야외 수영장, 08:00 ~ 19:00 오픈, 무료 카바나, 수영장 파라솔

더 익스플로리언 코수멜 - 올 인클루시브 여행 후기

4 out of 5
더 익스플로리언 코수멜 - 올 인클루시브
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 489개 이용 후기 중 301개" "
평점 8 - 좋아요. 489개 이용 후기 중 115개" "
평점 6 - 괜찮아요. 489개 이용 후기 중 42개" "
평점 4 - 별로예요. 489개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 489개 이용 후기 중 7개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Adrian

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Good food, great people. Fun activities every day.
2024년 5월에 7박 숙박함
답변 제공: Rosy Alba 님, 2024년 5월 20일
Thank you so much for your fedback,¡We are happy for being partof your wonderful experience with us!

10/10 - 훌륭해요

Paola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Una estancia tranquila, llena de aventura, excelente comida y servicio
2024년 5월에 4박 숙박함
답변 제공: Rosy Alba 님, 2024년 5월 20일
Muchas gracias por tus comentarios, ¡Estamos felices de ser parte de tu maravillosa experiencia con nosotros!

10/10 - 훌륭해요

Tatyana 님, Aurora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very relaxing. The entire staff was amazing and made us feel welcomed. We were able to get picked up by the dive boat at the dock. The food was good quality and the drinks were made to order with top shelf liquor. The excursions was a nice bonus to staying there. Can't wait to go back!
2024년 5월에 7박 숙박함
답변 제공: Rosy Alba 님, 2024년 5월 20일
Thank you so much for your fedback,¡We are happy for being partof your wonderful experience with us!

10/10 - 훌륭해요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and location were perfect! The most valuable asset from The Explorean is its personnel!
2024년 5월에 3박 숙박함
답변 제공: Rosy Alba 님, 2024년 5월 17일
Thank you so much for your fedback,¡We are happy for being partof your wonderful experience with us!

8/10 - 좋아요

David

연인과의 여행
The pools are missing a lot of tiles and could really use an update. The rest of the facility was great.
2024년 5월에 7박 숙박함
답변 제공: Walter Cordova 님, 2024년 5월 13일
Thank you for your feedback, David. We appreciate your comments regarding the pools and will take them into consideration for future improvements. We're glad to hear that you enjoyed the rest of your stay at The Explorean Cozumel.

10/10 - 훌륭해요

Cynthia 님, Longmont

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My friend & I had a wonderful stay at the Explorean. The jungle setting was beautiful & relaxing. All of the staff were outstanding. They were so welcoming & made our whole visit special. I was especially impressed with the activity team, Jassiel, Nestor, Julio, Armando, Edgar, Vega (along with Epi & Luis on the boats). They made every effort to see that we had a lot of fun. They got to know us & also shared stories of their own lives. We were there for 14 days & asked for a repeat of our favorite excursion, El Ceilo & they scheduled it 2 more times with visits to different parts of the reef. Breakfast & lunch were very nice at Explorean's restaurant, Lool Kan. We enjoyed dinner there, but would have liked more menu choices. It was great that meals & facilities at the Fiesta Americana were also included. The Asian restaurant had amazing food & excellent service. Our favorite place for breakfast was the beach club buffet. The hostess there, Alejandra, knew our name by the 2nd visit & where we liked to sit. My favorite were the delicious tacos Virginia made me every morning. Our favorite lunch spot was at La Cevicheria with savory seafood & an amazing view of the shimmering ocean. One night was special with a buffet dinner on the beach followed by a fire show. Most of the FA night shows were good, but the amplified music would have been much better at half volume. The room was simple, very clean, with ample big towels, comfortable bed & pillows & mini bar stocked daily.
2024년 4월에 14박 숙박함
답변 제공: Walter Cordova 님, 2024년 5월 13일
Thank you for sharing your detailed review of your stay at The Explorean Cozumel. It sounds like you had a fantastic time enjoying the beautiful jungle setting, exceptional staff, and various dining options. We're glad to hear that the activity team went above and beyond to ensure you had a memorable experience. Your feedback on the menu choices and evening entertainment is noted. We hope to welcome you back for another wonderful stay!

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The VIP access had 2 rooms, 2 baths and very spacious. The bed was very comfortable. The view was excellent! Well worth the upgrade. The pools (all pools) should be fixed, tiles falling off, and large sections with holes making the facility appear run down.
2024년 4월에 7박 숙박함
답변 제공: Walter Cordova 님, 2024년 5월 3일
Hi Diane, thank you for sharing your experience at The Explorean Cozumel. It's great to hear that the VIP access room was spacious and comfortable with an excellent view. We appreciate your feedback about the pools, and we will address the issues promptly. We hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Angelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They definitely need to upgrade the pools. Also bars dont open until 11 am. Needs to start at 9 am. Who doesnt want a mimosa with breakfast? The rooms also need a coffee pot. They deliver coffee at 7 am. We wake up at 5 am. No coffee until 6:30. It was peaceful and I enjoyed it. I would go again. They just need to make some minor changes. Except the pools. That is a major renovation. Tiles are falling off everywhere. The excursion staff was amazing. Julio is the best!
2024년 4월에 6박 숙박함
답변 제공: Walter Cordova 님, 2024년 5월 3일
Thank you for sharing your experience at The Explorean Cozumel. We appreciate your feedback regarding the pools, bars, and room amenities. We will pass your comments along to the management team to consider for improvements. We are glad to hear that you found the hotel peaceful and enjoyable. We hope to welcome you back soon to experience any changes made based on your feedback. Shoutout to Julio from the excursion staff!

6/10 - 괜찮아요

Melanda

2024년 4월에 4박 숙박함
답변 제공: Rosy Alba 님, 2024년 4월 20일
Thank you for staying with us.

8/10 - 좋아요

martin

2024년 4월에 4박 숙박함
답변 제공: Walter Cordova 님, 2024년 5월 3일
Thank you, your comments are truly important to us.

8/10 - 좋아요

YOLANDA SANCHEZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La propiedad es muy bonita lamentablemente la alberca está en pésimas condiciones, los mosaicos de la misma están rotos y esto lo hace peligroso ocasionando cortes en pies… Muchos problemas con el aire acondicionado se apagaba y no prendía aunque lo arreglaban volvía a fallar, esto sucedió 3 días seguidos. Ojo no tienen médico en las instalaciones su servicio médico solo está disponible según dijeron de 9 a 5 pm Tuvimos un accidente como a las 7 pm y tuvieron que llamar a seguridad del hotel vecino quien llegó media hora después nos ayudó pero no tienen permitido administrar nada de medicamentos. Lo que vale la pena del hotel son sus excursiones que son súper lindas y el personal o guías súper atentos y con experiencia El personal como meseros, camareras muy atentos y serviciales.
2024년 4월에 4박 숙박함
답변 제공: Rosy Alba 님, 2024년 4월 20일
Gracias por compartir tu experiencia en The Explorean Cozumel. Lamentamos los problemas que encontraste con la alberca y el aire acondicionado. Es positivo saber que el personal fue atento y servicial. Agradecemos tus comentarios y los tendremos en cuenta para mejorar nuestros servicios. ¡Esperamos verte de nuevo pronto!

10/10 - 훌륭해요

emily dupuy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is superb, rooms are comfortable and quiet, waterfront is incredible.
2024년 3월에 3박 숙박함
답변 제공: Rosy Alba 님, 2024년 4월 4일
Thank you very much for sharing your comments, it is nice to know that your stay was pleasant. We hope to welcome you again very soon

4/10 - 별로예요

Brianna

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
What’s the bottom line? Would we stay here again? No. Would we stay at the Fiesta Americana? No. I wouldn’t recommend staying at this resort. If you are like us and try to see the good in things (and disregard the negative reviews others have mentioned) and still are interested in booking, please be mindful of our remember to bring water shoes, bug spray, anti-diarrheal, and walking shoes. Also, don’t forget that the beach access is probably closed- even if they tell you it will be open by the time you arrive. There is no other public beach access nearby and the beach clubs that are close, you have to pay to enter and use their facilities.
2024년 3월에 10박 숙박함
답변 제공: Rosy Alba 님, 2024년 3월 27일
Thank you for taking time to rate us.We always welcome feedback from our guests to help us maintain and improve our product and services.We look forward to your visit again.

10/10 - 훌륭해요

Kathleen Troline

단체 여행
Casual, friendly, happy, nice rooms-very clean.
2024년 3월에 7박 숙박함
답변 제공: Rosy Alba 님, 2024년 3월 27일
We appreciate your visit to our hotel and for giving us your comments about your experience.We hope to have you back soon in this your home.

10/10 - 훌륭해요

Peter

2024년 3월에 7박 숙박함
답변 제공: Rosy Alba 님, 2024년 4월 15일
thanks for your visit, We hope to have the opportunity to welcome you again in the near future.

4/10 - 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Rosy Alba 님, 2024년 3월 27일
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us.

4/10 - 별로예요

Daniela

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Rosy Alba 님, 2024년 3월 4일
Hi Daniela:Thank you for taking the time to rate our services, which is very important to us as it allows us to improve every day,We hope to see you again in this your home in Cozumel.

8/10 - 좋아요

John Jesse 님, Chippewa Falls

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great experience
2024년 2월에 5박 숙박함
답변 제공: Rosy Alba 님, 2024년 2월 26일
Thanks for staying here! Your opinion is very important for us.

10/10 - 훌륭해요

samuel joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Rosy Alba 님, 2024년 2월 26일
Thanks for staying here! Your opinion is very important for us.

4/10 - 별로예요

Chad

단체 여행, 연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are disabled no accommodations will be made for you. Who put a handicap person on the 2nd floor? No all exclusive, meals are limites for dining, drinks are also limited hours. Was suppose to be no kids at resort that is why we booked here. Kids in the adult pool areas daily. For our main dinner, the men got their drinks while the ladies waited another 1/2 hour, never go plates for our appetizers, cleared table conpletely before we go dessert and never brought out plates or forks to eat cake with. Housekeeping is a hit or miss. Fridge was never restocked. The bar by the beach hasnt been open in 2 years, yet they claim to have one. Avoid this place!!!!!!!
2024년 2월에 7박 숙박함
답변 제공: Rosy Alba 님, 2024년 2월 23일
We appreciate the time you took to complete our service survey and share your comments. I regret not having met your expectations during your stay. I assure you that there is nothing more important to us than the comfort and satisfaction of each person who gives us the honor of being our guest.

6/10 - 괜찮아요

patricia

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Rosy Alba 님, 2024년 2월 23일
Thank you for the time it took to complete the service survey. We look forward to your visit again. Regards

6/10 - 괜찮아요

Chandra

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Pool was in disrepair. Had to asks for “perks” multiple times and still ended up paying for some of it. Excursions were so-so. Staff was excellent.
2024년 2월에 7박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 - 훌륭해요

Omar Perales

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los alrededores están hermosos y los tours inmejorables
2024년 2월에 5박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Gracias por tomarse el tiempo de calificar nuestros servicios y compartir sus comentarios, lo cual para nosotros es muy importante ya que nos permite mejorar todos los días.

10/10 - 훌륭해요

Cornell 님, Oak Creek

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great vacation at the Explorean. The staff was super friendly & attentive. The food was excellent. The location is quiet and restful.
2024년 2월에 5박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 - 훌륭해요

Caitlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was amazing. The staff was friendly and attentive. The rooms were very nice and clean, everyday service was so nice. The grounds were beautiful and they kept it very clean. The staff, Julio, who helped us get on a tour of El Cielo, when there was a mix up and the winds cancelled alot of our planned excursions. Eric who checked us in was so nice and fixed a room mix up
2024년 2월에 5박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 - 훌륭해요

Kathryn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the Explorean. The rooms are spacious and updated, the grounds are well kept. I loved seeing iguanas! The restaurant is fabulous and the servers and bartenders were all so friendly. So were the guys who took us on excursions. It was also wonderful to have access to Fiesta. We were able to go over there for nightly shows and have more choices for restaurants. We loved the breakfast baskets outside the door every day and drinking hot coffee on our balcony! The ONLY thing that wasn’t perfect (but we used every day anyway!) was the pool. While beautiful, once you get in the pool you’ll notice missing and loose tiles posing safety hazards. We could have gone to Fiesta’s pool, but we loved the quiet tranquility and beauty of the Explorean’s. We went for a girls trip and loved it. Already planning a trip back with my husband!
2024년 1월에 6박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 - 훌륭해요

Melissa Danielle

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Some stuff could use some help, tile around the pool and whatnot, but everything else is so amazing, the tile isn’t even worth considering.
2024년 1월에 6박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

6/10 - 괜찮아요

Michelle 님, Hays

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Love this property but the pool and hot tub need a lot of work. The small tiles are falling off creating unsafe conditions.
2024년 1월에 5박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 - 훌륭해요

Christopher Brad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Explorean Cozumel gave us the best vacation. The property is absolutely gorgeous. The jungle setting is quiet and relaxing. The grounds are kept pristine. The staff at the Explorean is truly what made our experience here so fabulous. Everyone was so friendly and helpful and really seemed to care about us having a nice vacation. I loved the restaurant Lo'Kaan. Gabriel, Angel, Rony, and Manuel were staff that really stood out with excellent service. They had a rotating menu and you could always find something you liked. I cannot remember when we have felt this happy about service. The daily excursions included with our stay were wonderful. Our favorite was the buggy ride day with Julio and Vega. They were very helpful and patient. Another pro about staying at The Explorean is the included use of the facilities at the Fiesta Americana resort. We enjoyed their restaurants two nights, as well as their nightly entertainment of traditional Mexican dancers, Karaoke, and casino night. It was nice having a bustling place to people watch and then have The quietness of The Explorean to retreat. I cannot wait to return to Cozumel and The Explorean.
2024년 1월에 4박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 - 훌륭해요

RAFAEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This was a wonderful vacation. It’s very quiet but close enough to the fiesta Americana (2 minute walk) if you want more lively. The pool does need attention and there is only 1 restaurant at the Explorean. I think they want you to utilize the other resort… pool and restaurants. The bonus is they include excursions everyday which are wonderful! Oh my, I forgot to talk about the service which is exceptional!
2024년 1월에 4박 숙박함
답변 제공: walter cordova 님, 2024년 1월 30일
Thank you for taking the time to provide feedback. We are glad to hear that you enjoyed your stay and that we met your expectations.

8/10 - 좋아요

kyle

연인과의 여행
좋아요: 청결 상태
Nice property. I recommend locking up medications because mine was taken.
2024년 1월에 3박 숙박함
답변 제공: walter cordova 님, 2024년 1월 29일
Thank you for taking the time to rate our services, which is very important to us as it allows us to do better every day,We hope to see you again in this your home in Cozumel.

10/10 - 훌륭해요

Carson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved that the Explorean had a boutique feel and was a quite escape in the jungle while still having easy access to amenities and restaurants at the larger hotel. Our concierge Leo went out of his way to make our stay a pleasant one and we loved the personal feel Nestor gave to our tours.
2024년 1월에 7박 숙박함
답변 제공: walter cordova 님, 2024년 1월 26일
Thank you for taking the time to leave us a review. We are glad to know you had such a great experience in paradise, mostly that you found our place very comfortable, the activities fun and our staff very helpful. It is always very rewarding knowing that all our guests were very happy during their vacations.Hope to have you back very soon and thanks again for leaving your comments.

8/10 - 좋아요

Shelby Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 5박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

10/10 - 훌륭해요

Roel 님, Saint Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: walter cordova 님, 2024년 1월 23일
Hi Roel, Thanks for your feedback,we hope that you come back for creating more special moments

10/10 - 훌륭해요

Kiesha Louise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the excursions and guides! Property is great and the staff couldn’t possibly be more friendly. Only downsides were pools need some TLC (but they do have workers fixing tiles/grout daily) and don’t waste your money at the over priced gift shop - go into town.
2024년 1월에 5박 숙박함
답변 제공: walter cordova 님, 2024년 1월 23일
Hi Kiesha: Thanks for your feedback,we hope that you come back for creating more special moments

8/10 - 좋아요

patricia 님, YANTIS

2024년 1월에 4박 숙박함
답변 제공: walter cordova 님, 2024년 2월 20일
Thank you for taking the time to rate our services and share your comments, which is very important to us as it allows us to improve every day.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel sin Playa
El Hotel NO tiene playa, y solo ofrecen una actividad cada día. La piscina esta en mal estado. El agua de la regadera en la habitación se sale. El servicio del restaurante es muy lento, solo tienen un restaurante y pocas opciones de comida, ya que los otros que ofrecen pertenecen a otro hotel de menor categoría.
2023년 12월에 3박 숙박함
답변 제공: walter cordova 님, 2024년 1월 15일
Hemos leído sus comentarios los cuales hemos compartido con los líderes de nuestros equipos, con la finalidad de mejorar la calidad de nuestros servicios de inmediato,Esperamos verles de nuevo en esta su casa en Cozumel,

6/10 - 괜찮아요

Carlos Israel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Tranquila y limpia, faltan mas variedades en los alimentos y bebidas, cucarachas en las habitaciones.
2024년 1월에 3박 숙박함
답변 제공: walter cordova 님, 2024년 1월 15일
Hi Carlos Israel: Muchas gracias por sus comentarios, son realmente importantes para nosotros. trabajaremos en los detalles. saludos,

2/10 - 너무 별로예요

Viridiana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: walter cordova 님, 2024년 1월 15일
Gracias por tomarse el tiempo de calificar nuestros servicios, lo cual para nosotros es muy importante ya que nos permite mejor todos los días, Esperamos verles de nuevo en esta su casa en Cozumel

6/10 - 괜찮아요

Ornella 님, Sacramento

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
The food was not excellent, we wanted to book for the restaurants for dinner and there was never availability, the buffet was not delicious. They need more interest in the guests.
2023년 12월에 3박 숙박함
답변 제공: walter cordova 님, 2024년 1월 15일
Thank you for taking the time to rate our services, which for us is very important as it allows us to do better every day,We hope to see you again in this your home in Cozumel.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: walter cordova 님, 2024년 1월 15일
Robert: Thank you for taking the time to rate our services, which for us is very important as it allows us to do better every day,We hope to see you again in this your home in Cozumel.

6/10 - 괜찮아요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Food was not good. It was like dining on a cheap cruise. I understand I might be bias, but if you know good food, this wasn’t it. If you have a basic palette you will love it. Half of staff was very attentive. Still a good experience but I would not do an all inclusive again.
2023년 11월에 5박 숙박함
답변 제공: walter cordova 님, 2023년 12월 5일
We appreciate you rating our service, which is very important to us. We hope to see you soon back to this home.regards

4/10 - 별로예요

Alberto de la

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First, You enter through the staff alley of the hotel next door. Cheap consteuction materials in a 400 usd per night room. Stay away from this ugly place!
2023년 11월에 2박 숙박함
답변 제공: walter cordova 님, 2023년 12월 2일
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay with us.We take all feedback seriously and appreciate your comments. Our main goal is to always give the best service to all of our guests, your notes help us to improve in all our areas.Regards The Explorean Cozumel

8/10 - 좋아요

Julieta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
El hotel está genial, servicios y alimentos… sin embargo, la promesa de venta no es correcta, el hotel ya no tiene que playa y los dos restaurantes que aparecen anunciados los instalaron en las áreas comunes del Fiesta Americana, lo que no hace muy agradable comer ahí.
답변 제공: walter cordova 님, 2023년 11월 17일
Hola Julieta, Muchas gracias por sus comentarios, son realmente importantes para nosotros, Le informamos nuestro corporativo esta trabajando diligentemente para volver a las operaciones normales lo antes posible. Esperamos tener la oportunidad de ser nuevamente sus anfitriones y recuperar su confianza en futuro próximo.

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Beach club is closed at Fiesta Americana, and pool needs repair at Explorean. However, what made it excellent are the people that works at Explorean. They are amazing, kind, super attentive, and gracious! The included activities were an added bonus! We would gladly stay again!
2023년 10월에 7박 숙박함
답변 제공: walter cordova 님, 2023년 11월 8일
Hi, Dennis Thanks for your feedback,we hope that you come back for creating more special moments. We are working very hard for our beach club re-opening.We hope to have the opportunity to be your hosts again.

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: walter cordova 님, 2023년 11월 24일
Hi Ivan, Thank you for your visit, Kind Regards, and remaining at your service

10/10 - 훌륭해요

Lizbeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: The Explorean Cozumel 님, 2023년 10월 16일
Estimada Lizbeth, muchas gracias por tu retroalimentación, esperamos tenerte pronto en casa.

10/10 - 훌륭해요

Xiaoyi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 9월에 4박 숙박함
답변 제공: Walter Cordova 님, 2023년 9월 6일
Hi Xiaoyi: Thanks for your feedback,we hope that you come back for creating more special moments

10/10 - 훌륭해요

Jesus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like more air conditioning in buffet area. Loved the basket with coffee and bread each morning. Awesome gesture. Only complaint - my husband and I prefer the liquid creamer vs. the powdered one. Therefore, we rarely drank the coffee. Also, would be nice to have two Milky Ways in refrigerator - one for spouse and one for me. Could put two cappuccinis instead. There were a lot of bees in big pool. Resort guests need to discard their drinks. Entertainment was outstanding.
2023년 8월에 7박 숙박함
답변 제공: Walter Cordova 님, 2023년 8월 16일
Hi Jesus , Thank you for sharing your comments, which contribute greatly to continue improving our service, we will strengthen our standards to exceed your expectations and our quality of service. We hope to welcome you again.

10/10 - 훌륭해요

RODOLFO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Armando our guide for snorkeling Was very helpful and informative.
2023년 7월에 4박 숙박함
답변 제공: Walter Cordova 님, 2023년 8월 4일
Estimado Rodolfo: We appreciate your visit, we are glad that your stay was wonderful, we will continue working to provide you with the service you deserve.