Cerro Tovar Tours

Lovely building but though high-ceilinged, rooms were stuffy. Marble work in bathroom but shower drained poorly and bathroom could be cleaner. Staff was pleasant and helpful, but not available before 7am. They have to let you out of the locked gate and buzz you in. One little bottled water per room (we were two). Location on busy street, very walkable area.

We loved the atrium restaurant. The building is beautiful and a perfect place to relax after an airport travel journey.

Overall, hotel was pretty nice but with some caveats. Upon arrival, the door man tried insisting that I looked like I was at the wrong hotel. He kept saying I looked like I was trying to go to the Hilton Garden Inn. Not a great first impression. Other than that, breakfast was nice, room was nice and I had a suite which had two bathrooms which is something I think more hotels should do. Late Saturday night , I received a call to my room threatening to charge me $150 for an extra guest. That extra guest was my wife! Seriously unbelievable. The staff the next morning did apologize but I have never had something like this happen before. Lastly, the parking situation is a bit of a mess if you have your own car - getting in and out is a bit of a disaster that could be heavily improved but not the end of the world. I'm not sure I would come back or not based on the two negative interactions I had because the rest of the hotel staff was quite friendly and helpful thoroughout the hotel.