숙박 시설 내 편의 시설/서비스

더 벌렌타인, 어 럭셔리 컬렉션 호텔, 샬럿 여행 후기

5 out of 5
더 벌렌타인, 어 럭셔리 컬렉션 호텔, 샬럿
10000 Ballantyne Commons Pkwy, Charlotte, NC

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 742개 이용 후기 중 560개" "
평점 8 - 좋아요. 742개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 742개 이용 후기 중 39개" "
평점 4 - 별로예요. 742개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 742개 이용 후기 중 13개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Maquita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I stayed here for our second wedding anniversary. It was an amazing experience! Evan and Ryan provided excellent customer service throughout our entire stay. The property is immaculate and the amenities were great. We will definitely be visiting again!
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Maquita, What a pleasure to be a part of your second wedding anniversary here in Queen City. We are delighted we exceeded your expectations with our well-maintained property along with all the amenities our resort has to offer. We are also pleased our Southern hospitality helped to make your visit memorable. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to our associates Evan and Ryan. Thank you for choosing us and for leaving your generous comments for fellow travelers. We look forward to welcoming you and your husband at The Ballantyne, A Luxury Collection Hotel, Charlotte again soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay here. I surprised my boyfriend with a romantic getaway. He was very happy with our room and how they decorated the bed both nights with roses and rose petals (I asked for this amenity, I think it’s called a “Romantic Turndown”). The staff was so amazing to us. I loved the weekend here, I wasn’t ready to go and attempted to convince my boyfriend to stay another night but he told me no. He said we’ll definitely be back and we’ll stay longer. We didn’t participate in the events on the property or the restaurants. But everything we did was pretty close or 30 minutes drive time. I loved not having to drive so far for fun.
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 21일
Dear Tiffany, We want to thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte for your romantic getaway. We are delighted to know we exceeded your expectations and how much you enjoyed our excellent service and ideal location. It is our pleasure to offer our guests warm, approachable surroundings inviting them to escape with our countless attractions and we do hope you can take advantage of our resort amenities the next time you are here. It is always a joy to see our guests are excited about returning; we look forward to hosting you and your boyfriend again soon.Alan GrantHotel Manager

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful
2024년 5월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Philip, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know your overall time with us was pleasant. We strive to ensure every guest has a comfortable and relaxing stay, and we are glad our courteous staff made your visit memorable. We will enjoy sharing your compliments with our associates. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit to Charlotte.Alan GrantHotel Manager

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and surrounding area. Extremely clean and elegantly updated. The reason for 4 stars: rooms do not have mini frig, or coffee makers. Also they don't have a small store to purchas sundries and lastly, their really isn't a Conceige... so no brochures or help. We found out the day we left that there was shuttle, which we would have utilized if we had known..
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Sharon, Thank you for your honest comments about your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We appreciate your high rating and are pleased to know that your overall experience was good and that you loved our charming property. However, we regret not meeting all of your expectations and your disappointment due to the lack of amenities in your room. Please know our front desk is always available to answer your queries and to make your stay more comfortable. We are sorry for any inconvenience this caused and appreciate your patience. We look forward to welcoming you back in the future and providing a flawless experience.Alan GrantHotel Manager

10/10 - 훌륭해요

Stephanie marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was beautiful and staff was always friendly
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Ms. Marie, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know we were able to exceed your expectations with our pleasant accommodations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte.Alan GrantHotel Manager

2/10 - 너무 별로예요

Tommy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 16일
Dear Tommy, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Alan GrantHotel Manager

8/10 - 좋아요

Machelle

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Need coffee in room and small fridge.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Machelle, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and sharing your experience. We are pleased if you enjoyed your stay overall and have also taken note of your suggestion. We will share it appropriately to improve our guest experience. It was a pleasure accommodating you, and we look forward to welcoming you again soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Amy

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Amy, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us for your time in Charlotte; we hope to see you again soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing everything
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Edward, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for sharing your feedback. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was a pleasure to have you as our guest and we look forward to welcoming you back the next time you are in the area.Alan Grant,Hotel Manager

6/10 - 괜찮아요

Kimberlie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first floor room was subject to lobby noise, foot traffic/talking, doors loudly closing and restaurant/kitchen noise, as well as construction noise across the street.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Kimberlie, Thank you for choosing our hotel and for sharing your review. Please accept our apologies for the noise disturbances you experienced during your time with us. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Josh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing property. Exactly as advertised. Would return.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Josh, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for sharing your outstanding feedback! We are thrilled to hear that your experience at our property met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back whenever your travels bring you our way again.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thouroughly enjoyed the indoor pool and jacuzzi, something that many properties do not have! The spa was also a wonderful venue treat!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Jennifer, Thank you for sharing your feedback regarding your recent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Providing unique amenities is our pleasure, and we are thrilled to hear that you enjoyed our heated indoor pool and Jacuzzi. Our spa is designed to offer a sensory experience to enhance wellness, and we are also pleased to know that it resonated with you. We look forward to welcoming you back for another relaxing visit.Alan GrantHotel Manager

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This is a wonderful hotel. Definitely luxurious, especially the bathroom. We like to eat in the bar because we’ve been on the road all day, but the full menu is available there, as well as the Gallery Restaurant.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Lynn, Thank you for taking time to review your experience at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that your experience was perfect from beginning to end and that you loved our modern, rejuvenating rooms with contemporary design that embraces refined Southern charm indicative of the Queen City. We are also glad you enjoyed your dining experiences with us. We will share your compliments with our team. It was a pleasure having you here, and we hope we will continue to be your hotel of choice when your plans bring you back to Charlotte. Alan Grant Hotel Manager

10/10 - 훌륭해요

mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Mary, Thank you for rating your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Alan Gran Hotel Manager

8/10 - 좋아요

samuel

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Samuel, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Alan Grant,Hotel Manager

8/10 - 좋아요

Steffi

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Steffi, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Ballantyne, A Luxury Collection Hotel, Charlotte. We look forward to welcoming you back on your next visit.Alan GrantHotel Manager

10/10 - 훌륭해요

Kellie 님, Waldorf

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Kellie, We are thrilled you had an excellent stay at The Ballantyne, A Luxury Collection Hotel, Charlotte, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Alan GrantHotel Manager

8/10 - 좋아요

Gordon 님, Charleston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice place to stay
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Gordon, We appreciate you choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and are thrilled to know how much you enjoyed your visit. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Alan Grant, Hotel Manager

10/10 - 훌륭해요

bonita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the perfect place to come in celebration of my husband’s 40th birthday! The staff is great and the atmosphere is so welcoming!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Bonita, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and sharing your feedback. Our team takes immense pride in delivering exceptional service, and we are delighted to know that you found it to your liking. We look forward to welcoming you and your husband back in the future.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Waymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the staff to the food everything was top notch
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 25일
Dear Waywond, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know we were able to exceed your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our associates. It is great to see that you enjoyed the delicious food that we have to offer. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte.Alan GrantHotel Manager

10/10 - 훌륭해요

Amber

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Amber, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte. We were pleased that we exceeded your expectations during your visit to Charlotte. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Alan GrantHotel Manager

10/10 - 훌륭해요

Antawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Antawn, Thank you for the perfect rating. We are glad you had a wonderful time at The Ballantyne, A Luxury Collection Hotel, Charlotte. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Alan GrantHotel Manager

8/10 - 좋아요

Matthew

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Matthew, Thank you for your rating of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Somia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved my stay at this hotel! Very nice location, extremely professional and it’s beautiful
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Somia, Thank you for staying at The Ballantyne, A Luxury Collection Hotel, Charlotte. We are glad our associates helped to elevate your visit and that you appreciated our ideal location and beautiful property. It was a pleasure serving you, and we look forward to you are already planning another visit our way. Alan Grant Hotel Manager

8/10 - 좋아요

Paris

2024년 2월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 2월 18일
Dear Paris, Thank you for taking the time to share your kind rating of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased you enjoyed your visit. Thank you for choosing us, and we look forward to hosting you again.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Susana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely enjoyed our stay
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Susana, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities here in the heart of Charlotte, North Carolina. Experiencing a welcoming and relaxing environment throughout your visit is our top priority, and we appreciate you mentioning how much you enjoyed everything we have to offer. Thank you once more for choosing us, and we look forward to hosting you again.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Have stayed here a few times and will stay again. Very quiet and upscale.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Dear Daniel, We appreciate your consistent support of The Ballantyne, A Luxury Collection Hotel, Charlotte. Seeing a familiar face is always a pleasure; we love having you as a regular guest. We are glad you liked our well-kept property; your continued business is the best recommendation. It is great to read that you have already decided to stay with us again, and we look forward to hosting you again.Alan GrantHotel Manager

10/10 - 훌륭해요

Bryan

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Bryan, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. Thank you again for being our guest; we look forward to many more visits to The Ballantyne, A Luxury Collection Hotel, Charlotte.Alan GrantHotel Manager

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room and comfortable bed! Loved our view of the lake too! Breakfast was great! Can’t wait to come back!
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 2일
Dear Darren, Thank you for taking the time to share your experience at The Ballantyne, A Luxury Collection Hotel in Charlotte, with us! It's great to hear that you found the room comfortable, enjoyed the view of the lake, and had a positive experience with our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. We are committed to ensuring your stays with us are consistently excellent.Alan GrantHotel Manager

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Teresa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. We look forward to your return and wish you all the best with your future travels.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Daniel 님, Boothbay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Daniel, Thank you for taking the time to share that your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte was perfect in every way. We are pleased you enjoyed our Southern hospitality and resort amenities here in the heart of Charlotte, North Carolina. Thank you once more for choosing us, and we look forward to hosting you again.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Alan

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Alan, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations. Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area.Alan GrantHotel Manager

8/10 - 좋아요

vahna 님, greenwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Vahna, Thank you for the generous rating of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Morgan

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 23일
Dear Morgan, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and for the excellent rating. We are thrilled we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alan GrantHotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest, We are happy you chose The Ballantyne, A Luxury Collection Hotel, Charlotte, for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Alan GrantHotel Manager

6/10 - 괜찮아요

Michael

2023년 12월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Michael, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Alan GrantHotel Manager

10/10 - 훌륭해요

Ryan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Ryan, Thank you for choosing us and for taking the time to share your high rating. We are delighted to have exceeded your expectations. Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area. Happy Holidays and Happy New Year!Alan GrantHotel Manager

4/10 - 별로예요

Kevin

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear Kevin, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Alan GrantHotel Manager

8/10 - 좋아요

Mary

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
I appreciated the robe, slippers, soaking tub, and mini bar.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 26일
Dear Mary, Thank you for your review regarding your stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. It is a pleasure to know we met your expectations. We strive to ensure every guest has a comfortable and relaxing stay, and we are pleased you enjoyed our in-room amenities. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte. We wish you a delightful holiday season and a Happy New Year!Alan GrantHotel Manager

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Barbara, Thank you for choosing us and for taking the time to share your high rating. We are delighted to have exceeded your expectations. Situated in the heartland of North Carolina, our vibrant location in the idyllic community of Ballantyne offers a sophisticated mix of shopping, dining, entertainment, and nightlife. It was our pleasure accommodating you, and we hope you will make The Ballantyne, A Luxury Collection Hotel, Charlotte your home away from home whenever your travels bring you to the area. Happy Holidays and Happy New Year!Alan GrantHotel Manager

10/10 - 훌륭해요

Perry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect gem in Ballantyne
What an amazing stay-cation! Great staff, great service. We were treated so well and had an amazing stay-cation. Food is AMAZING! Enjoyed some drinks at the bar. The jacuzzi and pool were great to wind down. The room was so comfy and relaxing. Will 100% return!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Perry, What a pleasure to read your fantastic review of your memorable staycation with us at The Ballantyne, A Luxury Collection Hotel, Charlotte. Thank you for letting us know we exceeded your expectations in every way and how much you loved our Southern hospitality, resort amenities, and modern, rejuvenating rooms. It is always a joy to see our guests are excited about returning; we look forward to it!Alan Grant,Hotel Manager

10/10 - 훌륭해요

Johnathan

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Johnathan, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that your experience was perfect from beginning to end, and we appreciate you giving us a wonderful rating. Thank you for choosing to stay with us; we look forward to your next visit.Alan Grant,Hotel Manager

10/10 - 훌륭해요

Anika 님, Burlington

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds, staff was exceptional! Unable to enjoy all the amenities due to short length of stay however seemed to be enjoyable.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 15일
Dear Anika, Thank you for your fantastic review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are pleased that we exceeded your expectations and glad you liked our friendly staff, amenities, and grounds. We look forward to having you as our guest again soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay. Staff were all polite and attentive. Beautiful clean rooms and hotel with beautiful park views. Will come again!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Jessica, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte, and for writing the generous review. We are glad that your stay was perfect in every way. We are delighted to know that you enjoyed our refreshing accommodations, excellent service from our devoted associates, and the vivid views. It was our pleasure accommodating you, and we look forward to hosting you again. Alan Grant

10/10 - 훌륭해요

Alesia

좋아요: 숙박 시설 상태 및 시설
Great hotel!!! It never disappoints!!
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Alesia, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Jodie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful. Some construction is going on the outskirts outside. But they are making the shopping and entertainment more fabulous!!! Friendly staff. Beautiful rooms and lobby and outside. Beautiful First Class Shuttle to take you to great restaurants all in the area. Friendly staff Love Charlotte NC!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Jodie, Thank you for choosing The Ballantyne, A Luxury Collection Hotel, Charlotte and sharing your experience. We are glad you liked our comfortable accommodations and that you appreciated our shuttle service. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Alan GrantHotel Manager

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really nice hotel with friendly staff. Clean and elegant. Only downside is the constuction going on around the building that limits egress and exit.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Jeff,We appreciate the fantastic rating you shared about The Ballantyne, A Luxury Collection Hotel, Charlotte. Your feedback about the hotel's ambiance, the warmth of our staff, and the overall experience is truly valued. We acknowledge your observation about the ongoing construction around the building, and we thank you for your understanding during this time of enhancements. Your satisfaction is our priority, and we look forward to the opportunity to host you again for another enjoyable stay.Alan GrantHotel Manager

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and rooms
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Jason, It was our pleasure welcoming you to The Ballantyne, A Luxury Collection Hotel, Charlotte. We are happy that your experience was perfect from beginning to end and that you enjoyed our modern, rejuvenating rooms. We look forward to seeing you again soon.Alan GrantHotel Manager

10/10 - 훌륭해요

Walker

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Walker, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ballantyne, A Luxury Collection Hotel, Charlotte; we hope to see you again soon.Alan Grant

8/10 - 좋아요

Debbie

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay. Loved the bar area with great bar tenders!!
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Debbie, Thank you for the wonderful review of The Ballantyne, A Luxury Collection Hotel, Charlotte. We are delighted to hear about your excellent stay and how much you enjoyed The Ryal lobby bar offering lovely Ballantyne views. Our associates are dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again, we look forward to welcoming you back on your next visit to the Queen City. Alan Grant Hotel Manager