외관

노보텔 첸나이 차미어스 로드 호텔 여행 후기

4.5 out of 5
노보텔 첸나이 차미어스 로드 호텔
City Centre, Near Boat Club & Anna Salai, Nandanam, Chennai, Tamil Nadu

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 127개 이용 후기 중 65개" "
평점 8 - 좋아요. 127개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 127개 이용 후기 중 15개" "
평점 4 - 별로예요. 127개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 127개 이용 후기 중 4개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Ryan

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good breakfast, service was nice and kind.
2024년 1월에 3박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Mr. Ryan,Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times.Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Hyuniin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿
청결하고 좋았습니다
2018년 10월에 6박 숙박함
답변 제공: Rahul Jairath 님, 2018년 11월 7일
Dear Guest, Greetings from Novotel Chamiers Road ! Thank you for sharing a positive review with us. We look forward to welcoming back soon. Best Regards, Rahul Jairath

10/10 - 훌륭해요

JaeHun 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
친절
직원들의 친절에 감사
2018년 10월에 2박 숙박함
답변 제공: RJ 님, 2018년 10월 6일
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Best Regards, Rahul Jairath Front Office Manager

8/10 - 좋아요

Jean François

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Correct
2024년 1월에 3박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Mr. Francois,Thank you for your very kind feedback. Comments such as these always encourage us to enhance our efforts to provide the best in hospitality and service.It was a pleasure to have you stay with us, and we look forward to welcoming you back.Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Mehak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Ms. Mehak,Thank you so much for the review. Comments such as yours motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We look forward to welcoming you again in the future.Best Regards,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

8/10 - 좋아요

Sri

2023년 12월에 1박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Ms. Sri,Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful visit and that you thoroughly enjoyed the hotel services.It was a pleasure to have you stay with us, and we look forward to welcoming you back.Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

6/10 - 괜찮아요

Krishna

아이를 동반한 가족 여행
This is ideally meant for business travelers. I was travelling with family (Kids) and the bathrooms lacked locks and this was very inconvenient. The price paid, and the small rooms were somewhat disappointing considering the pictures we see for this hotel online.
2023년 12월에 3박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Mr. Krishna,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road.It is honest feedback such as yours which allows me to review the hotel's product and service delivery.Please do not hesitate to contact me directly on h9636-gm@accor.com, should I be able to assist you in any matter with regards to food and overall experience in future.Yours sincerely,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

2/10 - 너무 별로예요

Praveen

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Won’t stay here again . Over rated for a 5 star hotel
2023년 11월에 2박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Mr. Praveen,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road.It is honest feedback such as yours which allows me to review the hotel's product and service delivery.Please do not hesitate to contact me directly on h9636-gm@accor.com, should I be able to assist you in any matter with regards to food and overall experience in future.Yours sincerely,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

6/10 - 괜찮아요

Dror

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 12박 숙박함

10/10 - 훌륭해요

Arathi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Ms. Arathi,Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times.Best Regards, Amit Gera General ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Sathiyendrah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay!
2023년 8월에 1박 숙박함
답변 제공: Amit Gera 님, 2023년 9월 6일
Dear Sathiyendrah,Thank you for taking the time to share your feedback with us. Our prime endeavour is to offer our guests the best-in-class services and amenities, and I'm happy to know we were able to achieve that through you. It was a pleasure to serve you and we’ll be looking forward to welcoming you back for another excellent experience.Best Regards,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

6/10 - 괜찮아요

purna

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Amit Gera 님, 2024년 1월 27일
Dear Mr. Purna,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road.It is honest feedback such as yours which allows me to review the hotel's product and service delivery.Please do not hesitate to contact me directly on h9636-gm@accor.com, should I be able to assist you in any matter with regards to food and overall experience in future.Yours sincerely,Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

8/10 - 좋아요

Rajesh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Amit Gera 님, 2023년 9월 6일
Dear Rajesh,Thank you for the wonderful review. In our constant strive for excellence, reviews like these keep us motivated.On behalf of the entire team, I look forward to welcoming you back in the near futureWarm Regards, Amit Gera General ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Raj

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel right in the heart of the city
2023년 6월에 1박 숙박함
답변 제공: Amit Gera 님, 2023년 7월 16일
Dear Raj,It is overwhelming to receive a five star rating with respect to your stay with us. Your satisfaction really serves as a great motivation for all of us.It was indeed a pleasure for us to be at your service, and we look forward to welcoming you back very soon again.Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Ruckmani

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 7박 숙박함
답변 제공: Amit Gera 님, 2023년 7월 16일
Dear Ruckmani,Thank you for your feedback; everything we do is geared toward providing you with an exceptional stay experience, and your ratings are extremely valuable.We hope to have the pleasure of welcoming you back many more times. Best Regards, Amit GeraGeneral ManagerNovotel Chennai Chamiers Road

4/10 - 별로예요

Rajesh

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was not welcoming and pleasing at reception.
2023년 5월에 2박 숙박함
답변 제공: Supreet Roy 님, 2023년 5월 30일
Dear Rajesh,Thank you for taking the time to tell us about your experience at the Novotel Chennai Chamiers Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Nikhil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Jagadish

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel exceeded all my expectations! Highly recommend this property.
2023년 3월에 2박 숙박함
답변 제공: Supreet Roy 님, 2023년 3월 27일
Dear Mr.JagadishThank you for taking time to share your review for your recent srtay with us.I am delighted to note that you had a memorable stay with us and our services exceeded your expectations. Your positive comments about the hotel are deeply appreciated.We look forward to the pleasure of welcoming you back soon at Novotel Chennai Chamiers road.Best Regards,Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road.

6/10 - 괜찮아요

Riki

Average rooms and not a great vibe
2023년 3월에 2박 숙박함
답변 제공: Supreet Roy 님, 2023년 3월 27일
Dear Riki,Thank you for being a part of our family and taking the time out to review us and appreciate the hotel.The team here is very motivated to hear about your rating of their services, and now we are able to look after you with the passion we are known for. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again.Best RegardsSupreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

KETAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very well maintained hotel Excellent food & service
2023년 2월에 1박 숙박함
답변 제공: Supreet Roy 님, 2023년 3월 3일
Dear Ketan,Thank you so much for taking the time to review the hotel following your recent visit. I am thrilled that you had an amazing experience with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.It was a pleasure to serve you and we’ll be looking forward to welcoming you back for another excellent experience.Warm Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Supreet Roy 님, 2023년 2월 27일
Dear Guest,It is overwhelming to receive a five star rating with respect to your stay with us. Your satisfaction really serves as a great motivation for all of us.It was indeed a pleasure for us to be at your service, and we look forward to welcoming you back very soon again.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Lai Yuin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel for business and leisure travellers. Room was comfortable with essential amenities and cosy. The breakfast spread was sufficient and quality was great! On the whole, a high value for money experience!
2023년 2월에 1박 숙박함
답변 제공: Supreet Roy 님, 2023년 2월 18일
Dear Lai,I am very grateful to note the compliments regarding the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of service to our guests.Thank you once again and I look forward to welcoming you back in the near future.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

6/10 - 괜찮아요

rajendra

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I liked the ambiance, rooms are good and clean The front desk staff need training and they lack service mindedness. TV in the room never worked for me. Lobby has full of mosquitoes. Breakfast was excellent. Great food
2023년 2월에 1박 숙박함
답변 제공: Supreet Roy 님, 2023년 2월 18일
Dear Rajendra,Thank you for choosing to stay with us and providing your constructive feedback. Your experience at the Novotel Chennai Chamiers Road is very important to us, and we appreciate your constructive feedback and remarks about the hotel's touch points. This throws light on the areas that need specific attention. I have shared your feedback with concerned individuals and our senior leadership team, ensuring reinforcement of corrective actions, process revisions, and measures that help us elevate our quality of service. Once again, thank you for your valuable feedback, and we hope to serve you again whenever your travels bring you back to Chennai. Best Regards, Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Dilip Chowdary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함
답변 제공: Supreet Roy 님, 2023년 3월 27일
Dear Dilip,It is overwhelming to receive a five star rating with respect to your stay with us. Your satisfaction really serves as a great motivation for all of us.It was indeed a pleasure for us to be at your service, and we look forward to welcoming you back very soon again.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

8/10 - 좋아요

Prasanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay with family - outstanding service
Outstanding service, great food and location. The room is slightly cramped due to the design of the bathroom which is pretty inconvenient, especially for a family of 4. I remember the names of a lot of great folks who served us in the restaurant but it would be unfair to not name them all. The service, in general was amazing.
2022년 12월에 4박 숙박함
답변 제공: Supreet Roy 님, 2023년 1월 6일
Dear Prasanna,Thank you for choosing to stay at Novotel Chennai Chamiers Road and providing your constructive feedback.We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.We look forward to welcoming you back in the very near future and in the meantime, if I may be of any further assistance, please do not hesitate to contact me.Best Regards, Supreet RoyGeneral ManagerChamiers Road Novotel Chennai

10/10 - 훌륭해요

Baskar 님, NY

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service,very clean and great breakfast.
답변 제공: Supreet Roy 님, 2022년 12월 31일
Dear Baskar,I am very grateful to note the compliments regarding the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of service to our guests.Thank you once again and I look forward to welcoming you back in the near future.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Vinod

2022년 12월에 1박 숙박함
답변 제공: Supreet Roy 님, 2022년 12월 31일
Dear Vinod,At the outset, kindly accept our sincere gratitude for your patronage. We appreciate your kind gesture of taking out the time to review our services on this platform. I look forward to welcoming you again at Novotel Chennai Chamiers Road to experience bespoke services and unmatched hospitality.Best Regards, Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

2/10 - 너무 별로예요

Ravi

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor Wi-Fi . Tv did not work. Room was not cleaned on tim
2022년 11월에 4박 숙박함
답변 제공: Supreet Roy 님, 2022년 12월 19일
Dear Ravi,It is with sincere regret that I note that you were not fully satisfied with all aspects of your visit. I apologise for the inconvenience caused to you. We regret to inform you that we were unable to locate your reservation at the hotel. We have duly noted your feedback on services. However, we request you to please share the details as I would love to understand more about your observations on the services provided. Do write to us and I will personally make sure you experience the best possible during your next stay with us. Please do not hesitate to contact me during your next visit.Warm Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

Vishnurajh

2022년 9월에 9박 숙박함
답변 제공: Supreet Roy 님, 2023년 1월 6일
Dear Vishnurajh,Thank you so much for the review. Comments such as yours motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We look forward to welcoming you again in the future.Best Regards,Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

VEERA VENKATA SATHYA SAI KRISHNA

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service and nice food!
2022년 9월에 3박 숙박함
답변 제공: Supreet Roy 님, 2022년 9월 26일
Dear Veera,Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

4/10 - 별로예요

Lakshman

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In general poor service
2022년 9월에 4박 숙박함
답변 제공: Supreet Roy 님, 2022년 9월 26일
Dear Lakshman,Thank you for taking the time to tell us about your experience at Novotel Chennai Chamiers Road. We would like to apologize as you were not fully satisfied with all aspects of your stay. Your feedback has been duly noted and assure to improvise on our services to enhance the overall stay experience. We do hope you give us the opportunity to serve you better. Best Regards,Supreet Roy General ManagerNovotel Chennai Chamiers Road

10/10 - 훌륭해요

satheesh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was an amazing stay
2022년 8월에 3박 숙박함
답변 제공: Supreet Roy 님, 2022년 8월 29일
Dear Satheesh,I am very grateful to note the compliments regarding the services and facilities of our hotel. Positive feedback from our guests is always a strong motivation to all of us to continuously provide a high level of service to our guests.Thank you once again and I look forward to welcoming you back in the near future.Best Regards, Supreet Roy General ManagerNovotel Chennai Chamiers Road

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Supreet Roy 님, 2022년 8월 29일
Dear Guest,Thank you very much for choosing us as your preferred hotel and taking the time to share your experience rating. We make every effort to make your experience a truly inspired one and we shall strive harder to achieve a 10/10 rating on your next visit. We strive to provide our guests with excellent care and we take your rating to as good wishes. As always, we appreciate your confidence and trust in us. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again.Warm Regards, Supreet RoyGeneral ManagerNovotel Chennai Chamiers Road

6/10 - 괜찮아요

Ravichandra

출장 여행
Rude behaviour from front office
Not very friendly front office staff
2022년 7월에 2박 숙박함
답변 제공: Supreet Roy 님, 2022년 8월 6일
Dear Ravichandra, Thank you for taking the time to tell us about your experience at Novotel Chennai Chamiers Road. We would like to apologize as we failed to live up to your expectations. Your feedback on the experience at the front office has been noted, and please be rest assured, constructive feedback will be taken to the respective departments and will be addressed. I will make sure that necessary actions are taken to ensure a flawless experience for all our guests, through training & learning. I hope you will consider giving us another opportunity to be of service and we look forward to welcoming you back to Novotel Chennai Chamiers Road. Warm Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 - 좋아요

Barbara 님, Batavia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, comfortable rooms excellent food at the food exchange restaurant. Very relaxing we highly recommend it!
2022년 7월에 2박 숙박함
답변 제공: Supreet Roy 님, 2022년 7월 21일
Dear Barbara, Thank you very much for taking the time to review our hotel on this platform. I am pleased to read your review and am glad to note your appreciation of the hospitality and services extended by our team at Novotel Chennai Chamiers Road. It was a great pleasure to have you here and it would be a privilege to welcome you back again soon Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very hospitable and polite. The food was delicious.
2022년 6월에 5박 숙박함
답변 제공: Supreet Roy 님, 2022년 7월 21일
Dear Christopher, To begin, we would like to express our heartfelt appreciation for taking the time to express such uplifting words of appreciation and encouragement for Novotel Chennai Chamiers Road. We thank you once again for your recommendation and look forward to the pleasure of your continued visits. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 - 훌륭해요

Nallan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was Perfect
2022년 6월에 8박 숙박함
답변 제공: Supreet Roy 님, 2022년 7월 21일
Dear Nallan, Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. I’m delighted that you had a wonderful visit and that you thoroughly enjoyed the hotel services. It was a pleasure to have you stay with us, and we look forward to welcoming you back. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 - 훌륭해요

Baskaran

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service very happy staff
2022년 6월에 3박 숙박함
답변 제공: Supreet Roy 님, 2022년 6월 27일
Dear Baskaran, Thank you so much for the review. Comments such as yours, motivate us to walk that extra mile to ensure the expectations of discerning guests such as yourself are met and exceeded. We look forward to welcoming you again in the future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 - 좋아요

Renaud

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location (5 min walk to a metro station), in a neighborhood with a few nice cafes.
2022년 6월에 4박 숙박함
답변 제공: Supreet Roy 님, 2022년 6월 27일
Dear Renaud, Thank you very much for your positive review of our property, your comments go a long way to provide our staff with confidence and support, and we appreciate that. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

4/10 - 별로예요

Ramkumar

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I'm at the hotel at 5pm and the room is not ready yet. The person at the front desk make me wait for 15 mins saying the room is not ready. He didn't apologize for keeping the guest waiting. Unpleasant. No more to this hotel.
2022년 6월에 1박 숙박함
답변 제공: Supreet Roy 님, 2022년 6월 14일
Dear Ramkumar, Thank you for taking the time to tell us about your experience at Novotel Chennai Chamiers Road. We would like to apologize as you were not fully satisfied with all aspects of your stay. Your feedback in regards to check-in experience has been duly noted and assure to improvise on our services to enhance the overall stay experience. Conscious that our explanations won’t erase the unsatisfying experience you have been through, we hope you will give us a chance to regain your confidence. I will personally make sure that you experience our hospitality which we are known for during your next stay with us. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

4/10 - 별로예요

Chelvakumari

2022년 6월에 4박 숙박함
답변 제공: Supreet Roy 님, 2022년 6월 9일
Dear Chelvakumari, Thank you very much for choosing us as your preferred hotel and taking the time to share your experience rating. We make every effort to make your experience a truly inspired one and we shall strive harder to achieve a 5/5* rating on your next visit. We strive to provide our guests with excellent care and we take your rating to as good wishes. As always, we appreciate your confidence and trust in us. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again. Warm Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 - 훌륭해요

RAGUNATHAN

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff polite, courteous and professional.Buffet breakfast was excellent and location of the hotel is good. Room facilities and cleanliness in bathroom is not up to the standard of 4 star/5star hotel. Water stagnating in the shower recess, floor not cleaned and mould in sink.No hand towels or bath maths provided in the initial first week of our stay . In short room facilities are of two star.
2022년 5월에 15박 숙박함
답변 제공: Supreet Roy 님, 2022년 6월 14일
Dear Raghunathan, Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. We continuously strive to deliver the high standards of our services and we apologize if we were unable to meet your expectations. At Novotel Chennai Chamiers Road, your experience is of paramount importance to us & we appreciate your constructive feedback and remarks shared against the touch-points at the hotel. This throws light on the area's that need specific attention. Your feedback has been shared with concerned individuals and our senior leadership team, ensuring reinforcement of corrective actions, process revision and measures, helping us elevate our quality of services. Also I am delighted to know that in spite of the hindrances, you have still taken out your time to appreciate the staff and I have passed your kind words to the team. They are highly elated to hear the same. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Chennai. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 4박 숙박함
답변 제공: Supreet Roy 님, 2022년 6월 9일
Dear Guest, Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your ratings is extremely valuable. We hope to have the pleasure of welcoming you back many more times. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 - 훌륭해요

Hrishikesh Sudhir

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2022년 3월에 2박 숙박함
답변 제공: Supreet Roy 님, 2022년 3월 29일
Dear Hrishikesh, Thank you for your review, everything we do is aimed at providing you with an excellent stay experience and your feedback is extremely valuable. We hope to have the pleasure of welcoming you back many more times. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

6/10 - 괜찮아요

anusha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Not bad
2022년 3월에 1박 숙박함
답변 제공: Supreet Roy 님, 2022년 3월 29일
Dear Anusha, Thank you very much for choosing us as your preferred hotel and taking the time to share your experience. We make every effort to make your experience a truly inspired one and we shall strive harder to achieve a 5/5* rating on your next visit. We strive to provide our guests with excellent care and we take your rating to as good wishes. As always, we appreciate your confidence and trust in us. Looking forward to seeing you soon at the Novotel Chennai Chamiers Road again. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 - 훌륭해요

g v

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good and quite place
2022년 1월에 2박 숙박함
답변 제공: Supreet Roy 님, 2022년 1월 31일
Dear GV, Thank you for the wonderful review. In our constant strive for excellence, reviews like these keep us motivated. On behalf of the entire team, I look forward to welcoming you back in the near future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

10/10 - 훌륭해요

Vamsinadha Reddy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 2박 숙박함
답변 제공: Supreet Roy 님, 2022년 1월 31일
Dear Vamsinadha, Thank you for taking the time to write a review about your experience at the Novotel Chennai Chamiers Road. It is a pleasure to read that you enjoyed your visit in our hotel. On behalf of the entire team, I look forward to welcoming you back in the near future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

8/10 - 좋아요

Vamsinadha Reddy

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함
답변 제공: Supreet Roy 님, 2022년 1월 31일
Dear Vamsinadha, I am very grateful for your ratings about the services and facilities of our hotel. We look forward to welcoming you again in the future. Best Regards, Supreet Roy General Manager Novotel Chennai Chamiers Road

4/10 - 별로예요

Anand

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First up there was a early checkin charge which I was surprised and they do not want to waive it off but can even charge as low as INR 500 from you. The furniture (couch) was broken and you can use only one half to sit. the other half would just sink in the moment you sat. This should have been corrected without anyone pointing The coffee machine and Kettle are located very close to one another. you cannot operate one without knocking off few mugs or glasses. The appliances have 2-pin plugs which teh socket is a 3-pin one. you need to use a pen/pencil and wrestle to connect the appliance. The lighting in the room is inadequate. Finally the in-room dining is below average. teh food is not fresh, and tasteless. The tariff does not justify the quality and quantity of the food. The resaurant is better.
2021년 10월에 1박 숙박함

8/10 - 좋아요

aashish

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함