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"This is a hotel with great charm, history and a welcoming, classy atmosphere. The staff were all outstanding, warm, friendly, professional and keen to provide high standards of hospitality and service. Our room was well appointed, well equipped and comfortable. The breakfast was excellent. The location is perfect. Bar and restaurant extremely good. Only slight downside was that some aspects of the room would benefit from a refurb/refresh, a bit of investment needed. We would not hesitate to return, we thoroughly enjoyed our stay. Special thanks to the day and evening bartenders, check in team, breakfast team, concierge and night manager (wish I’d got their names). Be careful re the carpark, register before you go to pay online as if you try to register after leaving you face a fine as we found to our cost. For us we wouldn’t stay anywhere else in Chester now and look forward to our next visit. "

"Clean and tidy lots of history beautiful listed build with quirky features (watch the stairs the treads are all sizes) Breakfast good and overall for the price great value. The only downside was noisy services glass recycling at 05:30 waking me up. "

"Spacious rooms with terrace, right on the canal , breakfast was lovely , we also had steak in the Evening was delicious,very easy access to the town , and if you wanted a taxi you just pressed the button and it was outside in 5 min"

"friendly staff "

"Fantastic welcome. Hotel has a great feel and looks really modern in the reception and bar area. Room very spacious with huge bed. Would return."

"The hotel was dated and is in need of updating however the rooms were clean and the staff were very Friendly But I couldn’t moan for the price we paid. "

"The hotel was clean, staff pleasant. The pool was nice. Breakfast is £16.00 for continental a further £5.00 extra for a cooked Breakfast. "

"Staff very good , our room was ok furniture a bit old & damaged bathroom spotless but really enjoyed our stay 👍"

"The room was musty and made my clothes smell , duty manager unhelpful. "