์ฝ•์Šค ๋ฐ”์ž, ์น˜ํƒ€๊ณต ๊ตฌ์˜ ์ŠคํŒŒ๊ฐ€ ์žˆ๋Š” ๋ฆฌ์กฐํŠธ ๋ฐ ํ˜ธํ…”

  • ๊ณ„ํš์ด ๋ณ€๊ฒฝ๋˜์–ด๋„ ์•ˆ์‹ฌ

    ๋ฌด๋ฃŒ ์ทจ์†Œ๊ฐ€ ๊ฐ€๋Šฅํ•œ ํ˜ธํ…” ์˜ˆ์•ฝ
  • ๋‚˜๋ฅผ ์œ„ํ•œ ์—ฌํ–‰ ์„ ๋ฌผ

    ๋กœ๊ทธ์ธํ•˜๋ฉด ์ˆ˜์ฒœ ๊ฐœ ํ˜ธํ…” 10% ์ด์ƒ ํ• ์ธ
  • ๋งˆ์Œ์— ๋”ฑ ๋งž๋Š” ์˜ต์…˜

    ์•ฝ 100๋งŒ ๊ฐœ์˜ ์ „ ์„ธ๊ณ„ ์ˆ™๋ฐ• ์‹œ์„ค ๊ฒ€์ƒ‰ ๊ฐ€๋Šฅ

์ฝ•์Šค ๋ฐ”์ž์˜ ์ŠคํŒŒ๊ฐ€ ์žˆ๋Š” ๋ฆฌ์กฐํŠธ ๋ฐ ํ˜ธํ…” ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ํ™•์ธ

์ฝ•์Šค ๋ฐ”์ž ๊ทผ์ฒ˜ ์ธ๊ธฐ ๋งŽ์€ ์ŠคํŒŒ ํ˜ธํ…”

์‹œ ํŽ„ ๋น„์น˜ ๋ฆฌ์กฐํŠธ & ์ŠคํŒŒ ์ฝ•์Šค ๋ฐ”์ž๋ฅด

์‹œ ํŽ„ ๋น„์น˜ ๋ฆฌ์กฐํŠธ & ์ŠคํŒŒ ์ฝ•์Šค ๋ฐ”์ž๋ฅด
3.5์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Cox's Bazar
10์  ๋งŒ์  ์ค‘ 6.6์ , (์ด์šฉ ํ›„๊ธฐ 37๊ฐœ)
โ€œThe worst level of service. Light nobs were broken, bedroom TV was not working at all, hand shower of the restroom were broken. โ€
๋ฏธ๊ตญ
Tarikul
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ104,571
์ด ์š”๊ธˆ: โ‚ฉ132,283
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 27์ผ ~ 5์›” 28์ผ
์‹œ ํŽ„ ๋น„์น˜ ๋ฆฌ์กฐํŠธ & ์ŠคํŒŒ ์ฝ•์Šค ๋ฐ”์ž๋ฅด

ํ˜ธํ…” ๊ทธ๋žœ๋“œ ํผ์‹œํ”ฝ

ํ˜ธํ…” ๊ทธ๋žœ๋“œ ํผ์‹œํ”ฝ
4.5์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Cox's Bazar
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ53,112
์ด ์š”๊ธˆ: โ‚ฉ67,187
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 25์ผ ~ 5์›” 26์ผ
ํ˜ธํ…” ๊ทธ๋žœ๋“œ ํผ์‹œํ”ฝ

๋จธ๋ฉ”์ด๋“œ ๋น„์น˜ ๋ฆฌ์กฐํŠธ

๋จธ๋ฉ”์ด๋“œ ๋น„์น˜ ๋ฆฌ์กฐํŠธ
4.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Cox's Bazar
10์  ๋งŒ์  ์ค‘ 7.0์ , ์ข‹์•„์š”, (์ด์šฉ ํ›„๊ธฐ 9๊ฐœ)
โ€œI have written a personal mail to the General Manager explaining the issuesโ€
์•„๋ฉ”๋ฆฌ์นธ ์‚ฌ๋ชจ์•„
John Sudhir
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ255,872
์ด ์š”๊ธˆ: โ‚ฉ323,678
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
6์›” 9์ผ ~ 6์›” 10์ผ
๋จธ๋ฉ”์ด๋“œ ๋น„์น˜ ๋ฆฌ์กฐํŠธ

์‚ฌ์ด์˜ˆ๋จผ ๋น„์น˜ ๋ฆฌ์กฐํŠธ

์‚ฌ์ด์˜ˆ๋จผ ๋น„์น˜ ๋ฆฌ์กฐํŠธ
4.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Cox's Bazar
10์  ๋งŒ์  ์ค‘ 8.0์ , ๋งค์šฐ ์ข‹์•„์š”, (์ด์šฉ ํ›„๊ธฐ 51๊ฐœ)
โ€œBefore check-out, staff came to my room again and again and clear the room and lock the door of refrigerator. I felt that they forced me to go out early. I am very upset about their service. โ€
๋Œ€ํ•œ๋ฏผ๊ตญ
์ต๋ช…์˜ ์—ฌํ–‰๊ฐ
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ267,207
์ด ์š”๊ธˆ: โ‚ฉ307,288
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 27์ผ ~ 5์›” 28์ผ
์‚ฌ์ด์˜ˆ๋จผ ๋น„์น˜ ๋ฆฌ์กฐํŠธ

ํ˜ธํ…” ๋” ์ฝ•์Šค ํˆฌ๋ฐ์ด

ํ˜ธํ…” ๋” ์ฝ•์Šค ํˆฌ๋ฐ์ด
4.5์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Cox's Bazar
10์  ๋งŒ์  ์ค‘ 2.0์ , (์ด์šฉ ํ›„๊ธฐ 1๊ฐœ)
โ€œThe administration (and reception) was horrible. I paid for my stay when I booked through Hotels.com, but I was charged again when I checked in. I should have been more careful, but I paid. I noticed this double payment after returning home and contacted the hotel. Their response was slow, and they never admitted the fault and refused to refund. I have not received the refund yet, so I decided to write this. My colleague, who stayed for the same duration, made a reservation through...
์ผ๋ณธ
Yuki
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ61,540
์ด ์š”๊ธˆ: โ‚ฉ77,848
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 26์ผ ~ 5์›” 27์ผ
ํ˜ธํ…” ๋” ์ฝ•์Šค ํˆฌ๋ฐ์ด
ํ‘œ์‹œ๋œ ์š”๊ธˆ์€ ์ง€๋‚œ 24์‹œ๊ฐ„ ์ด๋‚ด ์„ฑ์ธ 2๋ช… 1๋ฐ• ๊ธฐ์ค€ ์ตœ์ €๊ฐ€์ž…๋‹ˆ๋‹ค. ์š”๊ธˆ๊ณผ ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋Š” ๋ณ€๊ฒฝ๋  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ถ”๊ฐ€ ์•ฝ๊ด€์ด ์ ์šฉ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ฝ•์Šค ๋ฐ”์ž์˜ ์ŠคํŒŒ ํ˜ธํ…”์—์„œ ๊ฐ€์žฅ ์ค‘์š”ํ•œ ํ•ญ๋ชฉ์„ ์„ ํƒํ•ด ์ฃผ์„ธ์š”.

์ฝ•์Šค ๋ฐ”์ž์˜ ์ˆ˜์˜์žฅ ์ด์šฉ ๊ฐ€๋Šฅ ์ŠคํŒŒ ํ˜ธํ…”

์ฝ•์Šค ๋ฐ”์ž์˜ ๋ฌด๋ฃŒ ์•„์นจ ์‹์‚ฌ ์ด์šฉ ๊ฐ€๋Šฅ ์ŠคํŒŒ ํ˜ธํ…”

ํ‘œ์‹œ๋œ ์š”๊ธˆ์€ ์ง€๋‚œ 24์‹œ๊ฐ„ ์ด๋‚ด ์„ฑ์ธ 2๋ช… 1๋ฐ• ๊ธฐ์ค€ ์ตœ์ €๊ฐ€์ž…๋‹ˆ๋‹ค. ์š”๊ธˆ๊ณผ ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋Š” ๋ณ€๊ฒฝ๋  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ถ”๊ฐ€ ์•ฝ๊ด€์ด ์ ์šฉ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

์ฝ•์Šค ๋ฐ”์ž์˜ ์ธ๊ธฐ ํ˜ธํ…” ์ด์šฉ ํ›„๊ธฐ

์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ(FAQ)

์ฝ•์Šค ๋ฐ”์ž์— ์žˆ๋Š” ์ŠคํŒŒ ํ˜ธํ…”์„ ์ฐพ๊ณ  ๊ณ„์‹œ๋‚˜์š”?
์ €ํฌ๊ฐ€ ์ถ”์ฒœํ•ด ๋“œ๋ฆฌ๋Š” ์ตœ๊ณ ์˜ ์ŠคํŒŒ ํ˜ธํ…”์—์„œ ์ง€์นœ ๋ชธ๊ณผ ๋งˆ์Œ์„ ๋‹ฌ๋ž˜ ๋ณด์„ธ์š”. ์ฝ•์Šค ๋ฐ”์ž์˜ ๋ฐ”๋‹ค ๊ฒฝ์น˜์—์„œ ์ธ์ƒ์ƒท์„ ๊ผญ ๋‚จ๊ฒจ๋ณด์„ธ์š”! ์ŠคํŒŒ๊ฐ€ ์žˆ๋Š” ํ˜ธํ…”์€ ๋ฐ˜๋ณต๋˜๋Š” ์ผ์ƒ์—์„œ ์ž ์‹œ ๋– ๋‚˜ ์ž‘์€ ์‚ฌ์น˜๋ฅผ ๋ˆ„๋ฆฌ๋ฉฐ ํœด์ผ์„ ์ฆ๊ธธ ์ˆ˜ ์žˆ๋Š” ์ตœ๊ณ ์˜ ์„ ๋ฌผ์ž…๋‹ˆ๋‹ค.
์ฝ•์Šค ๋ฐ”์ž์—์„œ ๊ฐ€์žฅ ์ข‹์€ ์ŠคํŒŒ ํ˜ธํ…”์€ ์–ด๋””์ธ๊ฐ€์š”?
๋จธ๋ฉ”์ด๋“œ ๋น„์น˜ ๋ฆฌ์กฐํŠธ ์ˆ™๋ฐ• ์‹œ์„ค์€ ์ „์šฉ ํ•ด๋ณ€, 24์‹œ๊ฐ„ ์šด์˜ ํ”ผํŠธ๋‹ˆ์Šค ์„ผํ„ฐ ๋ฐ ์•ผ์™ธ ์ˆ˜์˜์žฅ ๋“ฑ์„ ๊ฐ–์ถ”๊ณ  ์žˆ๋Š” ์ธ๊ธฐ ๋†’์€ ์ŠคํŒŒ ํ˜ธํ…”์ž…๋‹ˆ๋‹ค. ์‹œ์„ค ๋‚ด ์ŠคํŒŒ์—์„œ ํŽ˜์ด์…œ ํŠธ๋ฆฌํŠธ๋จผํŠธ, ๋ฐ”๋”” ์Šคํฌ๋Ÿฝ ๋˜๋Š” ๋ฐ”๋”” ํŠธ๋ฆฌํŠธ๋จผํŠธ ์„œ๋น„์Šค๋กœ ์ง€์นœ ๋ชธ๊ณผ ๋งˆ์Œ์˜ ํ”ผ๋กœ๋ฅผ ํ’€์–ด ๋ณด์„ธ์š”. ๊ฐ์‹ค ๋‚ด ๋งˆ์‚ฌ์ง€๋„ ์ด์šฉํ•˜์‹ค ์ˆ˜ ์žˆ์–ด์š”. ์ฝ•์Šค ๋ฐ”์ž์—์„œ ์ธ๊ธฐ ์žˆ๋Š” ๋‹ค๋ฅธ ์ŠคํŒŒ ํ˜ธํ…”๋กœ๋Š” ์‹œ ํŽ„ ๋น„์น˜ ๋ฆฌ์กฐํŠธ & ์ŠคํŒŒ ์ฝ•์Šค ๋ฐ”์ž๋ฅด ๋ฐ ํ˜ธํ…” ๋” ์ฝ•์Šค ํˆฌ๋ฐ์ด๋„ ์žˆ์–ด์š”.
์ฝ•์Šค ๋ฐ”์ž์—๋Š” ๋ช‡ ๊ฐœ์˜ ์ŠคํŒŒ ํ˜ธํ…”์ด ์žˆ๋‚˜์š”?
์ฝ•์Šค ๋ฐ”์ž์— ์žˆ๋Š” ์ต์Šคํ”ผ๋””์•„์˜ 148๊ฐœ ์ˆ™๋ฐ• ์‹œ์„ค ์ค‘์— 7๊ฐœ๋Š” ์ŠคํŒŒ ํ˜ธํ…”์ž…๋‹ˆ๋‹ค.
์ฝ•์Šค ๋ฐ”์ž์—์„œ ๋ณด๊ณ  ์ฆ๊ธธ ์ˆ˜ ์žˆ๋Š” ๊ฒƒ์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
์ฝ•์Šค ๋ฐ”์ž์—์„œ๋Š” ์ฝœ๋ผํ†จ๋ฆฌ ํ•ด๋ณ€, ์ˆ˜๊ฐ„๋‹ค ํ•ด๋ณ€, ์ด๋‚˜๋‹ˆ ๋น„์น˜ ๋“ฑ์— ๊ฐ€๋ณด์„ธ์š”. ์‹œ๊ฐ„์ด ๋‚จ์•„์„œ ๋‹ค๋ฅธ ๊ณณ๋„ ๋” ๊ฐ€๋ณด๊ณ  ์‹ถ์œผ์‹  ๊ฒฝ์šฐ ์ฝ•์Šค ๋ฐ”์ž ๋น„์น˜ ๋ฐ ๋ผ๋ณด๋‹ˆ ๋น„์น˜๋„ ๋ฐฉ๋ฌธํ•ด ๋ณด์‹œ๋ฉด ์ข‹์Šต๋‹ˆ๋‹ค.
์ฝ•์Šค ๋ฐ”์ž์˜ ์ŠคํŒŒ ํ˜ธํ…”์€ ์–ด๋–ค๊ฐ€์š”?
์ฝ•์Šค ๋ฐ”์ž์— ์žˆ๋Š” ์ŠคํŒŒ ํ˜ธํ…”์—๋Š” ์ˆ™๋ฐ• ์‹œ์„ค๊ณผ ํ•จ๊ป˜ ํŽ˜์ด์…œ ํŠธ๋ฆฌํŠธ๋จผํŠธ ๋ฐ ๋ฐ”๋”” ํŠธ๋ฆฌํŠธ๋จผํŠธ ๊ฐ™์€ ์„œ๋น„์Šค๋ฅผ ๊ฐ–์ถ˜ ์‹œ์„ค ๋‚ด ํ’€ ์„œ๋น„์Šค ์ŠคํŒŒ๊ฐ€ ๋งˆ๋ จ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ผ๋ถ€ ์ŠคํŒŒ ํ˜ธํ…”์—์„œ๋Š” ๊ฐ์‹ค ๋‚ด ํŠธ๋ฆฌํŠธ๋จผํŠธ๋„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. ์ŠคํŒŒ ํ˜ธํ…”์€ ํŽธ์•ˆํ•˜๊ฒŒ ํœด์‹์„ ์ทจํ•˜๋ฉฐ ํœด๊ฐ€๋ฅผ ๋ณด๋‚ด๊ณ  ์‹ถ์œผ์‹  ๋ถ„๋“ค์„ ์œ„ํ•œ ์™„๋ฒฝํ•œ ํœด์–‘์ง€์ž…๋‹ˆ๋‹ค.