“They gave us a room above the DJ Booth with music thumping in our room. We asked them to move us and they said there was nothing available. The manager said the music is a signature of The W and cannot be turned off until 11:30.Finally they gave us a place at the residences which you would expect to be nice. The couches and rugs were all stained. The entry door was damaged. The request for a fragrance free room had been ignored. Checking out, we asked about a refund and they sneered at us like...