Find Family Hotels in Cumming, GA

"We asked for our rooms to be made up daily and that turned out to be an ongoing problem. We had to go to the front desk for wash cloths and towels each evening of our stay. We had the unfortunate experience of having cockroaches in our room and subsequently in our luggage. There was was problems with hot water two out of three mornings with absolutely no hot water on the last day. They were remodeling so there was a little debris and messiness associated with that. We were offered a breakfast compensation, but were unable to try that out. So nothing to say for dining except that the lounge was real nice."

"Friendly staff, nice bar."

"I Normally Don’t Leave Reviews, But I Feel Like This Experience Needs To Be Addressed. From The Beginning, This Stay Was Extremely Disappointing & Unprofessional. The First Room We Were Given Was Infested With Ants. Within Only About An Hour Of Being In The Room, Staff Told Us We Needed To Hurry & Eat Our Food And Throw Our Trash Away Somewhere Else As If We Caused The Problem. We Were Also Told The Ants Were “Just Nature,” Instead Of The Issue Being Properly Addressed. The Room Also Had Old Debris Left On The Floor Along With An Old Stocking Cap From Previous Guests, Which Clearly Showed The Room Had Not Been Properly Cleaned. Although Staff Did Move Us To Another Room, That Room Was Not Much Better. There Was Blood On The Sheets, Old Bobbi Pins Left On The Floor, More Debris, And The Toilet Did Not Work Properly. At That Point, It Was Very Clear That Cleanliness And Room Inspection Standards Were Severely Lacking. I Am Still Waiting To Hear Back Regarding My Refund. I Have Called And Emailed Multiple Times With Little To No Response From The Property, Which Has Made This Entire Situation Even More Frustrating. Cleanliness, Functioning Rooms, And Basic Customer Service Should Be The Bare Minimum At Any Hotel. This Entire Experience Was Unsanitary, Frustrating, And Inconvenient"

"Dark room, beaten up carpet and bathroom "

"Great Breakfast available.. Staff was pleasant. Room was clean and comfortable. "

"Clean room with the exception of carpet. Bottom of feet were black from walking on carpet. Carpet needs deep cleaning."

"The property was spacious and clean. The staff very friendly. Will definitely stay again! "

"Needs a renovation. My room toilet did not work properly."

"We had to change rooms 3 times because it wasn’t clean bugs crawling in the beds on the curtains the carpet was filthy with stains as well as the chairs also the sofa and they had no maid service they were under staff I will not recommend this hotel to anyone just horrible 👎"