체펠라레, 스모리안의 스키 호텔

“Hepsi diye biliriz,ofa konforundan çalışan personeline kadar herşey çok güzeldi.”

“Ailemle gittim , 2 yıldır üst üste gidiyoruz. Konum ve şartları çok yeterli. Resepsiyon çok yardımcı oldu. Giriş saatinden önce ofaları hazırlayıp verdiler. Özellikle resepsiyondaki hanımefendi her konuda çok yardımcı oldu.”

“Evet”

“It was very good. But the wifi is not. ”

“The hotel wasn’t acting like a 5* hotel. The facilities are good but the staff was extremely rude and incompetent. We were welcomed with no toilet paper in our room (like none) and no hair conditioner. The biggest shock for me was the receptionist who supposed to receive a package which I phoned earlier about and it was rejected 3 times with no phone call to me. I was advised to pay a taxi from Smolyan (€20) to return it back to the hotel. We also tried to order from reception cutlery to our...

“Very charming place with welcoming people!”

“It's only 10min to go to main train station and bus station. The city is small, and it's not far from city center. Room was clean and staff was really kind”