Pillowtop beds, desk, iron/ironing board, free WiFi

Reviews of Sonesta Simply Suites Lansing

2.5 out of 5
Sonesta Simply Suites Lansing
2520 173rd St, Lansing, IL

Reviews

6.4
Rating 10 - Excellent. 253 out of 1005 reviews" "
Rating 8 - Good. 217 out of 1005 reviews" "
Rating 6 - Okay. 158 out of 1005 reviews" "
Rating 4 - Poor. 152 out of 1005 reviews" "
Rating 2 - Terrible. 225 out of 1005 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Varun on May 24, 2024
Hello, David thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!

8/10 Good

Eric

Liked: Cleanliness, staff & service
The staff was amazing and super friendly. The hotel it self is just a crash type place. It’s need to be updated but for the price you can’t beat it.
Stayed 2 nights in May 2024
Response from Varun on May 23, 2024
Hello, Eric thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

Marrs

Disliked: Amenities, property conditions & facilities
My last night there there was.a.dog barking literally for HOURS right across the hall from me. Everyone was upset as many of us had to be up early the next morning. I have a video recording of this dog yelping.FOR HOURS. I don't feel lime management took swift enough action.
Stayed 3 nights in May 2024
Response from Varun on May 22, 2024
Hello, Marrs, thank you for taking the time to share your feedback with us. We appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you again for choosing to stay with us.Best Regards,

2/10 Terrible

Jimmy

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay...but they had bed bugs in room 223
Stayed 2 nights in May 2024
Response from Varun on May 21, 2024
Hello, jimmy, Thank you for taking the time to share your feedback with us. We appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you again for choosing to stay with us.Best Regards,

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in May 2024
Response from Varun on May 22, 2024
Hello, Gabriel, thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!

2/10 Terrible

Rachel

Toilet wasn’t attached it wiggled when you sat on it,my key card never worked and it was a whole Lot of traffic.
Stayed 2 nights in Apr 2024
Response from Varun on May 20, 2024
Hello, Rachel, Thank you for taking the time to share your feedback with us. We appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you again for choosing to stay with us.Best Regards,

10/10 Excellent

Edward

Liked: Staff & service, property conditions & facilities
It was ok
Stayed 1 night in May 2024
Response from Varun on May 19, 2024
Hello, Edward thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!

2/10 Terrible

Cheryl

Disliked: Cleanliness, property conditions & facilities
At arrival, nobody at the desk for 10 min. Kitchen had no dishes, no pots, no utensils. Very dirty, old, just plain nasty. No, to go breakfast. Brought food to cook, but nothing to cook In. Why Expedia recommends this place is beyond me. Don’t ever stay here
Stayed 2 nights in May 2024
Response from Varun on May 13, 2024
Hello, cheryl, Thank you for taking the time to share your feedback with us. Dishes and utensils are given to guest upon request at front desk. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you again for choosing to stay with us.Best Regards,

6/10 Okay

Maggie

Outdated , smelled
Stayed 1 night in May 2024
Response from Varun on May 7, 2024
Thank you for the review we really appreciate that and we will work on the issue address by you.Thank you,Sonesta simply suites management

2/10 Terrible

LaNa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone broke into my car took everything
Stayed 1 night in Apr 2024
Response from Varun on Apr 30, 2024
Sorry for the inconvenience.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Varun on May 19, 2024
Hello, David thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great
Stayed 1 night in Apr 2024
Response from Varun on Apr 28, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natasha is very helpful. She has great customer service.
Stayed 1 night in Apr 2024
Response from Varun on Apr 19, 2024
"Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!"

4/10 Poor

Marlon

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The toilet stoped working in both rooms and hotel refuse to accommodate me for the inconvenience!
Stayed 2 nights in Apr 2024
Response from Varun on Apr 17, 2024
We sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. Your comfort and satisfaction are our top priorities, and it is disappointing to hear that we fell short of meeting your expectations. Please know that we are taking your feedback seriously and are actively working to address any issues you encountered to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terrible

kokela

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a 0 star The mattress was filthy the hallway smell like dirt I wouldn’t let my worst enemy stay at this hotel
Stayed 2 nights in Apr 2024
Response from Varun on Apr 8, 2024
We sincerely apologize for any inconvenience you may have experienced during your stay at our hotel. Your comfort and satisfaction are our top priorities, and it is disappointing to hear that we fell short of meeting your expectations. Please know that we are taking your feedback seriously and are actively working to address any issues you encountered to ensure a more enjoyable experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Varun on Apr 28, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from Varun on Apr 17, 2024
-"Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!"

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from Varun on Apr 17, 2024
-"Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!"

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Varun on Apr 17, 2024
-"Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!"

10/10 Excellent

Thomas Oaks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest services, the cleanliness and quietness
Stayed 1 night in Mar 2024
Response from Varun on Apr 17, 2024
-"Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!"

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Feb 2024
Response from Varun on Apr 17, 2024
-"Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back soon for another fantastic stay!"

4/10 Poor

Benita

Stayed 1 night in Feb 2024
Response from Varun on Apr 17, 2024
We recognize your time is valuable and appreciate the feedback you have provided. It disheartens us that we were unable to meet all of your expectations. Our team will be sure to discuss your feedback with our team for improvement purposes. What you described is not typical of a stay with us. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room was under construction second room wasn't very clean in my opinion. Considering the switch in ownership it was a better overall experience than what I previously had.
Stayed 1 night in Feb 2024
Response from Suhas on Apr 17, 2024
Thank you for the review it really helps us to improve more in near future. We hope to welcome you back. Thank you

10/10 Excellent

Earl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Sheena

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Vonnya

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was filthy, the tub and sink were dirty and the sheets had me itch all night.
Stayed 1 night in Feb 2024
Response from Varun on Feb 8, 2024
Sorry for the inconvenience.

2/10 Terrible

Chiamaka

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Runnnnnnn
Horrible first room we had dead roaches in the bed got another room I was using bathroom a roach ran under my foot I have pics to rust every dirty walls blood in comforter disgusting hotel had to wait 20 mins for someone in front desk to assist me
Stayed 1 night in Jan 2024

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

8/10 Good

Farlen

Stayed 2 nights in Jan 2024

8/10 Good

Farlen

Liked: Staff & service, room comfort
Hotel it self wasn't bad. Used to be an extended stay so it has certain attributes that add to the hotel. Could use some remodeling in certain rooms.
Stayed 1 night in Jan 2024

6/10 Okay

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Tanesha

Business traveler
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and rooms looked nothing like the pictures that’s available online.
Stayed 1 night in Jan 2024

2/10 Terrible

Kisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The trash was piled over in the trash room. There was burn marks in the bathroom on the tub and sink. This is not somewhere I would return
Stayed 2 nights in Dec 2023

6/10 Okay

LARRY

Disliked: Cleanliness
Stayed 7 nights in Dec 2023

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Experience
This was not pleasant stay at all. The check in was fine but the remote did not work in my room. Ok. I was upset but no big deal as I had other entertainment. The toilet was another problem as the front desk person came to my room and was able to resolve but it still didn’t work as I had press a button on side of toilet to allow it fill back up. Then later on that same day my guy found a roach in the bathroom. Ok. It was early in morning when we got in so we too tire to go downstairs. Then next day there more roaches in my room. I was over it at this point decided to grab my things and leave. The desk person tried to offer me another room but all were packed so then receive my refund. This hotel was much better when it was Extended Stay.
Stayed 2 nights in Dec 2023

4/10 Poor

Destiny

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
They have roaches & advertise breakfast but don’t offer it.
Stayed 7 nights in Dec 2023

2/10 Terrible

Arieus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon walking into the building the host didn't greet us at all. I got the key and went up to the room upon walking in it was just dirty. I didn't even want to set my bags down. I checked the bed and it was just gross. I immediately left. Didn't stay not a minute more.
Stayed 1 night in Dec 2023

8/10 Good

Oladimeji

Stayed 6 nights in Dec 2023

10/10 Excellent

Earl

Business traveler
Stayed 2 nights in Dec 2023

2/10 Terrible

Eldrick

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do you like bugs and insects?
The first night there we saw roaches in the room and bathroom. Requested to change rooms and encountered more roaches. Thank goodness hotels.com was able to get us in another hotel nearby.
Stayed 7 nights in Nov 2023

4/10 Poor

Bernice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

ALICIA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the carpet smelled and looked bad. the fridge was rusted but clean on the inside. the front desk personal was very helpful. i believe there may have been biting bugs in the bed because i woke up to bites on my ankles and feet
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear ALICIA, Thank you for sharing feedback regarding your stay at our hotel. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our front desk staff and their outstanding hospitality. However, we extend our apologies for the oversight by our housekeeping staff during your recent stay. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

2/10 Terrible

LaTanya

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As I shared when calling in after getting in from my mother Funeral Services...the property has roaches, ants and when I attempted to take the stairs to go down and express the live roaches a homeless man was laying in the hallway eating his food Either this place needs new management or close it all together.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear LaTanya, We are disappointed by your comment as it does not align with our commitment to providing clean and comfortable accommodations for our guests. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very false advertising and misleading
The rules were very nasty and smell. I will never stay there again.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 11, 2023
Dear Rodney, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the hotel for further assistance and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

2/10 Terrible

Tiffany

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff was very rude. Everything was going fine until this lady came on the shift. I asked for towels she claimed they didn’t have any more clean. She also didn’t want to give us tissue her and another lady made the kids get out the pool. These were nothing but Karen’s I’ll never be back I don’t recommend
Stayed 1 night in Oct 2023
Response from Ryan R on Oct 8, 2023
I do hope that your review was meant for another hotel that you stayed at. I say this because we try to be as helpful to our Guests as possible but we do not have a swimming pool.

2/10 Terrible

Starla

Stayed 1 night in Oct 2023

4/10 Poor

isis

Disliked: Cleanliness, staff & service, property conditions & facilities
Odor and need remodeling
Stayed 5 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear isis, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please reach out for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

4/10 Poor

Mackenson

Stayed 4 nights in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dirty
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 7, 2023
Dear Guest, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management