Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Dear Byoung Chun, Thank you so much for staying with us and for sharing your feedback. Having noticed you have assigned a low score, I would much appreciate it if you could let us know how we could further improve on any/all of the shortcomings experienced by yourself. I sincerely regret to learn that you clearly did not fully enjoy your stay with us and any elaboration on your less than perfect experience would most certainly help to improve our service and facilities. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. Best regards,Christine WongResident Manager

感謝下榻香港JEN酒店及閣下就是次住宿體驗所提出的意見。我們理解這次意外事件可能給您的入住帶來了不便和打擾。對於給您帶來的任何不便，我們深表歉意。能夠為您服務實是我們的榮幸，期待於不久將來再次歡迎閣下光臨。- JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – Jen

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – Jen

Thank you for staying at Hotel Jen Hong Kong and taking time to post a review with the perfect rating; which is very encouraging for our team!. – Jen

Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen

Thank you very much for staying with us and your compliments on our prime location. We hope to welcome you back and to delight you again in the near future. – Jen

Thank you for your comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to Hotel Jen Hong Kong again soon. – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you for staying at Hotel Jen Hong Kong and taking time to post a review with the perfect rating; which is very encouraging for our team!. – Jen

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen

We sincerely apologize for the inconvenience this has caused you and please be assured that further training will be provided to the teams in order to improve our service standard and to provide professional and attentive service for our guests: at all times. It is indeed true that we are not allowed to dispense medicines to our guests and can only for your kind understanding on this matter. We truly hope to welcome you back to Hotel Jen Hong Kong again soon. – Jen

Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – Jen

Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – Jen

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

Thank you for your compliments and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. - Jen

Thank you for your compliments and feedback which is most useful for our continuous improvement, as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon.

Thank you very much for staying with us and for sharing your feedback. We have taken note of your valuable comments regarding the deposit of incidental charges and kindly advise that a standard deposit of HK$500 per day/per room will be applied upon arrival, for all our guests. It is indeed very regretful to learn our Front Desk colleague did not provide more explanation to you. I have since shared with our Front Office Manager; as to review our current standards and to ensure our colleagues are reminded to provide attentive, professional and dedicated service for our guests: at all times. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to Hotel Jen Hong Kong again soon. Best regards, Michel Scheffers General Manager

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen

Thank you very much for staying with us and your compliments on our prime location. We hope to welcome you back and to delight you again in the near future.

Thank you very much for staying with us and your compliments on our room and central location. We are glad that you took advantage of it to explore this vibrant city. It gave us great pleasure taking care of you and we all hope to welcome you back to our world of hospitality in the nearest future.

Thank you very much for staying with us and for sharing your feedback. We are happy to read that you generally enjoyed the stay. We look forward to welcoming you back in the near future. - Jen

We are pleased to hear that you enjoyed your stay and our location. We all hope to welcome you back and to delight you again in the near future.

We are pleased to hear that you enjoyed your stay and our location. We all hope to welcome you back and to delight you again in the near future.