Chalet Theatre Tours

The property is good and in a good location if your getting set to go on a cruise or see the space needle. Only thing is wish there was more info provided about the rooftop bar, surrounding attractions, and if you plan to use the shuttle, know that it is $10 per person and cash only.

M

Level offers a good option for downtown Seattle stays with more space than a hotel room and some nice amenities for families but has really poor customer service. Emails to the property before arrival were unanswered. There is limited staff who seem overburdened and very little attention to details. Rooms are not well stocked (and smell strongly of cleaner). We had 2 towels for a family of 5 and towels are not available at the pools. No bedding in the room for the pull out couch bed. Waited hours for the bedding to be delivered after multiple requests. No food options on-site other than a vending machine. We had delays at check-in and our key card didn't work to get out of the garage. The place is large so getting around takes time and is a bit of a maze, and you better bring your key card because every access point requires it from every elevator ride up or down, restroom, the gate between pool and patio, garage doors to the elevators, etc.