Cultural Pavilion of the Republic Tours

Well...3rd time at the Krystal and everything was wonderful as usual! (We arrived during a hurricane and the staff, even though working with a skeleton crew, were very professional and kind)...The restaurants all had wonderful food and the service was exceptional! Some staff members who made my vacation even more special...Leombardo (waiter extraordinaire), Hilda (housekeeper), Yolanda (waitress), Luis (front desk), Luis (bellman), Hector (waiter), Eduardo (bellman), Rosalba (hostess), Robert (concierge) and of course my favorite Concierge...Gabriel!!!! Thank all of you for another fabulous vacation!!!!

This property is old and not maintained well. The hallways leading to the bedrooms feel like a dirty cheap motel. The bathroom fixtures are old and rusty. The flooring in the rooms is chipped and feels gross. Our bathroom water was shot off without notice. Only after calling I realized it was for maintenance and was going to be off for two hours. Our child was woken up from his nap by loud noise of grinding that was happening literally outside of our room. We were also not happy with how they relayed information about the resort at the beginning. They just handed us a map of the resort and two papers with the list of restaurants at all PB resorts. We had to cross-reference the two to realize which restaurants were in which building. We also had to decipher breakfast/lunch/dinner options based on the open and close times listed for each restaurant. We got there in the afternoon and were so tired to try to figure out what's where, so we ordered room service food with ranged from bad to okay. Overall, nice staff, good food at the restaurants, but huge lack of communication and being inconsiderate (loud noises near rooms), as well as generally poor shape of the rooms and the hallways.

A very pleasant and memorable stay. Highly recommend Peninsula Restaurant on site. In daytime the swimming pool area can be loud due to loud music play. At night is very quiet and serene. Will go back!