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"Staff were really helpful & friendly. Checking in went smoothly. The staff in the spa were also lovely. Room wasn't very clean, dirty hand prints on the shower doors, dirty walls in the toilet. But apart from that we did have a wonderful stay. Breakfast was plentiful & fresh. Would definitely come back again. "

"The breakfast was excellent and there was plenty of choice. Staff were friendly and helpful. Room was spotless and comfortable but it was far too warm. "

"Best sleep I’ve had in a while "

"Warm welcome from all the staff we encountered. Comfortable bed. Excellent continental breakfast (included)"

"Really good place to stay, exceeded my expectations, nice staff, really good sized room, good bathroom, no issues at all."

"The room was very comfortable and beautiful. The staff were very friendly and helped me when I forgot my items back in the room when I had already checked out."

"Our expectations were by far exceeded with this lovely hotel. All the staff that we came across was helpful, friendly and so efficient. We spent the afternoon on Saturday in the Nelson and enjoyed a delicious lunch. The receptionist was welcoming and warm and very helpful with queries and organising a little suprise in our room. The room was clean, well equipped and very nicely presented. The bed was bit on the hard side but this is probably down to personal preference more than anything else. We had a meal in the palm court which was so beautiful and felt very special with the pianist playing and singing. The pool and changing rooms could do with a bit of updating but it was clean and warm so would happily use again. On the whole this place is an absolute gem where you are made to feel special, would happily stay again. "

" Upgraded room was brilliant. Large and very clean "

"The rooms are nice, functional and have large snart TVs, tea and coffee and everything else you would expect, but the best thing about this hotel is its staff. They always give a warm welcome, are helpful and treat you like friends, especially Jules and Beth."