Executive Double Room, 1 Double Bed | In-room safe, individually decorated, individually furnished, desk
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Reviews of Hotel City Star

3 out of 5
Hotel City Star
8718 D.B. Gupta Road Paharganj, New Delhi, Delhi N.C.R

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 1000 reviews" "
Rating 8 - Good. 396 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Coin

Liked: Amenities
Good
Stayed 4 nights in Apr 2024

4/10 Poor

Neehar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was definitely not worth the price I paid, it probably rates more as a 1 or 2 star hotel at best. You wouldn’t wanna pay more than $5-10 a night for this hotel. The photos are highly deceptive and are misrepresentative of the actual condition. I initially received a room that smelled like cigarettes and the AC wasn’t working so they promptly switched me to a different one. Unfortunately within an hour the AC stopped working and the room was filled with the smell of cigarettes again. They took some time to switch me to a different room in which the AC finally worked. The staff were very kind and accommodating at the time, however not very efficient as it took almost an hour to get a new room. In seeing the 3 different rooms however, I noticed all of them had very old amenities, some chipped/broken. There were stains on the floor and furniture. The linens smelled like bleach and a low quality detergent. Apart from the staff on my first day, the rest of the staff seemed rude and very inefficient. I asked for a bottle of water on my second day and they didn’t send it until I reminded them an hour later. On the final day they called and rudely asked me to checkout merely 5 min after the checkout time of 12PM. Then at checkout they charged me for the bottles of water (which I was entitled for free bottles per my Platinum/VIP access thru Expedia). I would not recommend it to anyone. You would much rather spend a bit more in a better hotel in a better area of the city.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arijit, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean property but can use some work with its washrooms too small. Very noisy can use some kind of sound proofing for rooms. Staff is very helpful and well spoken over all good experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Josue

Liked: Cleanliness, property conditions & facilities
Will definitely stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good about this property. Everything, from the room to the complementary breakfast was just perfect. The staff was also attentive and kind. The only regret that I have that I didn’t Hotel City Star much sooner.
Stayed 2 nights in Apr 2024

4/10 Poor

john

Disliked: Cleanliness, property conditions & facilities
The shower (adjacent to the bedroom) was broken and dripped al
Stayed 2 nights in Mar 2024

10/10 Excellent

Utkarsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Syed Moiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here
Stayed 1 night in Apr 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and mgmt were very pleasant. I’m not the fussy type; Hotel Star City met my needs.
Stayed 10 nights in Mar 2024

8/10 Good

Arian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived at the hotel around midnight and the area looked a little sketchy. The checked in process was ok, because i prepaid online. I was asked to fill out information in a book that seemed odd. I loved the hotel architecture and rooftop breakfast area. The staff was nice, especially the host during breakfast. The room was average.I was given a room that had a smoke smell and was told a non smoking room was not available. The bathroom could use an update and the hotel could use a refresher as well. Overall, the stay was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Hiroki, Wako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大通りに面しているものの遮音性が良く、部屋も清潔で寛げました。 朝食が付いていて 、焼きたてのタイミングでいただいたロティはとても美味しかったです。
Stayed 3 nights in Mar 2024

10/10 Excellent

Sady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay , was very convenient .
Stayed 2 nights in Mar 2024

2/10 Terrible

John

Stayed 2 nights in Mar 2024

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulito e nonostante sia su una strada molto trafficata non si sente nulla ben insonorizzato bagna con box doccia
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels that I stayed in while visiting India.
Stayed 4 nights in Jan 2024

10/10 Excellent

jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i worried by some of the reviews i read online, but i had no problems. I enjoyed my stay.
Stayed 3 nights in Feb 2024

8/10 Good

RAINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

imtiaz

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

arwa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

JONATHAN

Pay a bit more and avoid.
Basic hotel in a very busy part of town. Staff overly attentive in search of a tip…breakfast awful.
Stayed 3 nights in Dec 2023

8/10 Good

Madhukar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property was quite good.
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness
Take what we give or you are on your own!!
When we arrived at the hotel we had made the booking in, we were told there were no rooms and sent us to another hotel in the back alley. It was distressing that we had no control over what to do as it was already late in the night and we had traveled all day. The second hotel that we were forced to stay in -- the rooms were not very clean and the sheets were *×'^...and when we made some comments about it, they said they they will clean the room again...within 2 mins they said the room was cleaned...when we entered the room, we were breathless because they had sprayed ao much heavy smelly room freshner that we had to stand outside the room for 20 mins with fan on dull blast to air out the room. Never had such a distressing experience before with reservations with hotels.com, i will be more cautious booking with this website the next time!
Stayed 2 nights in Dec 2023

8/10 Good

Kirupambikai

Stayed 3 nights in Nov 2023

2/10 Terrible

Md Mamun

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ready complain to Expedia about the cleanliness. Because of I had to leave the hotel 2nd day even though I have two remaining. I talk to customer service and they will update the status with in couple of days. But yet to get any response.
Stayed 4 nights in Nov 2023

8/10 Good

Suminda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been great to be this hotel only needs to upgrade the breakfast
Stayed 2 nights in Nov 2023

4/10 Poor

Margherita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and whole hotel were extremely dirty. Staff could barely speak English.
Stayed 4 nights in Nov 2023

8/10 Good

Naveen

Not bad
Stayed 1 night in Nov 2023

4/10 Poor

Charlotte

Stayed 1 night in Nov 2023

8/10 Good

Zakir hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Alison

Stayed 2 nights in Nov 2023

6/10 Okay

Jack

Traveled with family
Liked: Staff & service
The area is very noisy for most of the day and night, not a desirable area to stay in. I can't say the hotel was true value for money in relation to travelling to India, however I thought the room was comfortable, the staff were friendly and I enjoyed the breakfast on offer. This wouldn't be for anyone looking for an element of luxury though.

4/10 Poor

stephen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor hygiene and staff not interested
Stayed 2 nights in Oct 2023

6/10 Okay

John

Traveled with partner
Disliked: Cleanliness, amenities
I would say this is a backpackers hotel - stayed here and checked out after the first night (we arrived at 10 pm). We had no hot water and were told we would get it in the AM. Room was clean….location was sketchy.

4/10 Poor

Bihari

Disliked: Cleanliness
Small room
Stayed 1 night in Oct 2023

8/10 Good

Ruchi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brian Van

Pleasant stay. Hospitable staff. Great location.
Stayed 1 night in Aug 2023

2/10 Terrible

Vikas

Stayed 1 night in Aug 2023

8/10 Good

Makoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
I had left my phone in my taxi from this hotel to Jaipur. The staff went above and beyond to help me get it back. Thanks a lot!
Stayed 5 nights in Jun 2023

10/10 Excellent

Mohamed

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 5 nights in Apr 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent value Delhi hotel
Hotel fully met our expectations. Visually the outside and foyer is attractive, the surrounding area less so but that can be typical of Delhi. Room was comfortable with decent facilities including a much needed fridge. WiFi was good and staff were helpful & friendly. Roof top terrace, restaurant and bar was good. Breakfast was mainly local but had enough of a range to suit western tastes. Uber was a god send
Stayed 3 nights in Feb 2023

2/10 Terrible

Prapu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book this Hotel
Strongly advise not to stay at this hotel. The pictures are completely deceiving. As you can see more than half the lights were not working in our room. The room was dirty and not very homely at all. As you can see in the pictures, a lot of the equipment were broken or filthy. WiFi doesn’t work half the time. All facilities needed maintenance. Staff were unwelcoming. Please don’t be fooled by the pictures presented by them. Bucht dieses Hotel nicht. Nichts sieht aus wie auf den Fotos. Hälfte der Lichter funktioniert nicht. Das Zimmer war sehr heruntergekommen, wie man auf den Fotos sehen kann. WLAN funktioniert nur manchmal. Mitarbeiter sehr unhöflich. Lasst euch nicht von den Fotos des Hotels blenden.
Stayed 3 nights in Feb 2023

6/10 Okay

Graham

Stayed 3 nights in Jan 2023

8/10 Good

Darren

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel, good service, good location, decent breakfast
Stayed 1 night in Jan 2023

10/10 Excellent

Jerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent. I left things in the safe and had to return. Staff was very accommodating.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Anup

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the area around it is ok at the best.

2/10 Terrible

Sung-fu

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot water comes very slow or even not, I call them three times and finally they come to fix it. There were some hair in my bed. I think they didn’t change the sheet. It’s very dirty!!!

10/10 Excellent

Cirha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite nice nothing overly fancy. The staff were the amazing ones— they remained very courteous, attentive, kind, and very helpful, especially Raj- he helped get my sim card across the street And it took 15 to 20 minutes to get everything settled and he waited the whole time,which i thought was very sweet. The location isnt great- it’s not a place where you feel secure roaming around by yourself being a female.

10/10 Excellent

Jashanbir

Stayed 1 night in Dec 2022