Cynghordy Vacation Rentals

"It is very rare that I leave reviews for hotels, but after my experience at the Black Lion Hotel in Lampeter I felt I had to. I stayed for four nights from 16th February and returned the following week for another four nights. During both visits, I had no issues at all. On one occasion I came down for breakfast at 7:30am instead of 8:00am. The manager/chef made it clear breakfast would not be served until 8:00am which I fully accepted and simply waited without complaint. I then returned again on 22nd April for one night on arrival I was confronted by the same individual who immediately spoke to me in an aggressive and confrontational manner bringing up the previous breakfast situation and accusing me of being rude which is completely untrue. When I calmly tried to explain he became more hostile, telling me “you’re not my mate” and threatening to report me to Hotels.com and have me blacklisted. This was said in an intimidating and completely unprofessional way. This happened in front of others, including my colleague, which made it even more embarrassing and uncomfortable. Being spoken to like that without justification was completely unacceptable. It left me feeling uneasy for the rest of my stay which is not something I have ever experienced in over 25 years of staying in hotels. The behaviour I encountered was far below any reasonable standard of customer service, and I would expect much better from any hotel."

"Fantastic food and beautiful rooms. "

"The one night we had was very nice. They were very welcoming and very good host. The room was very clean and had everything you needed and fresh milk was given to us. The location was great just near the river and a short walk from the town. The breakfast was great, you put your order in the night before and it was cooked fresh for the time you arranged. I would definitely recommend it and will definitely be going back there. With there being parking on site a bonus,as you don't have to walk from a car park to the b & b with your luggage."

"Clean rooms, close to everything"

"Really nice place"

"Great breakfast. Easy parking. Staff very friendly and helpful. "

"All of us loved the property and location, which is surrounded by green hills. Great morning break fast with Crossants, Muffin etc. We had a great time. Always good to be away from very busy area. Scope to improvements: Better child bed, more coffee/tea/sugar probably with milk small packet in the inside room. "

"Great traditional hotel with great facilities and good walks for dog"

"Place is okay but rooms looks really small. Doesn’t feel like hotel. More towards hostel"