Find Luxury Hotels in Death Valley, CA

"The reception desk staff exhibited unfriendly behavior and displayed irritated expressions. The breakfast menu was severely restricted. The lobby emanated an unpleasant odor reminiscent of sewage. After lodging a complaint with the front desk, they confirmed that the foul smell originated from their sewer system, which was a well-documented issue for the establishment. The parking area lacked a sense of security due to its proximity to the street."

"Nice staffs and cleaned rooms."

"The lodging cottages were fantastic. However the management of the overall facility was seriously lacking continuity. At checking in we were informed of all eating facilities on site but not told that reservations were required to the restaurant and the main family friendly dining area (the Buffet ) was not open. When we inquired at the front desk about the buffet they had no idea that it was closed so also have to wonder if they knew that a reservation was required for the main restaurant. So showing up at 5:30 to eat and the buffet is closed and they had no more reservations available at the restaurant (you could come back at 7:30 and see if anything might be available-no wait list etc. just first come first serve) it made the eating choices quite slim. It actually overwhelmed the last eating place on premises to the point that the food and service were compromised. Not really any other choice but to tough it out -accept it-and make it work. We Just expected more from this top notch rated facility. The staff was courteous and professional just not informed about what was going on. They were overwhelmed and did the best they could. "

"Clean large room"

"Check in stunk, “literally “. You have to walk through the casino to get to the guest check in. If that wasn’t bad enough, they required my wife’s id in order to complete check in. The staff person checking me in had no idea why that was required and said for safety. I was going to leave but my cancellation could not be processed until the next day due to a manager not being on site. I recommend that they provide directions for the hotel guest check in by a path other than through the casino. Also educate staff on the reason for policies so they don’t have to don’t have to adlib bs responses. "

"The staff was very friendly and helpful, but the property was in extreme disrepair. I was afraid some crumbling plaster over our bed was going to fall on me during the night. There were few outlets. The concrete on the walkway to the room was crumbling and dangerous. I don’t know how this properly could pass an inspection. There were few amenities. On the plus side the air conditioning worked well."