센트럴 뉴 멕시코 리조트

“Very disappointing experience. I called ahead to correct my reservation and was told it would be taken care of. I had already paid through Expedia for the hotel’s best suite for two nights, but when I arrived, the reservation was still wrong. Now they are giving me a basic room and asking me to pay again. Very poor communication and customer service”

“I booked a 5:30 p.m. spa treatment and told the staff at booking that my phone had no service anywhere on the resort property. While I was soaking, the spa called at 4:51 and 5:02 p.m. to say the therapist could not arrive on time and ask if I could move to 6:30. I saw the messages at 5:15 but still had no service to call back. When I arrived at the spa at 6:15, I was told my appointment had been canceled because I had not responded. I understand that a new time might require confirmation, but...

“Rancho Encantado is the ultimate Southwestern getaway. The property is stunning, nestled quietly in the foothills away from the downtown noise. Having a private patio and cozy wood-burning fireplace made our casita feel like a home away from home. Impeccable Four Seasons service throughout. Highly recommend for anyone looking to relax and reset in Santa Fe!”

“The facility is beautiful and well maintained. Rooms were large and included high quality toiletries. The spa was fabulous! Room for improvement with the towels as they were very scratchy. Had an issue checking in due to a change in reservation with Expedia but front desk was not very helpful until a manager intervened after 20 minutes of hassling.”