야외 수영장

인터컨티넨탈 반둥 다고 파카르, IHG 호텔 여행 후기

5 out of 5
인터컨티넨탈 반둥 다고 파카르, IHG 호텔
Jalan Resor Dago Pakar Raya 2B, Resor Dago Pakar, Cimenyan, West Java

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 106개 이용 후기 중 45개" "
평점 8 - 좋아요. 106개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 106개 이용 후기 중 14개" "
평점 4 - 별로예요. 106개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 106개 이용 후기 중 3개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

gari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함
답변 제공: Dina 님, 2021년 5월 18일
Dear gari, Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung. Warmest Regards, Dina Novia Faisal Marketing Communications Manager

8/10 - 좋아요

kyehoon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋은 호텔
반둥에서 가격대비 괜찮은 호텔입니다.
2021년 4월에 1박 숙박함
답변 제공: Dina 님, 2021년 5월 27일
Dear Guest, Thank you for your great review of InterContinental Bandung Dago Pakar. I am glad to know that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

8/10 - 좋아요

UCK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

2/10 - 너무 별로예요

nam soon

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
빌라에서 숙박을 하였는데 욕실에는 개미가 득실거리고,TV는 수신상태가 엉망이고,청결도엉망
가격대비 청결도 음식이 별로이다.
2018년 9월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comport
답변 제공: General Manager 님, 2016년 8월 8일
Dear traveller, Thank you for your 5 star rating. I am very glad to learn that you enjoyed your stay with us and we are looking forward to welcoming you back to InterContinental Bandung Dago Pakar. Warm regards, Nike April - Marketing Communications Manager

10/10 - 훌륭해요

jeong 님, jakarta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice highland hotel in Bandung
Modern style interior, clean room, fantastic city view day & night, Easy to access golf club But access road too narrow and traffic jam, Sky lounge restaurant should be upgraded
답변 제공: BK 님, 2016년 3월 4일
Dear jeong, Thank you for taking the time to write a review about your recent stay at InterContinental Bandung Dago Pakar. I am glad to read that you enjoyed your stay with us and please be assured that we are working on the improvements that you have mentioned. I hope we will soon have the opportunity to welcome you back. Warm regards Britta Kutz General Manager

10/10 - 훌륭해요

HOSUNG 님, seoul korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cozy and kind
답변 제공: Nike April 님, 2016년 7월 8일
Dear HOSUNG, Warm greetings from InterContinental Bandung Dago Pakar, Thank you for taking the time to write a comment about InterContinental Bandung Dago Pakar and your 5 star rating on Hotels.com. We are looking forward to welcoming you back to InterContinental Bandung Dago Pakar. Warm regards, Nike April Marketing Communications Manager

10/10 - 훌륭해요

Dewi 님, Lake charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been twice in this property, they recognize me as return customer. Very friendly staffs abd beautiful scene from my room
2024년 4월에 2박 숙박함

8/10 - 좋아요

David

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ahnaf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I visited during year end, many activities for kids. They also provide special gift since we also celebrate anniversary
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

OLIVIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Tjio Hiang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing to say but Excellent !
2023년 11월에 1박 숙박함
답변 제공: InterContinental Bandung Dago Pakar 님, 2023년 11월 20일
Dear Tjio,Thank you for opting to trust Intercontinental Bandung Dago Pakar as your place to stay in Bandung. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to even provide better services and hospitality to our customer. Should there be any chance for your next trip to Bandung, our team are earnestly looking forward to welcome you again.Yours Sincerely,Dina Novia FaisalAsst. Director of Marketing Communications

10/10 - 훌륭해요

Dewi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Dina 님, 2023년 8월 30일
Dear Dewi,Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung.Warmest Regards,Dina Novia FaisalAsst. Director of Marketing Communications

8/10 - 좋아요

Taro

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The scenery from the room, golf view, is good but the window is dirty.
2023년 1월에 1박 숙박함

8/10 - 좋아요

Liliany

2023년 1월에 1박 숙박함
답변 제공: Dina 님, 2023년 1월 20일
Dear Liliany,Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung.Warmest Regards,Dina Novia FaisalAsst. Director of Marketing Communications

10/10 - 훌륭해요

Nasrol Shah

2022년 8월에 1박 숙박함

8/10 - 좋아요

Mercy

2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Hadi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Green view Hotel
The Hotel location is in North Bandung City, surrounded by green natural scenery. It was nice to stay in this Hotel, they offered us a free room upgrade. In the morning we can enjoy the beautiful scenery and the fresh air by walking around the Hotel.
2022년 1월에 1박 숙박함

4/10 - 별로예요

Baba

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Below par than expected
For a 5 star hotel we expect - excellent customer service . Which was totally missing . Staffs are not trained enough. I didn’t get a Butter when asked in the counter during breakfast , reply was that it got finished . But i went to the floor manager and he could go inside a get one . I’m not a beef eater - no chicken for the barbecue dinner , first the chef mentioned he will bring it and then later the answer is it got finished. This is 7pm time .Can someone Please check below the bed - hell lot of dust . SO the vaccum cleaner never reached to this place at all .The extension area in the room was also dusty , the curtains was also having dust . Overall i was not satisfied . I got a drawing from the housekeeping staff on the mirror which made my mood better .
2021년 11월에 2박 숙박함
답변 제공: Dina 님, 2021년 11월 17일
Dear Baba, Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We deeply apologize for the inconvenience you experienced during your stay with us. Your concerns have been properly received by our team and we would immediately ensure follow-up actions upon the aforementioned shortcoming. We really appreciate the time and thoughts you had put into our service and we hope our temporary drawback does not keep you from staying with us again. Should there be any chance for a revisit, we are earnestly looking forward to welcome you again. Respectfully yours, Dina Novia Faisal Marketing Communications Manager

8/10 - 좋아요

Maranti

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Dina 님, 2021년 9월 25일
Dear Maranti, Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung. Warmest Regards, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

Lokkie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Dina 님, 2021년 9월 25일
Dear Lokkie, Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung. Warmest Regards, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

dewanto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

4/10 - 별로예요

Axel

2021년 5월에 2박 숙박함

8/10 - 좋아요

Tommy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel in Dago Pakar Bandung
The view is very beautiful, especially when there is thick fog in the morning. The hotel reduced the capacity due to covid precaution to help guests maintain physical distancing which is good. The sound proof between rooms is bad so that we can hear conversations from the room next door.
Thick fog in the morning, feels like above the cloud
Sunrise
2021년 3월에 1박 숙박함

8/10 - 좋아요

daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel with good facility
2021년 2월에 2박 숙박함
답변 제공: Dina 님, 2021년 2월 18일
Dear Daniel, It gives us great pleasure to hear from you and we are thrilled that we could be of service to ensure your holiday was a truly memorable one. We are delighted to learn that you had an excellent stay with us. Your comments on our facilities are most gratifying and will be shared with the whole team. We look forward to welcoming you and your family back in the future. Best regards, Dina Novia Faisal Marketing Communications Manager

6/10 - 괜찮아요

Pavel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2021년 2월에 1박 숙박함
답변 제공: Dina 님, 2021년 2월 18일
Dear Pavel, It gives us great pleasure to hear from you and we are thrilled that we could be of service to ensure your holiday was a truly memorable one. We are delighted to learn that you had an excellent stay with us. Your comments on our hotel are most gratifying and will be shared with the whole team. We look forward to welcoming you and your family back in the future, Best regards, Dina Novia Faisal Marketing Communications Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
2020년 8월에 2박 숙박함
답변 제공: Dina 님, 2020년 8월 14일
Dear Anonymous, Greetings from InterContinental Bandung Dago Pakar, Thank you for taking the time to give a review about your recent stay at InterContinental Bandung Dago Pakar. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

8/10 - 좋아요

Stephanus Eric

좋아요: 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: Dina 님, 2020년 3월 4일
Dear Stephanus Eric, Thank you for your great review of InterContinental Bandung Dago Pakar. I am glad to know that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

8/10 - 좋아요

hajime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ここに初めて宿泊した日本客として
チェックインからチェックアウトの3日間全てのスタッフの対応が適切で、ホスピタリティーに溢れ、快適に過ごすことができました。 ローカル宿泊者が多いせいか朝食のメニューも多くはローカルの口に合うような感じでした。もちろん味は問題ありませんでしたが。
2020년 2월에 2박 숙박함

8/10 - 좋아요

Tatarina 님, Bandung

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i ordered a taxi one day before for the morning but they forgot it and had to re order in the morning, taxis usually takes 30 mins to arrive at the hotel, i was quite worried since i left for a flight
2019년 7월에 3박 숙박함
답변 제공: Dina Novia Faisal 님, 2020년 2월 19일
Dear Tatarina, Thank you for your review and while it was our pleasure to welcome you to the hotel. I am sincerely sorry that you had a number of challenges with your stay experience. I will be reaching out to you directly to further address your concerns and to share with the actions we have taken. I look forward to welcoming you back in the not too distant future.

10/10 - 훌륭해요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Dina Novia Faisal 님, 2020년 2월 19일
Dear Charles, Thank you for your great point review of InterContinental Bandung Dago Pakar. I am glad to know that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Beautiful, big, modern rooms. Beautiful location, on top of a mountain with a lot of green. However the condition of the rooms were terrible. It was dirty and everything was worn out.
2019년 8월에 2박 숙박함
답변 제공: Dina 님, 2020년 2월 3일
Dear Anonymous, Thank you for sharing your review and I was very happy that you enjoyed your stay with us specifically in regard to the comment that mentioned. I am however very sorry that you faced a number of challenges during your stay with the room condition and cleanliness. We will be looking into this thoroughly to understand that such a shortcoming in service will be improved in the future. In the meantime thank you for your support and I look forward to welcoming you back in the not too distant future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good food and great staff. Hotel is clean and maintained well. Our room was beautiful.
2019년 10월에 3박 숙박함
답변 제공: Dina 님, 2019년 11월 1일
Dear Anonymous, Thank you for staying at InterContinental Bandung Dago Pakar. We are extremely happy to know that during your stay, we managed to uphold our highest level of service. This really shows our professionalism and commitment towards every single guests’ satisfaction, and we thank you for that. We cannot wait to serve you back for another precious moment in the future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

6/10 - 괜찮아요

Betasari

좋아요: 청결 상태
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Zimmer war groß und die Bediensteten stets freundlich. Der Pool war leider zu stark gechlort. Lage waslr perfekt um abzuschalten.
2019년 8월에 2박 숙박함

8/10 - 좋아요

Jansen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함
답변 제공: Dina 님, 2019년 8월 2일
Dear Anonymous, Thank you for taking your valuable time to provide feedback and reviews on our hotel. We always strive to provide the best service to our guests and we really appreciate your feedback regarding your recent visit at our hotel. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

Juliana 님, Singapore

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worth value for money. Room are spacious and hotel location is secluded away from city, great retreat for those looking for relaxation.
2019년 7월에 3박 숙박함
답변 제공: Dina 님, 2019년 8월 2일
Dear Juliana, Greetings from InterContinental Bandung Dago Pakar Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at InterContinental Bandung Dago Pakar took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the room, hotel location, and the ambiance of the hotel. I will make sure to pass on your comments to the team and we all look forward to welcoming you back again at very soonest. Sincerely, Dina Novia Faisal Marketing Communications Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Quiet weekend stay; location not so convenient
Weekend stay. The hotel is located in a quiet area of town, but far from anything & requiring taxi to go anywhere. Hotel cleanliness & maintenance was less then ideal, but staff were generally kind & helpful. Good location for golf but otherwise better to stay elsewhere.
2019년 7월에 2박 숙박함
답변 제공: Dina 님, 2019년 8월 2일
Dear Anonymous, Greetings from InterContinental Bandung Dago Pakar Thank you for taking the time to write a review about your recent stay at InterContinental Bandung Dago Pakar. I am glad to read that you enjoyed your stay with us and please be assured that we are working on the improvements that you have mentioned. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and great service! The Club room had plus amenities including drinks all day
2019년 7월에 1박 숙박함
답변 제공: Dina 님, 2019년 7월 22일
Dear Anonymous, Greetings from InterContinental Bandung Dago Pakar, Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at InterContinental Bandung Dago Pakar took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the services/ We look forward to welcome you back to our hotel in the nearest future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful and comfortable stay
Overall stay as great, view from the room was fantastic and the room was especially spacious. Amenities were also of great quality. Only thing which I was a little taken aback was that the hotel had switched off the lobby lights when I arrived at 1am - explained that it was to conserve energy so I guess I won't complain in the name of being environmentally friendly - and the lights in the lift were especially dim throughout the day. Breakfast was the usual intercontinental fare, which I guess also meant it was nothing amazing. Location was great if you're looking for peace, quiet and some greenery. It was located fairly far from the city centre.
2019년 7월에 1박 숙박함
답변 제공: Dina Novia - Marcom Manager 님, 2019년 7월 16일
Dear Sarah, Thank you for choosing Intercontinental Bandung Dago Pakar! We are thrilled to learn that we have exceeded your expectations when it comes to looking after you for a memorable stay experience. We are also pleased you appreciated our many excellent facilities and services. We look forward to extending our warm hospitality in welcoming you back again soon. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

Novi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable
The staff was friendly
2019년 6월에 1박 숙박함
답변 제공: Dina 님, 2019년 6월 26일
Dear Novi, Thank you for staying at InterContinental Bandung Dago Pakar. We are extremely happy to know that during your stay, we managed to uphold our highest level of service. This really shows our professionalism and commitment towards every single guests’ satisfaction, and we thank you for that. We cannot wait to serve you back for another precious moment in the future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

Arief Budiman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: Dina 님, 2019년 6월 3일
Dear Arief, Thank you for choosing InterContinental Bandung Dago Pakar! We are thrilled to learn that we have exceeded your expectations when it comes to looking after you for a memorable stay experience. We look forward to extending our warm hospitality in welcoming you back again soon. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함
답변 제공: Dina 님, 2019년 5월 17일
Dear Anonymous, Thank you for your great five star review of InterContinental Bandung Dago Pakar. I am glad to read that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 3월에 2박 숙박함
답변 제공: Dina 님, 2019년 5월 3일
Dear Anonymous, Thank you for your great review of InterContinental Bandung Dago Pakar. I am glad to read that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
レストランの店員さんが気が利かないのが気になりました。呼んでも気付かない、来ない、レストランの広さも原因かもしれませんが、他ホテルレストランではここまではなかったこなあという印象。残念です。
2019년 2월에 2박 숙박함
답변 제공: Dina 님, 2019년 3월 4일
I am terribly sorry to read about your experience in our hotel by the rating given. Please accept our sincerest apologies for the inconveniences and disturbances you have experienced during your stay and made us failed to meet your expectations. We will value your feedback very seriously as it helps us to further improve our services and facilities and please let me assure you that these issues will be looked into. We hope to have the opportunity to welcome you back to InterContinental Bandung Dago Pakar to fully convince you of our hotel and services. Sincerely, Dina Novia Faisal Marketing Communications Manager

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Returning guests to Intercontinental Bandung, Dago Pakar. The cleanliness standards had dropped and fell before our expectations of an IHG hotel when we visited 2 years ago. Multiple stains were observed on the carpets near to the working desk. The fabric on the day bed was also badly stained. This suggest a slack in the cleaning regime. The mini bar was also found to be almost empty. Hope intercontinental can bring back the pleasant experience 2 years ago.
2019년 2월에 2박 숙박함
답변 제공: Dina 님, 2019년 2월 28일
Dear Anonymous, I genuinely appreciate the time you have taken to leave your detailed review on Expedia page. I regret to hear of your disappointing experience in the hotel, and I sincerely apologize for the service shortfalls experienced during your stay. Please, rest assured that we have carefully noted your concern regarding our service and will do the necessary actions needed. Thank you for bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back in the future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 - 훌륭해요

MANEA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 5박 숙박함