Chocolate Museum Vienna Tours

Staff are very friendly and helpful,

Clean and spacious room waited for me. Very comfortable bed was an asset and the breakfast was delicious with great selection of food. Recommended Hotel!

We experienced several issues with our initial room. The shower was not functioning properly, and the underfloor heating was also not working. Due to these problems, we were moved to another room. When requesting the room change, we were informed that the amenity kits included with our stay would be provided; however, they were not delivered to our room before we relocated. Housekeeping service was below expectations. Bed sheets were not changed daily, the tables around the bed were not properly cleaned, and overall cleanliness felt inconsistent. For the price paid, the hotel does not meet the standards one would expect from a Meliá property, and there is significant room for improvement. That said, the staff were friendly and consistently helpful. Karina, in particular, was excellent, she assisted us with the room change and personally ensured we received the amenities and additional water. While the hotel offers interesting facilities, the overall experience does not justify a return stay.