Verified review
4/10 Poor
Verified traveler
Aug 9, 2021
Disliked: Staff & service, amenities, property conditions & facilities
I recently spent much of the month of July traveling through Italy. Of the 8 hotels we stayed at, Hotel Pontechiesa was the only disappointment. Pros: Our room was clean and the hotel is within walking distance of downtown Cortina. Cons: 1) Breakfast seating is assigned. In our case, we were seated next to a family with two coughing children. Most of the tables in the dining area were empty yet we were forced to sit next to two children who were clearly ill. During a pandemic, this makes little sense. Why not seat us away from sick people or give us the option of eating outside? 2) A male staff member watches over the breakfast buffet like a hawk. In general, the atmosphere felt tense and micro-managed. 3) I certainly understand that hoteliers have suffered during the pandemic. I was surprised though at the lack of hospitality from many member of the staff. The warmth and kindness that I experienced on each of the other 7 hotels on my trip to Italy was unfortunately not present at Hotel Pontechiesa.
Stayed 3 nights in Jul 2021
