Costa de la Luz, Spain hotel rooms at the Pillow

"The photo on the website did not match our expectations. The room had a high, tiny window by the door, bringing little light and zero views. Parking option was not clear on the website either."

"The whole stay was horrible. Bad service, dirty rooms, unresponsive staff when asked for service. Overall sloppy and lethargic "

"We really enjoy our stay. We found a bottle of Canvas in our room at our arrival, great touch! Unfortunately another couple that travel with us were not so fortunate, they were disappointed."

"easy parking, near the beach"

"Nice clean room in very well located hotel. Very few electrical sockets in the room made things a bit awkward."

"I checked in at 2:30am because I was in town for the death of a dear family member. The late checkin was because the funeral home gathering was happening the day/night of my arrival. I requested a late checkout during checkin, which the overnight front desk clerk explained and granted to me in exchange for a small fee, which I agreed to pay. The overnight clerk did not charge me the small fee at checkin so I planned to pay it at checkout the next day. At 12:15pm the next day, I received a call in the room from the front desk. They asked if I was going to stay another night since it was past noon checkout time. I explained I was doing late checkout, as arranged with the overnight clerk at checkin. They asked if I’d paid the 12 euros for late checkout. I explained I hadn’t, that the overnight clerk did not charge me for it at checkin, and that I would pay it at late checkout at 2pm when I departed the hotel. I said this was all arranged earlier that morning at checkin. I received another call from the front desk 10 mins later, a different person. They repeated the same conversation as 10 mins before; I gave the same summary of my conversation with the overnight clerk that I had just conveyed and again said I would pay the late checkout charge when I left the hotel a little later at 2pm. This clerk insisted that I go down to reception to make this payment at that moment. I gathered my things and instead left the hotel definitively at that time because of the harassment."

"Excellent location and the staff is super professionals. "

"Fabulous hotel, room, breakfast, staff "

"Excellent service, location and breakfast. Staff very helpful"