외관

AC 호텔 바이 메리어트 벨라 스카이 코펜하겐 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1233개 이용 후기 중 607개" "
평점 8 - 좋아요. 1233개 이용 후기 중 401개" "
평점 6 - 괜찮아요. 1233개 이용 후기 중 110개" "
평점 4 - 별로예요. 1233개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 1233개 이용 후기 중 42개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

SUN HYANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 3박 숙박함

2/10 - 너무 별로예요

Mechelle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sent email to manager requesting full refund. The four rooms I was moved to were all disgustingly filthy. The fourth room and the fact that it was 12:30am in the morning forced me to decide to sleep in my clothes in the least of the filthiest room for a few hours. 1) Soiled mattresses 2) Dirty shower floors 3) Dirty glassware 4) Mirrors stained 5)Base boards filthy 6)Dirty shower head - unable yo take shower. I have pictures to support.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lars

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dejligt og roligt hotel, venligt personale
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Susanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modernes und schönes Hotel. Lage Top und kurze Metro Anbindung in die Innenstadt. Zimmer sehr sauber und Frühstück sehr gut! Parkmöglichkeiten ausreichend vorhanden aber leider nur über App bzw. QR-Code zu bezahlen.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Arne

2024년 4월에 1박 숙박함

8/10 - 좋아요

Liwayway A

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good!!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sylvester 님, London

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 2nights and it was amazing.l will visit again soon
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Sandor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent 4 stars hotel, for an affordable price in April.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Rita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 3월에 3박 숙박함
답변 제공: Katerina Woleska, Guest Relations 님, 2024년 3월 31일
Dear Rita,Thank you for your feedback and for giving us the highest score. We are delighted that you enjoyed your stay and that we met your expectations. We do hope to see you again in the future.Kind Regards.

10/10 - 훌륭해요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

8/10 - 좋아요

jonathan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff, check out the bathrooms , mine was dirty
2024년 3월에 1박 숙박함
답변 제공: Katerina Woleska, Guest Relations 님, 2024년 3월 31일
Dear Jonathan,Thank you for taking the time to share your feedback. We are thrilled that you find our staff excellent as it is our goal to provide the best service possible. I would like to thank you for raising the issue regarding the bathroom cleanliness. We will investigate and address it to prevent future occurrences. We hope to welcome you back in the future and provide you with even more enjoyable experience.Kind Regards.

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay, beautiful hotel and fantastic staff. Everyone from the servers to the cleaners saying hello. Easy check in and out which always helps. The restaurant on the 23rd floor was unbelievable and definitely worth a visit.
2024년 2월에 3박 숙박함
답변 제공: Katerina Woleska, Guest Relations 님, 2024년 3월 31일
Dear Samuel,On behalf of the entire team I would like to express our gratitude for your wonderful feedback. It brings us great joy to hear that you had a positive stay experience, that you were happy with our staff, and found the check-in and check-out processes to be seamless. Your compliments about Sukaiba are truly appreciated. We look forward to the opportunity to welcome you back in the future. Thank you once again.Warm Regards.

10/10 - 훌륭해요

Tak

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent services, value for money.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Rajbans

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room. Good bed.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Güven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Einfach tolles hotel super personal
2024년 2월에 2박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 2월 11일
Dear Guven,On behalf of the entire hotel team, I want to thank you for sharing your experience at AC Hotel Bella Sky. I'm delighted to read that you awarded us the highest score. I would also like to express gratitude for the kind words you've dedicated to our team. They mean a lot to us, as we are dedicated to providing warm and genuine hospitality to each and every one of our guests.We hope we can welcome you back soon.Kind regards

8/10 - 좋아요

Thomas

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Gitte

출장 여행
Fint hotel, men alt personale er engelsk talende, hvilket jeg finder meget mærkeligt på et dansk hotel. Og så kunne man ikke få Rom service, hvilket også er underligt på sådan et fint hotel.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Anne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 2월 11일
Dear Anne,It is always a great pleasure to see our efforts reflected in such a high and perfect score. We take pride in consistently delivering the most hospitable and warm service to our guests, and we couldn't be happier to read your review. Thank you for your time and for choosing to stay with us. We eagerly anticipate your return.Warm regards

8/10 - 좋아요

Dorthe

2024년 1월에 2박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 2월 11일
Dear Dorthe,On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at AC Hotel Bella Sky. We are pleased to hear that overall, you had a good time with us and we hope that you will consider our hotel on your next visit to Copenhagen. Please do not hesitate to contact us ahead if there is anything we can assist you with to make sure that everything will be perfect. Kind regards

6/10 - 괜찮아요

Helle

2024년 1월에 2박 숙박함
답변 제공: Katerina Woleska, Guest Relations 님, 2024년 2월 3일
Dear Helle,Thank you for sharing your feedback with us. We regret that your recent stay with us was not as positive as we would expect. If there are specific areas where we could have improved to make your stay more enjoyable, please feel free to contact us directly. We hope that we will have the chance to welcome you back and provide you with a much better experience. Kind Regards.

10/10 - 훌륭해요

Birgitte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Katerina Woleska, Guest Relations 님, 2024년 2월 3일
Dear Birgitte,Thank you for sharing your extremely positive feedback with us. We are happy that we have provided you with an exceptional service and we hope to have the opportunity to welcome you back again in the future. Kind Regards.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The towers are striking and artful, and the hotel is perfectly maintained, with excellent restaurants inside. It’s a block from the Metro, so you can get downtown in 10 minutes.
2023년 12월에 14박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear John,We are truly grateful for your positive feedback! Your recognition of the captivating architecture, the well-kept hotel, and the delightful gastronomic experience makes us both grateful and proud. The convenience of our proximity to the Metro and quick access to the city center is also a notable highlight, and we thank you for your time and opinion, which are always so important to us. We hope to have the pleasure of welcoming you again for another exceptional experience.

10/10 - 훌륭해요

Bent

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Bent,It is wonderful to read that we were able to meet your expectations and that you appreciated our efforts to make this experience memorable, at AC Hotel Bella Sky.On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. And we hope to deserve your choice again in the future.

10/10 - 훌륭해요

Hiba

2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Hiba,Thank you so much for your incredibly positive review! We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back for another fantastic experience in the future.Warm regards,

4/10 - 별로예요

Lars

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Meget langsom check-in. Slidt og dyrt hotel. Kedelig morgenmad.
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Lars,Thank you for taking the time to share your feedback with us. We sincerely apologize for the check-in experience and any inconvenience it may have caused. Your insights are crucial to our ongoing efforts to enhance our services.We regret to hear that our hotel fell short of your expectations. Our commitment is to provide a comfortable and pleasant stay, and we appreciate your feedback on areas where we can improve.Despite the challenges you faced, we hope to have the opportunity to welcome you back and provide a more positive experience in the future.Warm regards,

10/10 - 훌륭해요

Jakob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 27일
Dear Jakob,We truly appreciate your feedback, and we are delighted to understand that we were able to fulfill your highest expectations. We hope we can welcome you again, at AC Hotel Bella Sky, when your travels bring you back to Copenhagen.

10/10 - 훌륭해요

Helge

2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 27일
Dear Helge,On behalf of the entire hotel team, I want to express our gratitude for sharing your experience during your stay with us. We strive to provide warm and genuine hospitality, and we couldn't be happier to see that you had a perfect stay at Bella Sky.Warm Regards,

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 27일
Dear Jessica,Your extremely positive rating means a lot to us, and we hope that the level of service provided at AC Hotel Bella Sky will be a reason for you to choose us again in the future when you return to Copenhagen. Your feedback is highly valued, and if we can do anything to improve your experience, please don't hesitate to contact us. We want to make your next stay perfect.

10/10 - 훌륭해요

Peter S

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 27일
Dear Peter,On behalf of the entire hotel team, I extend our heartfelt gratitude for sharing your experience during your stay with us. Your feedback is sincerely valued, and it brings us great joy to learn that we met and exceeded your expectations. We look forward to the opportunity of welcoming you back to Copenhagen whenever your future travels may lead you here.

4/10 - 별로예요

Trine Weber

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Trine,Thank you for taking the time to share your feedback with us, which is instrumental in helping us enhance our services.If you find the time, we would be grateful if you could provide us with more details about your experiences. Your additional input will assist us in addressing specific areas for improvement.Once again, thank you for your valuable feedback, and we look forward to the opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skøn weekend i København
Smukt rummeligt værelse med fantastik byudsigt over København.
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Linda,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed the beautiful and spacious room, along with the fantastic view of Copenhagen. Thank you for sharing the pictures with us. It's our pleasure to provide memorable experiences, and we look forward to welcoming you back for more delightful stays.

2/10 - 너무 별로예요

Aleksandros

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The dirtiest bathroom ever see, old and not well maintained. Baby size pillows uncomfortable, with stain marks on it. Decent breakfast. Doesn’t deserve the money that they are asking.
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Aleksandros,Thank you so much for sharing your recent experience with us. Your feedback is truly valued, and we sincerely apologize for any inconvenience you may have encountered during your stay. Your satisfaction is of utmost importance to us, and we would be grateful for the opportunity to address your concerns directly. If possible, we kindly ask you to contact us at your earliest convenience. Your cooperation means a lot to us, and we want to express our gratitude in advance. Your insights will play a key role in helping us take the necessary actions to enhance and improve our services.We look forward to hearing from you soon.Warm Regards,

8/10 - 좋아요

Camilla

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Godt men mangler lidt rengøring.
Der lå de samme vatpinde og andet snacks på hotel gangen under hele døgnet og spejle/vinduer i badet mm var der tegninger på når det blev dugget når man var i bad (altså ikke rengjort). Fin morgenmad, og gode senge - flot udsigt.
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Camilla,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable, and we take it seriously. Rest assured, we are addressing these matters to ensure a more pleasant experience in the future.We sincerely appreciate your positive remarks on our breakfast, comfortable beds, and the scenic view. We hope these can be good reasons for you to choose us again when visiting Copenhagen. We look forward to the opportunity to welcome you back for an amazing stay.

10/10 - 훌륭해요

Hans-Heinrich

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Hans-Heinrich,Thank you sincerely for your perfect score and for taking the time to share your thoughts. We appreciate your valuable feedback, which aids us in enhancing our services. Your satisfaction is our top priority, and we are delighted to have met your expectations. We look forward to the pleasure of welcoming you back in the near future, at AC Hotel Bella Sky.

4/10 - 별로예요

HIROFUMI

2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Hirofumi,I wanted to express my sincere gratitude for the feedback you provided us.Your opinion is truly valuable to our team as it helps us to understand our guests' needs and expectations better. We take all comments seriously and use them to improve our services and amenities as much as possible in the future.Thank you again for your valuable feedback, and we look forward to welcoming you back in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
God service men mindre gode fysiske rammer
Værelset var ret koldt og vi blev vækket flere gangene løbet af natten af en høj hyletone - måske fra elevatoren dom var tæt på. Uanset hvad gav det en meget dårlig nattesøvn
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Guest,Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance department to ensure the necessary action will be taken. I hope you find the opportunity to visit us again in the future. Please be assured that we are working diligently to enhance our overall experience and provide a flawless stay for our guests.Sincerely,

10/10 - 훌륭해요

Danny

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Danny,We are delighted to read that you gave us a perfect score of 10. It is wonderful to see that we were able to meet your expectations and that you appreciated our efforts to make this a memorable stay.We hope we can welcome you back soon. And please do contact us ahead if there is anything we can do to assist your further.Kind Regards,

10/10 - 훌륭해요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Stefan,We recognize that your time is valuable, and we appreciate the feedback you have provided. We are pleased to hear that you had a great time with us and to better maintain our commitment to providing memorable stays for all guests, I have shared your review with the entire team. Warm regards,

2/10 - 너무 별로예요

naqi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Naqi,We wanted to express our sincere gratitude for the feedback you provided us. We greatly appreciate your time and effort in sharing your thoughts and experiences with us.Your opinion is truly valuable to our team, and please be assured that we are working diligently to enhance our overall experience and provide a flawless stay for our guests. Once again, we apologize for any shortcomings during your stay with us, and we look forward to the opportunity to serve you better in the future.Sincerely,

10/10 - 훌륭해요

Eric 님, Lima

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel in Copenhagen, right on the conference center and will connected to the airport and city center.
2023년 12월에 6박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Eric,Thank you very much for taking the time to share your positive experience with us! We are so happy to hear that you found our hotel convenient for your stay, right next to the conference center, and excellent connectivity to both the airport and city center. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Nette Nuno Baadh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Nette,We are pleased to hear that overall, you had a great time with us. And to better maintain our commitment to providing memorable stays for all guests, I have shared your review with the entire team. We work daily to continually improve the quality of the experience provided to our guests. Therefore, please don't hesitate to write us back if you have the time to provide some examples or suggestions on what we could have done differently. Your input is invaluable as we strive to go further in enhancing our services. We sincerely appreciate your feedback and look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Warm Regards,

10/10 - 훌륭해요

Julianne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 2월 11일
Dear Julianne,We are delighted that you gave us a perfect score of 10. On behalf of the entire hotel team, I want to thank you for sharing your experience with us and we look forward to welcoming you back soon for another brilliant stay.

10/10 - 훌륭해요

Louise sylvest

2023년 12월에 2박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 26일
Dear Louise,On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. I'm delighted to read that you gave us a perfect score of 10. And we hope that 2024 will bring you back to AC Hotel Bella Sky, for another great stay!

10/10 - 훌륭해요

Francis

2023년 12월에 4박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Francis,On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. It is a pleasure to see that you gave us such a high score. It is wonderful to read that we were able to meet your expectations and that you appreciated our efforts to make this experience memorable. We hope to welcome you back in 2024!

10/10 - 훌륭해요

Sayna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Sayna,It is wonderful to read that we were able to meet your expectations and that you appreciated our efforts to make this experience memorable. On behalf of the entire hotel team, I want to thank you for sharing your feedback while staying with us. We hope to have the opportunity to welcome you back soon. And please do not hesitate to contact us ahead if there is anything we can do to assist you and make your next stay even better.

10/10 - 훌륭해요

Lucas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Lucas,We are thrilled by your perfect score of 10. It's gratifying to know we met your expectations, and your recognition of our efforts to create a memorable experience is truly appreciated. On behalf of the entire hotel team, thank you for sharing your experience with us.

10/10 - 훌륭해요

Liva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Skøn nytårsaften
Skønt ophold igen. Vi har været der før og vi glædede os sådan til at se fyrværkeriet fra en høj etage. Det var en smuk nytårsaften. Dog havde vi selv taget sushi med, som vi nød på værelset
2023년 12월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Liva,What a great pleasure to know that you chose us again for your stay and to start the new year with a magnificent view of Copenhagen. We hope that 2024 can bring you back to AC Bella Sky. Our team will ensure that it will be a memorable experience once again.Kind Regards from all of us.

2/10 - 너무 별로예요

Per birger

2023년 12월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Per,Thank you for choosing AC Hotel Bella Sky and sharing your honest opinion. I've noted that your experience wasn't as positive as we aim for, and on behalf of the entire hotel team, please accept our sincere apologies. We use feedback to enhance our services, so if you have a moment to provide more details about your stay, it would be greatly appreciated. Your insights are invaluable in helping us prevent similar situations in the future and we can only thank you for your cooperation. I look forward to hearing from you soon and hope for the opportunity to welcome you back when your travels bring you to Copenhagen.

10/10 - 훌륭해요

Lene

2023년 12월에 1박 숙박함
답변 제공: Silvia Rosado, Guest Relations Manager 님, 2024년 1월 22일
Dear Lene,It's always encouraging to receive such positive feedback.Your score will be shared with the team as a way of celebrating the guest experiences we provide and as a fantastic motivational tool. Thank you for taking the time to give us your opinion and we look forward to welcoming you back soon for another brilliant stay. Warm Regards,