Dear Guest, Thank you for staying with us, we appreciate your feedback. I see that that you weren't completely satisfied with your stay. Meeting the needs of our guests is our top priorities., so I would highly appreciate if you could please inform us with more details about this? Thank you in advance and I hope to hear from you. Kind regards, Edyta

Dear Mina, Thank you for your pleasant review, we are sorry to hear that the reception staff weren't friendly, normally this is where we get our highest reviews. This will be addressed with the whole team. We are glad to hear that you enjoyed the hostel overall. Hope to see you with us back soon. Kind regards, Edyta

Dear guest, Thank you for your comments, We are very disappointed that we did not meet your expectations. We almost never have this kind of review. It is true that some of our bathrooms are bit small, but we try to give our customers the lowest possible prices for stays in the city centre of an expensive city like Copenhagen. In order to accomplish that we have to use all the available space in the most efficient way. That includes making small well-designed bathrooms. Just to add - the bathroom that you mentioned are quite common in Copenhagen, but we are aware that the travellers from other countries are not used to it and we apologize if you did not know about this in advance. We understand you would say that we are a bit expensive. However, compared to our near competitors, Copenhagen's standard and our central location we are reasonably priced. I hope you had a nice stay in Copenhagen despite this. Kind regards, Downtown team!