카스타라의 럭셔리 호텔

“I booked this room at 7:48am on Friday 13th, October 2017 for the same day. Upon arriving at the hotel, the manager states that she cancelled my booking at 7:50am because there were no rooms available. No apology. Rooms were still listed on Expedia as available. I received no official correspondence regarding this cancellation.I was told by the front desk that they can cancel it on their system but I would need to call Expedia to let them know the situation. I am currently awaiting a refund....

“I was extremely disappointed with my stay at Magdalena Grand Beach & Golf Resort. Considering the premium price we paid, the experience was far below acceptable standards. The property is clearly not being properly maintained. There were broken balustrades around the resort, and several areas were inaccessible because sections of the ceiling had fallen out. This created an impression of neglect and poor upkeep throughout the property. The room itself had a persistent musty smell, which made it...

“Location is beautiful, property is dated.”

“The staff was very accommodating due to me having to show up a day late for my reservation after missing my ferry ride. The bed however was not the most comfortable. I woke up with body aches. The phone wasn't connected at all to make a phone call to the front desk if I needed anything. There was only 1 trash in the room which was extremely small. I wasn't able to put most of trash away even if I wanted to. I would only stay here for 2 nights max. Overall it wasn't too bad, very close in...