First and foremost , many thanks for having taken the time to share your valuable feedback of your recent stay with us. We noted with concern that there is a pinch of your experience that did not turn up to your expectations. As much as it would really help us to identify areas where you feel we felt short, we would be grateful if we can discuss further on areas where you specifically felt we should improve. We will be happy to read from you and clarify on the mentioned areas. Whilst we respect your opinion and feelings of our resort, please allow us to share some subjective thoughts that could have enhance your experience better. Our property being a vast estate do offer common areas adaptable to your needs and expectations and you may easily enjoy the privacy, be it on the beach | at the spa | a couple corner in our restaurants or simply in the park. We are sad that these areas seems not to have been enjoyed over a one night stay. As mentioned as per the above , in regards to the service aspect , please share with us where you feel we felt short so that we may discuss further. Please accept our sincere apologies if you felt that the experience of one night was not as per your expectations. Looking forward to hear from you from the very near future Best Regards,

Dear Sir/ Madam, Thank you for your feedback. We would be pleased to welcome you back to experience the atmosphere of the resort for another stay. Kind Regards

Dear Yousef,Thank you for sharing your rating on Expedia.I am truly pleased to read your positive rating and I will ensure to thank all my colleagues who made your visit a memorable one.Thank you once again and we look forward to welcoming you back at Shanti Maurice Resort & Spa.Best regards,Brice PéanGeneral Manager

Dear Mrs. Anneke, Greetings from Shanti Maurice Resort & Spa. We thank you foryour feedback and we will be delighted to welcome you back at the resort for a memorable stay. Best regards, Stephanie

Dear Mr. Mohamed, Greetings from Shanti Maurice. We thank you for taking your valuable time to respond to our review. We are delighted to learn that you had an excellent stay and appreciate our corner of paradise. We look forward to the pleasure of welcoming you in future. Wishing you a great day ahead.

Dear Penille, Warm greetings from sunny Mauritius! How have you been doing after the trip? I am sure you have had a smooth and pleasant journey home. Thank you very much for taking the time to post the review on Hotels.com and sharing your experience with other travelers who are planning to visit Mauritius. I am sure there will be many visitors who shall consider choosing Shanti Maurice Resort & Spa to spend their holidays because of your recommendations. We have shared your compliments with our team and everyone is very happy to receive your message. On this same occasion, allow me to take this opportunity to thank the team as well. Without any of them, Shanti Maurice would not be Shanti Maurice. I truly appreciate your support by noticing their good work. Best regards, Shanti Maurice Resort & Spa

Dear Ms. Brigitte, Thank you for your nice ranking. It was indeed an honor and a privilege to be at your service during your stay. We are delighted to learn that overall you have had an excellent holiday with us. We sincerely hope to be able to welcome you back soon. Best Regards,

Dear Mr Andre, We were delighted having the chance to welcome you recently in our corner of paradise. Thank you for your overall rating of a 10 out of 10. Your appreciation on our talented and attentive associates, the facilities in the Suites, the grounds well maintained, the view, the Spa experience to name a few; is a reward to our efforts in offering a unique & memorable Shanti experience. We are attentive to your feedback on the breakfast and your views are respected. However, we wish to highlight the large variety at breakfast namely the hot and the cold corner comprises of: the English and the Asian corner, the egg corner, cold cuts corner, healthy bar, fruit shelves, smoothie selection, dairy products, pastry, cerelas to name a few. On top of the buffet, the A La Carte service is also available on request. Whilst we respect your opinion, we would like to understand how the variety at breakfast here is failing. We are glad to read that you would gladly return. And we would be more than happy to welcome you back home. Thanking you for your loyalty. Kind regards

Dear Mr. Peter, We hereby thank you for the nice ranking 10 out of 10 and we sincerely hope to be able to welcome you very soon for another wonderful experience. Warm Regards,

Dear Sir / Madam, We thank you for taking you time to share with us your valued feedback. We are glad to read that your experience with us has been enjoyable and that we have been able to make you birthday celebration a significant one. Thank you for your positive comments on the service level, the friendly staff and the appreciation of the villa. We look forward to have the opportunity of welcoming you back to our resort. Best Regards,

Dear Ms. Katharina, Greetings from Shanti Maurice Resort & Spa. We thank you for taking the time to share with us your valued feedback. We are glad to read that your experience with us has been enjoyable. Thank you for your positive comments on the service level, the friendly staff, the Spa, food and cocktails. The Shanti Maurice team look forward to the pleasure of welcoming you again for memorable Shanti Moments. Best Regards

Dear Mr. Oraiu, Greetings from Shanti Maurice Resort & Spa. Thank you for taking the time to share with us your valuable feedback. We thank you for choosing our resort for your honeymoon and for your appreciation concerning the service of the staff and recognizing our resort as 5 star property. We sincerely hope to be able to welcome you back to the resort. Kind Regards

Dear Sir/ Madam, Thank you for your nice feedback on the resort. We sincerely hope to be able to welcome you back to the hotel. Kind Regards

Dear Valued Guests, It was a pleasure to have you among us. Thank you a lot for your feedback. We are glad to know that you have enjoyed your stay at our property. We hope to have you with us again. Regards, Richita

Dear Sir/ Madam, Greetings from Shanti Maurice Resort & Spa. We hereby thank you for taking the time to share with us the valuable feedback on your recent stay with us. We are glad to read that your experience with us has been enjoyable. Thank you for your positive comments on privacy, relaxation and tranquility. We sincerely hope to be able to welcome you some other time to the hotel. Yours Faithfully,

Dear Valued Guests, We thank you for your rating & feedback. We are glad to know that you enjoyed your stay with us and take note on your points highlighted. We will share with management. We hope to see you again soon.

Dear Valued Guests, We thank you for your rating & feedback. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

Dear Valued Guests, We are glad to know that you have enjoyed your stay with us. We thank you for your feedback and look forward to welcome you again.

Dear Valued Guests, We are glad to know that you enjoyed to your stay with us. We thank you for your review and look forward to welcome you again at Shanti Maurice Resort & Spa.

Dear Valued Guests, We thank you for staying with us and we look forward to welcome you again at Shanti Maurice Resort & Spa.

Dear Mr. Maurizio, We thank you for taking the time to share with us your valued feedback. We are glad to read that your experience with us has been enjoyable. Thank you for your positive comments on the service level, the friendly staff and to acknowledge that the Resort is family friendly. We hope to welcome you back soon. Kind Regards

Dear Sir/ Madam, Thank you for your nice ranking. This motivate the team to perform at a higher level and we sincerely hope to be able to welcome you back to the resort. Kind Regards,

Dear Sir/ Madam, Thank you for your your ranking. We thank you for your appreciation concerning the professionalism and friendliness of our staff. We hope to welcome you back very soon. Kind Regards

Dear Sir/madam, Thank you for your nice feedback. We hope to be able to welcome you back to the resort for another stay. Kind Regards

Dear Sir/ Madam, Thank you for your nice feedback. We also express our apologies for the delay in service in the restaurant. Appropriate actions have been put in place to avoid such happenings again. We hope to be able to welcome you back soon. Kind Regards

Dear Sir/ Madam, Thank you for your review. We take note of your comments positively and we would appreciate if you could report the incidents while in house to turn the situation around. We provide 24hrs room service and transportation facilities are available at extra charges. Many thanks for your positive comments on our villas. We do hope to be able to welcome you in the near future. Kind Regards

Dear Guest, Warm greetings from Shanti Maurice Resort & Spa! We thank you for choosing our resort for your holiday. We look forward to welcoming you again. Kind regards,

Chère Jean – Pierre, Nos meilleures salutations de Shanti Maurice Resort & Spa! Nous vous remercions d'avoir pris le temps de partager vos excellentes appréciations de votre séjour chez nous. Ce fut un plaisir de vous accueillir dans notre havre de paix et nous espérons avoir la chance de vous ouvrir nos portes à nouveau dans un avenir pas trop lointain. De plus, nous ne manquerons pas de partager avec nos équipes toutes vos appréciations qui est notre récompense du bon travail fait. Bien à vous,

Dear Sir/ Madam, Thank you for your ranking and we sincerely hope to be able to welcome you to the resort in the not too distance future. Kind Regards

Cher Thierry, Nous vous remercions d'avoir pris le temps de partager vos appreciations sur votre recent sejour reposant chez nous. Ce fut un plaisir de vous accueillir et nous esperons avoir la chance de vous ouvrir nos portes de nouveau dans un avenir pas trop lointain. Bien a vous La Direction.

Cher Clément, Cher Convive, Nos meilleures salutations de Shanti Maurice Resort & Spa! Toute l'équipe du Shanti Maurice Resort & Spa se joint à moi pour vous remercier d'avoir pris le temps de partager votre merveilleuse expérience sur Expedia. Merci beaucoup pour les nombreux commentaires très aimables adressés à notre équipe et pour avoir magnifiquement décrit certains des moments les plus chers qui ont fait partie de votre séjour et de votre famille. Nous sommes impatients de vous accueillir pour un autre séjour plus long avec nous - nous serons heureux de vous servir à nouveau. Cordialement, La Direction

Dear Sir/ Madam, Thank you for taking the time to share with us your valuable feedback. We thank you for your appreciation regarding the hotel and location. Whilst we value every single comments for future improvement, please share the points which were not to your expectation. We hereby thank you again for taking the time to post your valued review and we hope to have the pleasure of welcoming you again in a near future. Kind Regards

Dear Mr. Khalid, Thank you for rating us on Expedia. However, we would be grateful to receive a more detailed feedback regarding your experience at Shanti Maurice Resort & Spa. We do remember very well in special Shivanee our Front of the House Director and Aurélie our Assistant to Management, that have been very attentive to your needs on a daily basis through out your stay, but from what we can see it hasn’t been completely up to your expectations. With our kindest regards from Mauritius,

Dear Ms. Laura, We thank you for taking the time to share with us with your feedback through ranking. Thank you for sharing your appreciation of the resort. we hope to be able to welcome you back in the not too distant future. Kind Regards

Dear Eugene, We have taken with high concern note of your disappointment shared on Expedia related to your invoice. We have reviewed your concern knowing that our Front Office Manager has been already in contact with you, has well explained the supplement you have been charged for. We understand that you have been charged for the Half Board Supplement which was requested and consumed by you for two consecutive days only out of total three days of stay. Same has been exchanged via email supported by your invoices. Despite respecting your comment, we believe that your comment that we are cheating you is invalid, has no ground and is defamatory. As mentioned to you by our Front Office Manager, shall you have any query in regards to the credit card pre-authorization which is not a payment but enables you to be eligible for a resort credit to charge extra consumption on your room account during your stay, please do not hesitate to send us a copy of your bank charges which we will double check at our end with our bank. We thank you for the time taken to read our statement and rest assure we value your comments and would like to highlight again that we practice an open communication model with a caring approach and take all comments constructively in the end. However we are professionals in our business and would comment where we feel it is not right and ethical to our business values. We are looking forward to hear from you in a direct communication in case you need further clarification. Kindest regards from Mauritius

Dear Ms. Oana, We thank you for taking the time to share with us your valued feedback. We are glad to read that your experience with us has been enjoyable and thank you for your appreciation on the location of the resort and the yoga classes. Indeed, the half board package offers a better value of 25% in regards to the resort credit and depending on your dinner consumption staying on a bed and breakfast package. . We hope to be able to welcome you back to the resort. Kind Regards

Dear Sir/ Madam, We acknowledge with thanks for valued feedback. Thank you for sharing your appreciation on the location which you have qualified as quiet. Indeed, the hotel’s lagoon is situated adjacent to a marine reserve and offers some of the best swimming and snorkeling in Mauritius. We hope to be able to welcome you back to the resort soon. Regards,

Dear Mr. Amro, We thank you for taking the time to share with us your valued feedback. We are glad to read that your experience with us has been enjoyable. We take note of your feedback regarding ramps which can be placed to access the public areas for children's comfort. Within the garden, we have pathways. Please rest assured that we welcome your feedback positively in view of further improvement. We thank you for staying with us and we look forward to welcoming you and your family back in the nearest future. Regards

Dear Sir/ Madam, We thank you for taking the time to share with us your valued feedback. We are glad to read that your experience with us has been enjoyable. Thank you for sharing your appreciation on the location and for your positive comments on the friendliness of the staff and the Spa. We hope to be able to welcome you back soon. Regards,

Dear Sir/Madam, Thank you very much for your nice review. It was our utmost pleasure to endeavor that you carry back fond memories from your stay and that you appreciate our services. We do hope to welcome you for a future stay. Thanks & Best Regards

Dear Mr. Rafael, Thank you for your nice review ranking. Ranking like yours lift every members spirit and encourage all of us to continue performing on a high level. We hope to be able to welcome back to the resort in a not too distant future. Kind Regards

Dear Mr. & Mrs. Brown, We acknowledge with thanks for valued feedback Thank you for sharing your appreciation on the location which you have qualified as better than the Californian Highway 1. We will not fail to share with our associates your appreciation in regards to your check in experience by Vyas. We hope to be able to welcome you back to the resort soon. Warm Regards,

Dear Sir, Thank you for your nice feedback we shall share the same with the team. We do hope to welcome you back in the near future. Thanks & Best Regards

Dear Mr. Sennoo, We thank you for taking the time to share with us your valued feedback for your second stay. First of all, we sincerely apologise for the inconvenience caused due to the flight delay. The concerned party did not issue the appropriate information. It is obvious that you have undergone a series of unfortunate experiences due to same which we regret. We take note of your constructive comments in order to improve our service standards further with training to overcome similar situation. We are glad to read that your overall experience with us has been enjoyable over your three weeks’ stay. Upholding our commitment to provide an attentive service and a unique experience, we hope to have the chance to welcoming you for a third stay with us, so that you can sample our hospitality again. Best Wishes

Cher monsieur/ Chere Madame, D’abord un grand merci d’avoir choisi le Shanti Maurice pour votre séjour à Maurice. Merci d’avoir pris le temps de détailler vos appréciations sur nos prestations. Rassurez-vous que nous prendrons le temps de les partager avec nos équipes. Au plaisir de vous accueillir de nouveau parmi nous dans un proche avenir. Cordialement,