외관

하얏트 리젠시 신시내티 여행 후기

4 out of 5
하얏트 리젠시 신시내티
151 West Fifth Street, Cincinnati, OH

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1127개 이용 후기 중 660개" "
평점 8 - 좋아요. 1127개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 1127개 이용 후기 중 127개" "
평점 4 - 별로예요. 1127개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1127개 이용 후기 중 50개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed my stay
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 15일
Dear David,It was our pleasure having you as our guest at Hyatt Regency Cincinnati. We are glad your experience was great, and should your adventures bring you back to the area, we hope to welcome you back for another experience that surpasses your expectations!Best,Team Hyatt Cincinnati

8/10 - 좋아요

Jodie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was great
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Jodie,Thank you for taking the time to provide your kind review of Hyatt Regency Cincinnati! It is wonderful to hear you thoroughly enjoyed your experience with us. We look forward to having you stay with us again for another terrific getaway in the future.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a wonderful time there
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Rob,It was our pleasure to host you at Hyatt Regency Cincinnati! It has always been our goal to provide guests with a wonderful stay, and we're thrilled that we could go above and beyond for you while you were here with us. Thank you for choosing us, and we'd be delighted to welcome you back anytime.Best,Team Hyatt Cincinnati

2/10 - 너무 별로예요

Yifei

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The facilities are too old. My first room had AC issue and the second room sink was clogged. Very disappointed.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Yifei,Thank you for being our guest and sharing your feedback. Please know we work hard to ensure our guests have a perfect visit and are concerned about the inconvenience you experienced with the provided accommodations. Rest assured, we'll look into these matters promptly with our Housekeeping team to ensure everything is as it should be. Should you return to Cincinnati, we hope to see you again for an experience more in line with our high standards.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smell
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Dear James,Thank you so much for choosing to stay with us at Hyatt Regency Cincinnati. Our goal is to provide every guest with a wonderful experience, and we hope that was the case for you. Guest feedback is very important to us, and we would love to read more about your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Melanie 님, Glenview

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't hear any noise from other huests at night, this is a rarity.
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Dear Melanie,Thank you for your review! We're pleased to hear that you had a quiet and restful experience during your stay. It was our pleasure to host you, and we look forward to welcoming you back soon for another tranquil stay at Hyatt Regency Cincinnati!Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Felisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
N/a
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Dear Felisha,Thank you so much for the five-star rating. We trust that everything was in order for your visit, and we hope to see you again the next time you visit the area. Best,Team Hyatt Cincinnati

8/10 - 좋아요

Emily

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The halls and rooms were hot.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Emily,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. We value your feedback about the temperature. Should you find yourself back in the area, please come see us again.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Ronda

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
We had an awesome time at my daughter’s graduation ceremony where she received her masters degree! The room was nice and clean, warm and very inviting! I loved that it was warm and that the tv was on when we arrived! We ate downstairs and it was also very good! We had a little bit of a wait for our dinner but we did have 13 people in our group. We waited 45 minutes to get a drink and we were there for 2 hours. They forgot to put in one persons dinner order but it came out pretty quickly! Our room was cozy and the bed was very comfortable!Overall it was a great experience! Thank you Hyatt for a great nights stay
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Ronda,It was an honor to welcome you to Hyatt Regency Cincinnati. We're pleased to have met your high standards with our clean and inviting accommodations. Although we apologize for the delay at dinner, we hope you had a delicious meal. Please pass along our congratulations to your daughter on her academic achievement, and please come back again. Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Dominique

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Angela

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty. The was not enough blankets on the bed, I frozen all night. The heat would not stay on.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Angela,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet expectations. Ensuring cleanliness and comfort is a top priority, and we apologize for any inconvenience caused by cleanliness issues and temperature control. Rest assured, our team will address your concerns promptly to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide you with a much-improved stay.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Jan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attended an event across the street at Duke Center, decided to take a walk and lots of homeless people, both sleeping on the sidewalk and ‘assertively’ panhandling - no police presence. The hotel itself was very secure so we kept our trip confined to the hotel, across the street and back 😬
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Jan,Thank you for taking the time to provide your review of Hyatt Regency Cincinnati. It is wonderful to hear that our proximity to the Duke Convention Center was convenient for your stay. We are glad to hear you felt secure within the hotel itself. While we are unable to curtail the homeless population, we work with local authorities to help provide an even safer environment for our guests. We hope you will consider staying with us again the next time you are in the area.Best,Team Hyatt Cincinnati

8/10 - 좋아요

Virginia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the Hyatt Regency was very nice. We will stay there again. Glad we added the breakfast on- it was amazing!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Virginia,Thank you for taking the time to share your kind words. We're thrilled to hear that you enjoyed breakfast and that it added a special touch to your experience. It was a pleasure having you stay with us, and we look forward to welcoming you back for another wonderful stay!Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Antwon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Antwon,Thank you for sharing your feedback on your Hyatt Regency Cincinnati stay. It's wonderful to hear you enjoyed our comfortable accommodations and had an overall pleasant experience. We appreciate receiving your review and look forward to providing another perfect stay on your next visit to Cincinnati!Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome location, close to so many venues.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Margaret, We're delighted to hear that you appreciated our hotel's convenient location. Your feedback helps us understand what matters most to our guests, and we're grateful for it. Should you have any further suggestions or comments, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay!Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked it very much. Easy check in. No wait. Valet guys were very nice and prompt. Easy walk to fountain area and to the Arnoff Theatre where we were seeing SIX. Lots of activity in the area and very safe. Visible police presence.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Thomas,Thank you for choosing Hyatt Regency Cincinnati! We're glad our prompt service impressed you and that you appreciated our safe, walkable location. If your adventures bring you back to the area, please come see us again.Best,Team Hyatt Cincinnati

6/10 - 괜찮아요

KATHY

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and room. Valet staff was badgering all guests not using their services at check in and check out, telling them to park in the street. It was extreme. Guests should have the option to load and unload in the designated zone considering the hotel does not have parking and you have to find it down the street.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Kathy,While we're happy you enjoyed our comfortable accommodations and centralized location, we're disappointed to hear about your experience and would like to take a moment to apologize for any inconvenience. We appreciate your feedback, and we'll take this as an opportunity to grow as a hotel and improve our service and the comfort we deliver to our guests. We hope you will consider returning as we work hard to achieve status as the ultimate destination in the beautiful, bustling Cincinnati.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Mary

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel! Well maintained and clean. Rooms are spacious and clean. I was there for a business conference and the food was over the top! Highly recommended
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Sheryl,Thank you for the kind review and recommendation! We're glad our dedication to cleanliness impressed you and that you enjoyed our delicious food. Please come stay at Hyatt Regency Cincinnati again the next time you're in the area for another great experience.Best,Team Hyatt Cincinnati

8/10 - 좋아요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel was good, not great. Older property; a little pricey considering.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear David,Thank you for staying with us and for sharing your feedback. We appreciate your honesty and will consider your comments as we strive to improve our offerings. Should you return to the area, it would be our pleasure to welcome you back and go above and beyond your expectations.Best,Team Hyatt Cincinnati

8/10 - 좋아요

Patrick

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Leo

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient. Parking
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Brittany,It was a pleasure hosting you at Hyatt Regency Cincinnati! We're glad our convenient location and available parking added to your experience. Please come see us again the next time you're in town.Best,Team Hyatt Cincinnati

6/10 - 괜찮아요

Cecelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly workers. Room was nice and clean.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Maureen, We're pleased to hear that you found our team friendly and that they made for a fantastic experience! Your comfort and satisfaction are important to us. We hope to welcome you back for another enjoyable stay!Best,Team Hyatt Cincinnati

4/10 - 별로예요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jake

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Arrived at 4PM for check in, was told our room wasn’t cleaned yet, finally checked in at 430
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Jake,Thank you for your feedback and your patience upon arrival. On occasion, our housekeeping staff needs a bit more time to ensure rooms are ready for occupancy. We're sorry for any inconvenience this caused, and we hope you'll consider coming back to see us.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Haile

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very convenient to the Conference Center as well as to many restaurants with in a few minutes walk.
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Haile,Thank you so much for the review. We're so pleased to hear you enjoyed our convenient location, and we hope you'll visit us again soon!Best,Team Hyatt Cincinnati

8/10 - 좋아요

John C.

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Renee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its convenient to the convention center, dining options ate close. The area is walkable but quiet. Also close to the stadiums..
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Renee,We were happy to provide you with quiet, convenient accommodations, and we're glad you enjoyed your visit. If your travels bring you back to the area, please come see us again at Hyatt Regency Cincinnati!Best,Team Hyatt Cincinnati

4/10 - 별로예요

David

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Liked that it was close to the ball game. Didn't like the room. There were too many issues for what I was charged to stay one night. Probably won't stay again.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear David,We appreciate your feedback, and we're glad our location worked well for your plans. However, we apologize for any inconvenience you experienced with your room. Rest assured, we will relay your concerns to our team to ensure that immediate improvements are made. Nevertheless, it was a pleasure to have you as our guest. If you're in the area again, please consider coming back to see us for the exceptional stay we know we're capable of providing you.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Very clean and staff is great
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Angel,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we're happy to hear our hospitable team and the high standards of cleanliness we adhere to hit the mark for you. Should your travels bring you back to Cincinnati in the future, we hope you'll consider staying with us again!Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Mark,Thank you so much for the review! It was a pleasure to welcome you to Hyatt Regency Cincinnati. We're so happy you enjoyed our central location, and we hope you'll visit us again soon for another relaxing stay.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Elihu Benjamin Washburne 님, Saint Louis Park

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool water to cold to swim. Air around pool was chilly. Mom with kids in water complaining about the cold water. I brought my swim suit and left.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Elihu,Thank you for taking a moment to write a review. It is fantastic to learn you enjoyed your stay, but we're saddened you did not get to enjoy our pool. Rest assured, your feedback is greatly appreciated and will be considered for potential improvements. Thank you for choosing Hyatt Regency Cincinnati and we hope to welcome you back again for a stay that is sure to go above and beyond your expectations in the future.Best,Team Hyatt Cincinnati

6/10 - 괜찮아요

Dustin

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property was fine and had stayed there before however our shower head was a handheld and didn’t want to stay in the holder. The bathtub hot/cold dial also came off. Overall shower mechanism was very loose and didn’t appear well installed.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Dustin,Thank you for returning to stay with us and for taking the time to provide your feedback. We are pleased to hear that you found the property to your liking once again. However, we are concerned about the issues you experienced with the shower head and controls. We appreciate you bringing this to our attention, and we will address it immediately with our maintenance team to prevent such issues from occurring in the future. We look forward to the opportunity to provide you with a seamless and more enjoyable experience on your next visit.Best, Team Hyatt Cincinnati

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very good, hospitality top notch
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Benjamin,Thank you for highlighting our exceptional team and outstanding hospitality. It's gratifying to know these aspects made your experience memorable. We look forward to welcoming you back soon and are eager to provide another excellent stay.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Aliyev

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

William

연인과의 여행
별로예요: 편의 시설/서비스
Pool hours are not good, there should be adult only time for the pool. They could offer adult time from 9-11 so that everyone who pays to be a hotel guest can use all the facilities. We were unable to take advantage of the pool because if some sort of convention for home school kids. The area was packed the entire time the pool was open
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear William,Thank you for taking the time to share your honest thoughts. We regret to learn that you were not fully satisfied with your recent experience and for any disappointment with the availability of our pool. Guest satisfaction is of the utmost importance, so we'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope to welcome you back in the future to enjoy all that we have to offer.Best,Team Hyatt Cincinnati

6/10 - 괜찮아요

Cheri

가족 여행
좋아요: 직원 및 서비스
Carpeting ripped in room. Had to call for tv problem. We had no phone service when we arrived for more than several hours. Employees are nice and helpful.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Cheri,Thank you for taking the time to review your recent stay with us. We are thrilled to hear that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again for a more enjoyable visit.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and very accommodating.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Thomas,We are honored to have earned a perfect rating. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for highlighting our team and their wonderful service. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Best,Team Hyatt Cincinnati

8/10 - 좋아요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location for the convention center. Hotel has a modern feel. However, my room was worn. Roman shade was broken also had water stains. Bathroom vanity had scratches and dents. Carpet needs to be replaced. Shower fixtures need to be tighten. I could go on and on. It’s just worn!!!!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Kathy,Thank you for sharing your feedback. We're delighted our location suited your needs and that you appreciated our modern aesthetic. However, it's concerning to hear about the condition of your room, and our team will take steps to address these matters. We value your insights as they help us improve and ensure a more enjoyable stay for all our guests. We look forward to welcoming you back for a more satisfying experience.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel we have stayed at in awhile, we had one small issues regarding the card used for booking but within minutes of my call to the hotel the issue was resolved. Customer service here is top notch!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Tiffany,Thank you for choosing to stay with us. We are thrilled to hear your kind words about our customer service team and their prompt resolution of the issue you encountered. It was a pleasure having you as our guest, and we look forward to providing you with another top-notch experience in the future!Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Thomas,Thank you for your recent stay at Hyatt Regency Cincinnati. Hosting you was a pleasure, and we're so happy that we met all your expectations. We appreciate your feedback and look forward to hosting you again.Best,Team Hyatt Cincinnati

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Easy to access downtown and riverfront.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Jennifer,We always enjoy hearing from our guests, and we're glad our convenient location worked well for your trip. If you're in the area again, please come back to see us.Best,Team Hyatt Cincinnati

6/10 - 괜찮아요

Amanda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stayed here for just one night to experience a Four Star hotel, and it’s definitely not one. The halls were dirty. The bathroom still had shaving cream on the wall from the last person who stayed in the room. Also, I pulled a big wad of hair from the bathtub drain. Overall, not what I expected and I probably wouldn’t stay here again.
답변 제공: General Manager 님, 2024년 3월 29일
Dear Amanda,What you have detailed regarding cleanliness certainly does not reflect the high standards we pride ourselves on. Please accept our sincere apology for our shortcomings and know we will give our rooms any extra care they need. We will also make sure our housekeeping efforts improve moving forward. Thank you for sharing your concerns, and please consider returning and giving us another chance to change your perceptions. Best,Team Hyatt Cincinnati

8/10 - 좋아요

Cory

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Hotel and staff were overall excellent. Room was dirty when we arrived. Clothes from prior guest still left in the room under a table.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Cory,From our entire team, thank you for choosing Hyatt Regency Cincinnati! It was a pleasure calling you our guest, and we're glad you enjoyed our facilities and appreciated our service. Regarding housekeeping, we are very sorry for our shortfalls, and we will make improvements to ensure your next stay is flawless. Happy travels!Best,Team Hyatt Cincinnati

8/10 - 좋아요

Rob

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall it was a good room, staff was good, all I would say is the pool was small not sure the definition of "heated" but it was too cold for my liking. The single night visit was nothing spectacular but did the job. It's not the hotel's fault but walking through several clouds of pot smoke on the streets with 2 10 year olds was a bit of a concern. Why they ban cigarette smoking in public but not marijuana is curious. I would recommend the Hyatt though.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Rob,Thank you for recommending us and choosing us for your stay. It was our pleasure to host you for one night, and we appreciate your feedback as we continuously strive to improve the conditions for our great guests. We hope to see you and your family again for a more exceptional stay soon.Best,Team Hyatt Cincinnati

10/10 - 훌륭해요

Lisa

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lisa 님, Massillon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and the restaurant was great! Pool was warm and the kids loved it. About a 7 minute drive to the Aquarium and shops in Newport
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Lisa,It's wonderful to have earned your outstanding review of Hyatt Regency Cincinnati! We're proud that you enjoyed our great amenities and proximity to the Newport Aquarium and shops. Thank you for your kind praise and we hope you'll return.Best,Team Hyatt Cincinnati

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had damp spots on the floor and shower didn’t have cold water.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Kevin,We greatly appreciate your high rating. That being said, we're sorry to hear about any disappointment in our accommodations during your visit. Our housekeeping and maintenance teams will be sure to look into your comments about the floor and the shower, as we're always looking to improve for the future. Thank you, and we hope to see you again soon. Best,Team Hyatt Cincinnati