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트림룸스 팜 도르 여행 후기

3 out of 5
트림룸스 팜 도르
8595/1 D.B Gupta Road, Pahar Gunj, New Delhi, Delhi N.C.R

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 301개 이용 후기 중 117개" "
평점 8 - 좋아요. 301개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 301개 이용 후기 중 38개" "
평점 4 - 별로예요. 301개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 301개 이용 후기 중 24개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Ravi

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

CHANDRA VENKATESH

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very cooperative and friendly. Food was also good and freshly prepared. Not only room the entire hotel was kept neat and clean. Transport is easily available, they also have a travel desk too. The cons are: Being close to railway station the road is bit congested and it was little confusing as the outside hotel board read as Palm D'or instead of Trimrooms Palm D'or. Above all I enjoyed my stay here, I would recommend this hotel to all.
2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

sankar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Used bedsheets with lots of hair, no light in the bathroom, no hot water , lots of free insects, dangerous neibourhood ultimately a burglar entering the room at 2 am using the master key.

4/10 - 별로예요

Seema

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, room is not clean . Full of dust. Bedsheets are not clean. No soap and shampoo inside the bathroom. Bathroom lights turned on and off in every two minutes . Staff is ok but overall very disappointed.
2022년 2월에 1박 숙박함

4/10 - 별로예요

Amiet

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oude staat
Ligging is prima Staat laat veel wensen over Gehorig
2019년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Douche water liet niet goed weg. Verder nette kamer
2019년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was happy to get their service. Hope in future I'll get more better service.
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

sunil 님, paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Food
Food is a huge issues. Takes a long time Quality..Poor..I had ordered puri which was so oily that I could not eat also
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

sunil 님, paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the hotel
Good people..Especially shoutout for Bharat...Gaurav...And Paras
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
The room floor was not very clean. The AC was switched off automatically in the morning. There was no body soap in the bathroom, and there was only one towel. Room size was decent. TV and Colling were good. They gave complimentary water. The location was very convenient.
2019년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Property is nearer to the station. Cleanliness of bathrooms were not up to the mark
2019년 4월에 1박 숙박함

4/10 - 별로예요

ANB 님, Nederland

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
De foto's van dit hotel zijn erg misleidend. De kamer was niet schoon en de douche ook niet. Op de dag van aankomst viel er alleen koud water uit de kraan. Ons werd verteld dat ze de boiler direct zouden resetten. Na een uur gewacht te hebben weer verhaal gaan halen, hierbij werd ik niet serieus genomen en niet gehoord door de oudere meneer aan de balie. Vervolgens bleek dat de boiler die avond niet meer gemaakt zou worden en dat ze ons alleen een emmer met warm water konden aanbieden. Verder is het erg gehorig en hoor je ook veel geluid van buiten. 's Nachts kan het zomaar zijn dat er onbekende mensen aan je deur staan te kloppen en te zingen. Ook hebben we meerdere nachten hard geschreeuw (ruzie) gehoord in het gebouw en is het alarm meerdere nachten gaan loeien, wederom geen verklaring hiervoor gekregen. Er vlogen rioolvliegjes door onze kamer en na het douchen stond de hele badkamer en toilet blank wegens het ontbreken van een douchegordijn. Verder hing er geen gordijn voor het raam maar een vies vergeeld laken die met punaises was vastgemaakt. Het ontbijt was de moeite van het vroege opstaan niet waard. In plaats daarvan kan je nog beter een ontbijtje halen bij een van de vele straattentjes rondom het hotel. Enige pluspunt: het hotel zit op nog geen 5 min lopen van het new delhi treinstation
2019년 3월에 8박 숙박함

4/10 - 별로예요

ANB 님, Nederland

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
De foto's van dit hotel zijn erg misleidend. De kamer was niet schoon en de douche ook niet. Op de dag van aankomst viel er alleen koud water uit de kraan. Ons werd verteld dat ze de boiler direct zouden resetten. Na een uur gewacht te hebben weer verhaal gaan halen, hierbij werd ik niet serieus genomen en niet gehoord door de oudere meneer aan de balie. Vervolgens bleek dat de boiler die avond niet meer gemaakt zou worden en dat ze ons alleen een emmer met warm water konden aanbieden. Verder is het erg gehorig en hoor je ook veel geluid van buiten. 's Nachts kan het zomaar zijn dat er onbekende mensen aan je deur staan te kloppen en te zingen. Ook hebben we meerdere nachten hard geschreeuw (ruzie) gehoord in het gebouw en is het alarm meerdere nachten gaan loeien, wederom geen verklaring hiervoor gekregen. Er vlogen rioolvliegjes door onze kamer en na het douchen stond de hele badkamer en toilet blank wegens het ontbreken van een douchegordijn. Verder hing er geen gordijn voor het raam maar een vies vergeeld laken die met punaises was vastgemaakt. Het ontbijt was de moeite van het vroege opstaan niet waard. In plaats daarvan kan je nog beter een ontbijtje halen bij een van de vele straattentjes rondom het hotel. Enige pluspunt: het hotel zit op nog geen 5 min lopen van het new delhi treinstation
2019년 3월에 2박 숙박함

2/10 - 너무 별로예요

Anurag

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pathetic and rude staff
Pathetic and rude staff and extremely unprofessional
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Hotel was located in a convenient location, very close to the New Delhi Rail Station. The Staffs were friendly. The condition of the Hotel room was unsatisfactory. The door lock was not working, there was no shower curtain, and the toilet flush was not also working. The breakfast was very basic. I ordered chicken chowmien for dinner. It took 35 minutes to come. The food was very salty and not tasty.
2019년 3월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함

2/10 - 너무 별로예요

Peter 님, Las Vegas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is very bad quality . Bedsheet and pillows were still dirty when we got the room , no toilet paper , even we requested it but they did not even provide it to us. The room also had no hot water at all.
2018년 11월에 2박 숙박함

8/10 - 좋아요

simon

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 9월에 6박 숙박함
답변 제공: Ace Singh 님, 2018년 11월 2일
Dear Valued Guest, "Namaste" Thanks for sharing your positive feedback, we are so pleased that you enjoyed your stay at our hotel star plaza. Our staff always try to get worth of every bit paid by the guest. We hope you will travel to Delhi soon again. Be sure to let us know when you are coming so we can reserve your favourite room for you. Best regards,

2/10 - 너무 별로예요

Willem

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cold shower
Cold shower. Rest ok Staff kept daying to keep running it. Will work. But 1 hour running shower, still no shower. After s day on a dirty train
2018년 1월에 1박 숙박함
답변 제공: Optimum Palm D'or 님, 2018년 6월 17일
Dear Guest, Thank you so much for taking the time to review us. We are deeply concerned to read the shortcomings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stay with us is enjoyable. Thank you, Optimum Palm D'or

6/10 - 괜찮아요

ピノ

ホテルに行くまでに詐欺にあった
私たちはこのホテルに行けませんでした。デリーに到着して、乗ったタクシーに観光局へ連れていかれ、ホテルまでの道が封鎖されていると、ほかのホテルへ連れていかれました。このホテルが悪い訳ではないですが、デリーではこの手の詐欺には要注意です。
2018년 4월에 1박 숙박함
답변 제공: Palm D'or 님, 2018년 6월 25일
お客様、 私たちを見直す時間を取ってくれてありがとう、ありがとう。 私たちは、あなたが強調した欠点を読むことを深く心配しています。 ご滞在中に直面した問題については、心からお詫び申し上げます。 あなたが直面した問題は、私たちの基準に誇りを持っていれば避けられたはずです。 適切な措置が迅速かつ効果的に行われることを確実にするため、関係するチームと一緒に取り上げます。 これらの問題は通常のスタンダードの例外であり、ホテルの印象を永遠に残すことはできません。 私たちはあなたに謝罪し、将来的にはより良いケアが行われ、私たちとの滞在が楽しくなることを保証します。 ありがとうございました、 最適なパームD'または

6/10 - 괜찮아요

DIAP 님, JAPAN

ニューデリー駅に近いホテル
駅のリタイアリングルーム代わりに利用。 WiFiが遅いのが気になったが、デリーで安心して素泊まり出来る宿に思った。
2018년 5월에 1박 숙박함
답변 제공: Palm D'or 님, 2018년 5월 14일
お客様、 今日のご挨拶! 私たちはあなたの経験について学ぶことを大変うれしく思っています。 あなたの肯定的なコメントは、チームのモチベーションの源泉です! フィードバックをお寄せいただきありがとうございます。 私たちはあなたの後援を大切にし、すぐにあなたを歓迎することを楽しみにしています。 敬具、 最適なパームD'または

6/10 - 괜찮아요

ひ 님, japan

좋아요: 청결 상태
ニューデリー駅とメトロに近く、トランジットとしてお勧め
駅まで10分未満、305はエレベーターの音が気になる。屋上のレストランの朝ごはんバイキングで200R、領収書に10R
2018년 5월에 1박 숙박함
답변 제공: Palm D'or 님, 2018년 5월 8일
お客様、 すばらしいレビューを共有する時間をとっていただきありがとうございます。 忘れがたい経験を確実にするために最高レベルの快適さと質の高いサービスをお客様に提供することが私たちの絶え間ない努力です。 私たちは、あなたが私たちとの滞在の全体的な経験に満足していることを聞いてうれしく思います。 あなたの肯定的なコメントは、チームのモチベーションの源泉です。 私たちはあなたのご愛顧を大切にしており、皆様のご歓迎をお待ちしております。 よろしく、 最適なパームD'または

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad area
Overall the hotel was fine. The staff are pleasant and helpful, however, I am an older single woman travelling alone, I am also very experienced travelling in 3rd world countries. I had arranged for a shuttle which didn't show. It was a confirmed booking.They told me to get a taxi. On arrival at the hotel they denied any shuttle booking. Later it was clear that it had indeed been confirmed. To me this was a safety concern. They apparently didn't agree. The other issue was that it is situated in a very bad area and discouraged you from going out at night and certainly challenged you during the day. The description is not clear of the hotel's surroundings.
2018년 3월에 3박 숙박함
답변 제공: Palm D'or 님, 2018년 4월 3일
Dear Guest, Thank you so much for taking the time review us. We are deeply concerned to read the shortcomings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stay with us is enjoyable. Thank you,

6/10 - 괜찮아요

Mayank

별로예요: 청결 상태
2018년 2월에 1박 숙박함
답변 제공: Palm D'or 님, 2018년 3월 5일
Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back again. Regards, Optimum Palm D'or

10/10 - 훌륭해요

Theresa Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel itself was good. The staff were great. Clean. The food was very good.
2018년 1월에 3박 숙박함
답변 제공: Palm D'or 님, 2018년 1월 15일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in the not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
そこそこだが値段が高い
綺麗そうだと思ったので予約しましたが、そこまで綺麗ではありません。 国の平均よりは綺麗だと思いますが、この値段は高すぎます。なぜこんな値段なのかよく分からないです。 従業員はみんないい人でした。
답변 제공: Hotel Management 님, 2018년 1월 3일
お客様、 今日のご挨拶! 貴重なフィードバックをありがとう。 最近のご滞在中にご迷惑をおかけしたことを心からお詫び申し上げます。 私たちは、滞在中に直面している問題を詳述し、それに応じて是正措置を取ることを要求します。 私たちはあなたに謝罪し、今後もより良いケアを行い、あなたと私たちとの滞在が楽しくなることを保証します。 ありがとうございました、 パームドール

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for money, ideal location, excellent service
The hotel is situated close to the Railway station but at the same time only 15 mins walk from the city centre. The rooms are well serviced and with a buffet breakfast it is really value for money. The restaurant has also some typical dishes and with very efficient staff.
2017년 12월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 12월 27일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in the not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards,

10/10 - 훌륭해요

MOTOKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
必読
駅から近くスタッフも丁寧であった。スタンダードルームにはバスタブはつかないので、そこだけ注意したい。
2017년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2017년 12월 12일
お客様、 今日のご挨拶!!! ホテルにご宿泊いただきありがとうございました。ご来場に関するご意見をお寄せいただきありがとうございます。 ホテルでは設備とサービスレベルを楽しんでいただき、ご宿泊の思い出を思い出に残すことができたことをうれしく思います。当ホテルはお客様に常に暖かく効率的なサービスを提供することを約束しており、お客様の声が常に最高の報酬となるような非常に勇気づけられるような感謝の気持ちを表しています。しかし、私たちはバスタブの不足を心から謝ります。私たちは、強調された領域で作業し、早期に修正するようにします。 確かに私たちがあなたの奉仕に喜んでおり、私たちはすぐにあなたをもう一度お迎えすることを楽しみにしています。 宜しくお願いします、 パームドール

2/10 - 너무 별로예요

Jeff 님, Brighton, England

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to New Dehli railway station
Shower didn't work, room was so grubby, I could write my name in the dust! Given another room in the end after complaining which was at least relatively clean but then the television didn't work and the kettle was busted! TO BE AVOIDED!
2017년 12월에 2박 숙박함
답변 제공: Palm D'or 님, 2017년 12월 7일
Dear Guest, Thank you so much for taking the time review us. We are deeply concerned to read the shortcomings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stay with us is enjoyable. Thank you, Palm D'or

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and also quiet
This hotel is in a perfect location for walking to all of the sites that you want to see in Delhi. We were worried if it'd be quiet in the room, as Delhi’s night life is bustling. We could hear no outside noise at all. The price was right.
2017년 11월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 12월 2일
Dear Guest, Thank you for choosing to stay and writing your great review. It certainly goes a long way in motivating the entire team to do better each day. It is our goal is to ensure we showcase our brand promise of Limitless Hospitality to our esteemed guests such as yourself. We hope you will continue to patronize us and also recommend us to your friends, family, and company. Looking forward to welcoming you back soon. Yours sincerely, Hotel Palm D'or

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Less than average.
The Hotel is not more than ok. It is old and the hygiene is not so good. The room and the interior is old and used. Don’t order spring rolls - two of us got sick from it.
2017년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 11월 8일
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Palm D'or

6/10 - 괜찮아요

Jonas

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice reception staff
Nice reception staff, really service minded. Loud and noisy cleaning staff shouting in the corridor. Bad smell of maybe mold in booth my rooms.
2017년 10월에 5박 숙박함
답변 제공: Hotel Management 님, 2017년 10월 30일
Dear Guest, Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Palm D'or

10/10 - 훌륭해요

Marije 님, Japan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent value for money
Very clean property and the surrounding area is full of nice restaurants, shops and cafes. The room was quite good and well maintained. Bathroom itself was bit tiny and layout was not very impressive, but good overall. The staff was excellent. They helped organize taxis to and from the airport at a good price.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 24일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

10/10 - 훌륭해요

Merlizen 님, Spain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great rooms - excellent value
Quality of the room and value were an unexpected treat for us. The room was very well maintained with good amenities, and the bathroom was clean. Price was affordable, excellent value overall.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 23일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

8/10 - 좋아요

Sylvie 님, New Zealand

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best convenience & comfort
Booked this hotel since it is within walking distance of both - the train station and metro. Very convenient for the city center too. Room was nice, very clean and the bathroom was well maintained with good quality toiletries.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 23일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

10/10 - 훌륭해요

Margret 님, USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will definitely be back
Excellent stay, good location. A quick walk to the train station. The welcome was warm, very helpful reception staff. We loved our room because it was very clean and most importantly, it had all the basic amenities that we needed most.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 23일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

8/10 - 좋아요

Viktoria 님, Germany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Preis-Leistungs-Verhältnis
Personal war sehr freundlich mit schnellen Ein- und Auschecken, und sie waren sehr gut informiert über die Stadt und ihre Sehenswürdigkeiten. Badezimmer war schön und das Zimmer war sehr geräumig. Ganz weit vom Flughafen entfernt, aber bequem mit dem Taxi erreichbar.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 20일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

10/10 - 훌륭해요

Ksenia 님, Japan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Value for money
Spacious, clean and well equipped bathroom and rooms, WiFi worked very well and the view from the rooftop was good. The staff were lovely, especially in the restaurant. Breakfast and dinner, both are delicious and of good quality.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 17일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

8/10 - 좋아요

Barbra 님, Italy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One-night stay @Palm D'or
Perfect position for all the attractions and shopping places. Well fitted and very comfortable room. Staff were extremely well trained and polite. They acted like they were our friends, and provided us useful information about the city and near sites.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 17일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

10/10 - 훌륭해요

Marc 님, France

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful and comfortable hotel
Location of this hotel could not be more perfect, it is located in the middle of the town and all the famous attractions are very close from it. Hotel room was wonderful - clean, big and comfortable with best soundproof. Restaurant was good and the food choices were extensive. I'm looking forward to staying in this beautiful hotel again.
2017년 10월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 10월 16일
Dear Guest, Greetings of the day! Thank you so much for sharing with us such a wonderful review. We are really pleased to know that you truly enjoyed your experience at our hotel. Our associates are what truly set us apart. With a spirit to serve, we take great pride in not only meeting but exceeding our guest’s expectations. We shall certainly share your words of recognition with the team to let them know that their efforts have helped make your stay a memorable one. Thank you once again for the lovely review and looking forward to the pleasures of your continued visits. Warm Regards, Palm D'or

2/10 - 너무 별로예요

Daksh

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don't get fooled by 4.0/5 rating
There were a lot of problems: 1. Bed bugs were found on sheets. I reached at 03:30 in night after my flight was delayed. Had no energy to argue for refund. They just replaced sheets. 2. You had to ask for towels. Towels were of really bad quality. 3. There are 2 complimentary water bottles. Only one was given. 4. Only positive thing was they started breakfast at 06:30 rather than their usual 07:00 am time because I requested that.
2017년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 9월 20일
Dear Guest, Thank you so much for taking the time reviews us. We are deeply concerned to read the short comings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stays with us are enjoyable. Thank you, Optimum Palm D'or

2/10 - 너무 별로예요

ADC

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not as described by a long way
Tried to check me into a standard room when I'd paid for Business Executive The room was not clean Bedding sheets were stained 3 attempts and 2 hours later they finally got me new sheets coz all their normal ones were stained The room service guy was hassling me for money There was no toilet paper or towels in the bathroom Too late to check out first night but I left the next morning I'd like one night refund for aborted stay
2017년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2017년 9월 15일
Dear Guest Greetings of the day! Thank you for your valuable feedback. At the outset, we would like to apologize for the inconvenience caused. While we regret the inconvenience you have experienced, we would additionally request you to treat this as an isolated incident and not a reflection of our normal services and approach to our honored guests. In our hotel, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to your comfort and care in our hotel. Looking forward to seeing you soon again. Thanks and Regards, Optimum Palm D'or

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Photos online are misleading. Our room looked nothing like the photos and had a heavy cigar smell. They wouldn't give us another room so we ended up going somewhere else. The area around the hotel is a slum. All the buildings are falling down and it is very dirty.
2017년 8월에 7박 숙박함
답변 제공: Hotel Management 님, 2017년 10월 7일
Dear Guest, Thank you so much for taking the time review us. We are deeply concerned to read the shortcomings highlighted by you. Please accept our sincere apologies for the issues you faced during your stay with us. The issues you faced could and should have been avoided if we are to pride ourselves on our standards. We shall be taking them up with the concerned teams to ensure that corrective measures are taken immediately and effectively. We assure you that these lapses were an exception to our normal standard and we hope you will not allow it to forever mark your impression of our hotel. We, once again, apologize to you and assure that better care will be exercised in future to ensure that your stay with us is enjoyable. Thank you, Optimum Palm D'or

8/10 - 좋아요

Jingyuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location great value
Rooms comfortable and clean, a bit noisy early in the morning, but this is common to all hotels which are located on the main street. Breakfast very good and the price is quite reasonable. The best thing about this hotel is its location. New Delhi metro station is only a 15 minute walk away and the train station is also nearby. The only downside was the size of the elevator, quite small for 4 people.
2017년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 7월 26일
Dear Guest, Thank you so much for taking the time and writing your wonderful review. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. We hope you will continue to patronize us and also recommend us to your friends, family and company. We look forward to welcoming you back soon. Yours sincerely, Optimum Palm D'or

8/10 - 좋아요

Rhys 님, Germany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect accommodation, good location
Perfect accommodation for those who want easy access to restaurants, shops, public transportation and city sites. The price of the hotel is very reasonable and the room was nice. I would definitely return to this hotel for my future holiday.
2017년 7월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 7월 24일
Dear Guest, Thank you so much for taking the time and writing your wonderful review. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. We hope you will continue to patronize us and also recommend us to your friends, family and company. We look forward to welcoming you back soon. Yours sincerely, Optimum Palm D'or

4/10 - 별로예요

Mohammad

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotellet ligger nära centralen i Delhi (promenad avstånd till Metro Airport Express och järnvägen). Det ligger också nära Bazaar med många Indiska affärer. Men, hotellet var inte så bra med nästan allt.
2017년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 7월 24일
Dear Guest, Greetings of the day! Thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your recent stay with us. We would request you to elaborate the concerns you faces during your stay so that we can take the corrective actions accordingly. Warm Regards, Optimum Palm D'or

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb hotel, will stay again !!
We loved the location as we came here by train; You could easily walk from the train station to the hotel or take a tuk-tuk if you do not want to walk. The surrounding area was full of shops and small restaurants. The hotel staff was pleasant, and we were greeted with a smile. The room was not large but perfectly maintained and the bathroom was quite clean and well equipped.
2017년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 7월 24일
Dear Guest, Thank you so much for taking the time and writing your wonderful review. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay. We hope you will continue to patronize us and also recommend us to your friends, family and company. We look forward to welcoming you back soon. Yours sincerely, Optimum Palm D'or

8/10 - 좋아요

Anita 님, India

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short and superb stay
I would highly recommend this hotel and will definitely visit again. Hotel was really excellent for its price and has a very friendly and helpful staff, immaculately clean and luxurious rooms. Convenient location for shopping and places to eat and drink. There are plenty of restaurants are within a few minutes walk.
2017년 7월에 1박 숙박함
답변 제공: Palm D'or 님, 2017년 7월 18일
Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back again. Warm Regards, Palm D'or

8/10 - 좋아요

Niko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love to be back again
Had a very good time. We only spent one night but enjoyed it immensely. Our room was nicely decorated and very clean. The staff at this hotel was a great asset. All were very good and helpful. We got room service at 9.00pm after an excursion. It was well presented and tasty. Overall I would love to be back again !!
2017년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 7월 18일
Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back again. Warm Regards, Palm D'or

10/10 - 훌륭해요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best hotel, would definitely stay here again
I was in town to attend a friend's wedding and chose this hotel as it is very close to the venue. Hotel was really very nice, affordable price and the room was amazing, very spacious with a nice clean bathroom that was filled with the finest amenities. The breakfast that was included was great. All the staff were very courteous and helpful. I arrived early in the morning and still managed to give my room upon arrival. Finally, it was the best hotel and whenever I returned to Delhi, I would definitely stay here again.
2017년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2017년 7월 18일
Dear Guest, Thank you for taking the time to share a wonderful review. It is our constant endeavor to provide our guests with the highest levels of comfort & quality service to ensure a memorable experience. We are pleased to hear that you were satisfied with the overall experience of your stay with us. Your positive comments are a source of motivation for the team. We value your patronage and look forward to welcoming you back again. Warm Regards, Palm D'or