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캐슬 오크스 하우스 호텔 여행 후기

4 out of 5
캐슬 오크스 하우스 호텔
Castleconnell Village, Castleconnell

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 168개 이용 후기 중 96개" "
평점 8 - 좋아요. 168개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 168개 이용 후기 중 15개" "
평점 4 - 별로예요. 168개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 168개 이용 후기 중 6개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, lovely staff, delicious food
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Philip

Quiet hotel in a beautiful area next to the River Shannon. Quaint hotel that reminded us of the old style hotels, large high ceiling with beautiful ornaments. Very helpful staff and great food! All in all a very lovely stay! If you have time, do the river walk!!!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Carol

단체 여행
Grear hotel, very clean, good restaurant and was well looked after by the lovely Josephine, who really couldn’t do enough for you. Would definitely return.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Susan

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were friendly and efficient. Very welcoming
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 편의 시설/서비스
loved the swimming pool Breakfast was perfect
2024년 4월에 1박 숙박함

8/10 - 좋아요

simone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buona location nel verde a pochi km da Limerick, l'hotel è in manutenzione in alcune aree. Purtroppo l'ascensore si ferma al primo piano ed ho dovuto portare la mia valigia pesantissima per le scale al secondo piano. Per il resto ottima colazione e ristorante anche con menù gluten free.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Melisa

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Heather

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Res 님, 2024년 3월 7일
Thank you for taking the time to give us your feedback on your recent visit. Customer satisfaction is our main priority's and to receive such great feedback makes it all worthwhile. I hope we see you again.

8/10 - 좋아요

Montse

2023년 12월에 1박 숙박함

4/10 - 별로예요

Sergiu

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
It was not what I expected
Disappointing Overall. ●What I liked was: the free parking; breakfast was good on our first day but on our second day wasn't that good; our dinner in the restaurant/bar was good and the staff were friendly and helpful. ●What I didn't like was: the carpets on the corridors and in the bedroom were old and you can see stains in some places (needs new carpets); one of the lights in our bathroom was not working; uncomfortable spring mattress; the bathroom door was making a loud noise when you closed it and the 2 chairs in our bedroom were old and didn't look clean. Also the gym and swimming pool are not in the hotel itself. You have to walk outside the hotel about 100 meters to get to this leisure centre were the gym and swimming pool are. The lift was very slow, so better use the stairs. You're better off staying at Travellodge.
2023년 10월에 2박 숙박함
답변 제공: Castle Oaks House Hotel 님, 2023년 10월 28일
Good afternoon Sergiu,Good afternoon,Thank you for taking the time to review the Castle Oaks.I am sorry that you feel this way about the hotel.We are currently in the process of planning a renovation of the hotel for early 2024. We are aware of the issues surrounding the hotel and its need for a refurb. I do hope that once tis refurb takes place you would come and join us again so that you can experience us as you should have.

10/10 - 훌륭해요

Ronan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was lovely! Great bed
2023년 9월에 1박 숙박함

4/10 - 별로예요

Ruairí

좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

NANCY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small town stay vs limerick
Really lovely older hotel in beautiful setting in small town of castle connell -quiet and idyllic. However, without a car, reliance on train was hard since limited service to/from limerick. There did appear to be a bus between limerick and castle connell, but hard to confirm times. Hotel also had adjoining fitness ctr with gym, pool, sauna, steam room and jacuzzi- really great with late/early hrs. Town had limited restaurants, but hotel had restaurant. There also was a grocery in town with beer and some prepared foods that didnt need refrigeration or microwaving (since my hotel room did not have frig not microwave). Still worth it to stay here instead of in limerick!
2023년 10월에 2박 숙박함
답변 제공: Castle Oaks House Hotel 님, 2023년 10월 7일
Hi Nancy,Thank you for leaving us a review and for your astounding review. I will be sure to pass your lovely words on to the team. We hope that you return to the Castle Oaks soon.

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

4/10 - 별로예요

deborah a

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fire alarms and no hot water
The grounds are gorgeous, a perfect setting for a wedding. However, the instead was a little tired looking. The fire alarms went off several times and in the morning there was not a drop of hot water. I know problems can happen, but the man at the front desk was totally uninterested in helping me. I finally did get a $25 refund but I still hadn’t showered. Customer service needs work. The girl at the desk was helpful.
2023년 9월에 1박 숙박함
답변 제공: Castle Oaks House Hotel 님, 2023년 9월 20일
Hi Deborah,Thank you for leaving us a review. We appreciate all feedback that we receive especially the negative as this helps us improve our services. I am very sorry to hear that your stay was not up to the usual standard that we like to hold ourselves to. I apologies that the fire alarm was going off and that we did not have hot water in the hotel when you woke up. Unfortunately, due to unforeseen circumstances there were faults within the hotel. As we are on boarding new staff at the moment, we are focusing on training, I have spoken with the team and we will ensure that these issues are rectified.I am glad that our receptionist dealt with this situation and that you did receive compensation for your grievances.We hope that you will return to the Castle Oaks to see that we have rectified these situations.Regards,The Castle Oaks Team

8/10 - 좋아요

Peter R

2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Pricey for 3star
Beautiful setting for hotel. They are trying but you can see where things are being missed. Window sills in corridors and corridors themselves covered in cobwebs, flies and dust. Decorating / painting rushed you can still see paint along windows etc. Bed / Bathroom dated but comfortable and rooms were clean. Wallpaper in our room was stained and ripping from wall. Honestly staff we interacted with were brilliant and professional. Breakfast was filling and generous.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Nathalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour d'une nuit en famille dans une demeure de charme. Chambre spacieuse et couchage confortable. Petit bémol pour le coin douche de la salle de bain qui mériterait vraiment d'être rénové. Nous avons dîné au restaurant. Le repas était très bon et le personnel aux petits soins. Très bon petit déjeuner sous forme de buffet. A noter que l'ascenseur s'arrête au 1er étage. Il a donc fallu terminer à pieds avec les valises. Nous n'avons pas eu le temps de tester la piscine. C'est un établissement qui reste d'un bon rapport qualité-prix.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

lorna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AWFUL
Awful, dirty, old, worn, spiders in room, unhelpful staff. Fell outside on steps, still waiting for contact from hotel, their fault, unsafe steps, safety strip hanging off which is what I tripped on. This was quickly removed by staff!.Not even an apology or offer to wash my trousers that were blood stained from two bleeding knees. No first aid box at reception and receptionist got 2 blue plasters from the kitchen thinking they would be adequate, had to ask for sterile dressings! I have taken lots of photos and copy of the accident report. Slept the night but left as soon as we woke, didn't use the shower as bathroom was dirty. Didn't stay for breakfast, (which we had payed for) because of poor hygiene throughout the hotel. Couldn't get out quickly enough. Spoilt our whole experience of Ireland. Most expensive of 6 hotels we stayed in throughout our trip and thought it would be a nice treat, how wrong we were. *FOR SOME REASON I CAN'T UPLOAD ANY PHOTOS TO MY REVIEW - WHICH ISN'T HELPFUL*
2023년 7월에 1박 숙박함

8/10 - 좋아요

BRIAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Claire

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The included breakfast was nice. That’s the only good thing I can say about this place. The bathrooms are VERY outdated, as well as the whole facility. We were in one room that had a broken toilet and leaking shower. Luckily, the people that work there are lovely and very helpful. If you want to stay somewhere that is over priced and that hasn’t been updated since the ‘60s, this is your place!
2023년 6월에 1박 숙박함
답변 제공: Castle Oaks House Hotel 님, 2023년 6월 21일
Hi Claire,Thank you for your feedback. We appreciate all feedback especially the negative as it helps us improve our service. I’m so sorry to hear that your stay was not up to standard. We have plans to refurbish our rooms in January. We hope that you will come back and stay with us once we have renovated the rooms. Thank you for your lovely comments about the staff I will be sure to inform them of your kind words.The Castle Oaks Team.

4/10 - 별로예요

Edward

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Ann

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Denise J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a fabulous time with our adult children
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

catherine

2023년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Décoration d'époque
Personnel très aimable et accueillant. Tout l'établissement est décoré à l'ancienne. Chambre familiale assez grande. Restaurant très sympathique.
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Elsie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The staff were beautiful helpful and kind, especially during some very frustrating situations which arose during the trip. The building a location were fine.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Deirdre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Marisa

별로예요: 직원 및 서비스
Nobody on front desk to take my key or ask if stay was ok. I went back again as hotel very near my work and room wasn't cleaned. Still the location is great for me so I regularly book in. I forgot that I booked on one occasion and the hotel still charged me the full whack. Would not even refund me a euro even though I'm a regular customer and they didn't have to clean the room or make the beds. So I'll never book in again. A shame as it's a nice hotel.
2023년 1월에 1박 숙박함

8/10 - 좋아요

Catherine

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A beautiful hotel in a beautiful part of Ireland. We loved our stay.
2023년 3월에 6박 숙박함
답변 제공: Castle Oaks House Hotel 님, 2023년 3월 17일
Dear Rick,Thank you so much for taking the time to leave the Castle Oaks House Hotel an amazing review.We are so happy that you left the Castle Oaks with such a positive experience, we'll be sure to pass your compliments on to our team.Hoping that you will come visit us again soon.Thanking you,The Castle Oaks Team

8/10 - 좋아요

Francisco javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Elegance and Luxury at Sensible Prices
We stayed in room 102, the Doonass Suite, and felt like we were in the lap of luxury. The suite was better than we experienced at a castle for much less. The staff was wonderful as well. There was only a limited menu in the bar, but it was February when we stayed, so it made sense. It's right on the Shannon River as well. Loved every minute.
2023년 2월에 1박 숙박함
답변 제공: Castle Oaks House Hotel 님, 2023년 3월 2일
Dear Gregory, Thank you so much for taking the time to leave the Castle Oaks House Hotel a review.We are so happy that you left the Castle Oaks with such a positive experience, we'll be sure to pass your compliments on to our team.Hoping that you will come visit us again soon.Thanking you,The Castle Oaks Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Camille

2023년 2월에 1박 숙박함

8/10 - 좋아요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was as expected
2022년 11월에 3박 숙박함

10/10 - 훌륭해요

John

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Margaret

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Christine

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel…5 minute walk from the hotel to do the walk along the River…It’s a fairy walk where you can see Fairy Houses-great for kids! —Tennis Courts, Indoor swimming pool and very large gym free for guests to use.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We very much enjoyed our stay at Castle Oaks House. The surrounding area and grounds of the hotel are beautiful! The suite we had was very spacious and would have worked well for a family of four.
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

AnnMarie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

frederic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Hotel moderne décoré à l'ancienne, grande chambre trés confortable et bien équipée. Trés bon restaurant et petit-déjeuner copieux.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Tara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely old structure needs a bit of loving care to upkeep, a few things were a bit beatup, cracked tile, louse flooring. But it was very clean and the staff was just wonderful, friendly, efficient and kind. We had a nice stay.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will be back!
Fantastic welcome and stay in this hotel. Was in the area working so definitely will be back if I'm back in the area.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was beautiful. amenities were great and staff were great very friendly and attentive..
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Irish charm
Located in an Irish village of 2000 people, this hotel offers friendly, helpful service, a pub and restaurant. Beautiful garden, access to a health club and very nice rooms. Large room with 3 beds, TV and table. Pretty bathroom. Classic decorations. I got a pint and got to sit in a beautify garden. A very short diatance to a fariy walk along the river and accross a bridge. Walk a short distance to the town for a quainte pub, cute town area and a church.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Maria

2022년 7월에 1박 숙박함