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"It was a nice and clean property."

"The room was good, but I had some issues with parking. I was asked to park at adjacent parking location, which was fine, but the elevator there wasn’t working. I ended up finding a free spot on the 6th floor, which turned out to be quite inconvenient. It would’ve been helpful if they had informed me about the elevator situation before charging for parking, so I could’ve made an informed decision"

"For such a high-end property, there were a few things we weren't happy about. No real restaurant. No kleenex in the bathroom. No room service. We didn't get a coupon that others got for breakfast. "

"Elevators down the entire stay. Was very difficult getting luggage to and from room. Staff was unpleasant with the exception of one individual. "

"Beautiful rooftop views. Beautiful hotel. Nice room, clean, comfortable. Was expecting more amenities for the price. Conditioner in shower was empty."

"Fabulous atmosphere and staff!!"

"Upon arrival (Friday, 9:45 pm), valet was extremely crowded. Apparently, The Starling is a popular night life spot. When I finally made my way to the valet, I wasn't greeted. A security guard informed me it would be more affordable to self park if I didn't plan to go in and out multiple times ($30 vs. $69 for valet). The music in the lobby was uncomfortably loud and I had to the man at the front desk to constantly repeat himself. He also didn't give me any of the requisite details (i.e. explaining the incidental hold, wifi info, restaurant info, etc.) while his counterpart was very thorough with the guest he was checking in. The room underwhelming--it was basic and simple, with an overly soft bed and pillows, and terrible lighting. The next morning, I woke up late and asked the front desk to have housekeeping come to my room. A note was made, but my room was never cleaned. On Sunday, I went to breakfast at the hotel's restaurant which was excellent. The ladies working at the restaurant were enthusiastic, kind, excited, and knowledgeable. Nicole attended to me and she was fantastic! I would stay here again, but only at a discounted rate. It wasn't bad for $378 for 2 nights/3 days. You're mostly paying for the location (which is excellent)."

"Bad reception!! I had already made early check-in. I called in advance to let the second room get their keys. The front desk was being difficult with no opportunity to mediate the confusion. And on top of they had no clean rooms. Had to wait 30 mins to get another room. Terrible service from one lady. The other was comprehending. "

"It was a wonderful place to stay. "