Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

Dear Guest, Thank you for taking out the time to post a review for our hotel. We are delighted to note that you had a pleasant stay with us. You would be happy to know that the new breakfast area is up and running and we are receiving great feedback for it. We have also done away with the system where a new Wi-Fi code was required every 24 hours. Now the Wi-Fi code continues to stay active throughout the duration of a guests stay. Thank you for making a special mention of our team, beds and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

Thank you fro taking out the time to post a review for our hotel. We are extremely disappointed to note that your stay was not up to your expectations. Please accept our sincere apologies for the same. We had received similar feedback with regard to our restaurant and for this reason only we had undertaken the current round of renovations. We are happy to inform that the renovation work has been successfully winded up. After the completion of this we are now equipped with a beautiful roof top restaurant, a better elevator and overall improved hotel interiors. Thank you making a special mention of the rooms and their cleanliness. We hope you would provide us with another opportunity to prove that we have improved.

Dear Guest, Thank you for taking out the time to post a review for our hotel. We are happy to note that you had a pleasant stay with us. We had received a lot of negative feedback about our restaurant facilities. Keeping this in mind our renovation work was undertaken. We are happy to inform that the same has been successfully winded up. After the completion of this we are now equipped with a beautiful roof top restaurant "TerraSKY", a better elevator and overall improved hotel interiors. Hot water is available on all days. Unfortunately on one of the days that you were staying with us there was maintenance work being conducted on the water pipeline due to which we had to shut supply for hot water for about 2-3 hours. Please accept our apologies for the same. Thank you for making a special mention of our location, food and travel services. We look forward to welcoming you back to an improved Suncourt Yatri. Best Regards, General Manager

We are extremely sorry for the inconvenience caused to you. Prior to releasing your room I had personally checked your mail conversation and there was no mention of a late arrival or your flight details. Only after 10 pm a decision was taken to release your booking as it was a pay @ hotel reservation. The room allotted to you on the first night could not be continued as they only had 1 room available and not 2 as per your reservation. The second day the manager had informed you that we were trying to locate rooms for you and if possible we will accommodate you in the hotel that you were initially booked in. Unfortunately the hotel was sold out for the day and you had to be provided rooms in another hotel. With regard to the pricing the same will have to be discussed with Hotels.com as we don't have any part to play in it. We only charged you what was intimated to us via Hotels.com. Also your reservation with us was for 4 nights but you only stayed three nights. We only charged you for three. We would again like to apologize for the inconvenience caused. We hope you will provide us with another opportunity to serve you. Best Regards, General Manager

Please accept our sincere apologies for the inconvenience faced by you during your stay with us. The humidity and odor issue in the room was because of a water seepage issue. The issue has since been rectified. The water pipeline for the room was chocked and a new one has been laid to ensure proper water pressure. Wi-Fi passwords can be requested by calling the reception they have a validity of 30 mins within which they have to be activated. We have taken up the issue faced with regard to the driver with the travel desk team. The driver has since been barred and they have tied up with better service providers to ensure quality of service. The hotel has also conducted renovation to include a beautiful roof top restaurant, a better elevator and overall improved hotel interiors. We hope you will provide us with another opportunity to prove that we have improved. Best Regards, General Manager

We have recently undertaken renovation work at the hotel and have taken care of your suggestion with regard to the aged look of the hotel. We are now equipped with a beautiful roof top restaurant, a better elevator and overall improved hotel interiors. We look forward to welcoming you back to a renewed Suncourt Yatri. Best Regards, General Manager

Thank you for taking out the time to post a review for our hotel. We are disappointed to note that your stay was not up to your expectations. Please accept our sincere apologies for the same. We have already planned a renovation for the breakfast area and are looking at options of relocating the same from the basement. All our rooms are non smoking rooms but that does not prevent certain customers from smoking inside the room. In order to prevent damage to the room furniture an ash tray has been supplied. The rooms are opened up and sprayed with disinfectants so as to remove any unwanted odors but clearly the same wasn't effective in your room. We will certainly get the same checked and assure you that the same would not be repeated. Thank you appreciating the effort put in by our team and our location for its close proximity to markets and metro station. We hope you will provide us with another opportunity to serve you on your next visit to Delhi.

Thank you for taking out the time to write a review for our hotel. We are happy to note that we were able to provide you a value for money stay. We are working on improving other areas of our hotel and would love to have you back to stay with us.

Dear Guest, Thank you for taking out the time to post a review for our hotel. We are extremely disappointed to note that your stay with us was not up to your expectations. Please accept our sincere apologies for the same. The problem could have been a one off experience as we constantly make sure that only the best linen is supplied to all our customers. We can assure you that we have made a lot of changes both in terms of the building and the team with more changes in the pipeline. We hope you will provide us with another opportunity to serve you on your future visits. Warm Regards, General Manager

Thank you for taking out the time to post a review for our hotel. We are extremely disappointed to note that we could not live up to your expectations and thus spoiling your overall stay with us. Please accept our sincere apologies for the same. We have never claimed that the triple room includes a double bed and and a single bed. The team at Expedia had accidentally mentioned the same. The description has since been corrected. With regard to the Wi-Fi the number of access points located on each floor were not sufficient to cover the entire floor we have since increased the Wi-Fi access points thus improving the coverage. The first room provided was not a small room but directly under the kitchen which is what would have resulted in the noise. Since your visit we have taken up renovation work at the hotel and the kitchen has now been shifted to an area that it does not cause disturbance to any guest rooms. Plus the team is being briefed daily with regard to nuances of customer service to ensure that what happened with you is never repeated. Please accept our sincere apologies for the inconvenience caused to you and your family members. We hope you would provide us with an opportunity to prove that we have improved.

Thank you for taking out the time to post a review for our hotel. We are extremely disappointed to note that your stay with us was not up to your expectations. Please accept our sincere apologies for the same. We have made a lot of changes both in terms of our team and hotel interiors. The breakfast quality and variety has also been improved immensely. Even the system of supplying hot water has been improved to make sure that hot water is available as soon as you open the tap. We hope you will provide us with another opportunity to serve you.

Thank you for taking out the time to post a review for our hotel. We are extremely disappointed to note that your stay with us was not up to your expectations. Please accept our sincere apologies for the same. We are not exactly sure what led to this review but we can assure you that we have made a lot of changes both in terms of the building and the team. We hope you will provide us with another opportunity to serve you.