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선버드 엔코폴라 로지 여행 후기

2 out of 5
선버드 엔코폴라 로지
14 Chilembwe Road, Club Makokola, Mangochi

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 24개 이용 후기 중 4개" "
평점 8 - 좋아요. 24개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 24개 이용 후기 중 5개" "
평점 4 - 별로예요. 24개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 24개 이용 후기 중 2개" "

7.4/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

James

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Winifred

2022년 7월에 1박 숙박함

8/10 - 좋아요

Hirotsugu

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
猿が遊びに来ました。
2022년 4월에 1박 숙박함
답변 제공: Benedict Mndala -General Manager 님, 2022년 4월 18일
Thank you very much for your feedback which we value so much. Monkeys are unique spot of our location you can look forward to during your next visit. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Samuel

2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

Rhita 님, UK

Nkopola is beautiful only we didnt have to stay there. Expedia cancelled our booking the day we were meant to check in. We are very disappointed. Left us stranded. We rmailed to be refunded no reponse up to now.
2020년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room service was slow. one time l waited for over an hour and a half for my dinner to be delivered to my room. was told that breakfast was served from 6.30am but this was not so. aT 6.30 AM the staff would still be busy bringing foof from the kitchen. This was inconviniencing as l had early morning starts. When l checked out on the 12th of February, l asked for my invoice to be sent to me by email. Up to now the invoice has not be sent
2020년 2월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall dissapointing considering the cost of this hotel
2019년 10월에 2박 숙박함

8/10 - 좋아요

Blair

출장 여행
좋아요: 직원 및 서비스
2019년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good view by the lake. Condition is old. Not worth paying that price for.
2019년 6월에 3박 숙박함

6/10 - 괜찮아요

Mwaka

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view of the lake was pretty. The room was a 2* at best. I expected 3* at least. Very poor shower and at one stage I almost got burnt very badly whilst in the shower. Conference food was good but the hotel breakfast was not great. The cost of wine is exhorbitant - daylight robbery!!! Waiter service was way below standard - they need to spend a lot of time being trained. How is it acceptable that one has to wait 40minutes or more to receive their drinks order?
2019년 4월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 4월에 4박 숙박함

8/10 - 좋아요

Chris 님, Malawi

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Food
The lunch and dinners this time were not up to the quality expected. No options for diet drinks from Coke Zero to coke light for guests needing sugar free drinks. Pool was closed without notifying us when we made the booking.
2018년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heel mooi

8/10 - 좋아요

Fo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 2박 숙박함

4/10 - 별로예요

Esmail 님, England

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Too expensive for the kind of rooms at this place.
Wanted to try out this place again having stayed here more than 10 years ago. Felt accommodations rates were too expensive and not worth the price I had to pay online. The Lodge did not get a confirmation email of my online booking. I had to forward the email I received online to reception for them to believe me that I had paid online!

2/10 - 너무 별로예요

jo 님, new zealand

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It needs a complete makeover.
We had a deluxe room. The roof leaked so we needed to move out. Then the next room the toilet flooded then moved again to a room where the shower did not work then a massive rain storm effected the water which came out black. Shower and toilet too. The staff need massive re training in customer care they seemed not bothered and would not even break a smile. The buffet food was average and you did not have a wide range of choice. The deluxe rooms are quite a walk from the main hotel they need a cover along the paths especially when it's the rainy season and also a safe. Twice we wished to exchange money and they had no local currency and the ATM had no money. Service was awful too and the food took ages. We left a day early. We were paying Western Prices and got no value for the cost whatsoever. There was no visual management either.

8/10 - 좋아요

Hermes

좋아요: 숙박 시설 상태 및 시설

8/10 - 좋아요

A 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent position
Unfortunately we were told only rooms available were up several flights difficult outside stairs although we had booked several months on advance. Plugs in impossible places which meant unable to use kettle. However as soon as we asked about this staff immediately bought extension lead. Felt it should have been thought about. tap came off in hand. Staff exceptionally helpful and sorted all problems

10/10 - 훌륭해요

Steve 님, Swansea UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location right on the lake shore.
Great hotel with good facilities, well maintained and great gardens. Food was good and service excellent, staff very friendly and helpful. Room was good with AC and own bathroom and outside patio area with chairs and table. Nice bar area overlooking the lake.

6/10 - 괜찮아요

John 님, London

좋아요: 숙박 시설 상태 및 시설
Nkopola revisited
Returned to Malawi for a holiday 25 years after leaving the country (after working there for 4 years). Spent 2 nights at Nkpola, where my wife and I had last stayed 25 years ago. Arriving just after the Presidential Elections (with the result still to be determined), the hotel was deserted. We were the only guests staying there the first night. But Reception was not very welcoming and initially gave us one of the few chalets without a beach view. We requested a lakeside chalet and one was, eventually, found.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함