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"This can't be a 4 stars hotel. Building is very old with old windows and worn out carrpets. All doors are also worn out and unadjustable so they are slamming constantly, it's impossible to sleep after 6 AM. We were on the first floor with narrow and steep staircase. Aperently there is also a newer and nicer building. We paid extra for an upgrade from "Clasic" to "Superior". Not sure what we get, but there was nothing superior about our room. Bathroom was terrible with rust everywhere, dirty towels and someone's hairs. The size of the room was fine. The location of the hotel was very nice. Wifi didn't work at all. I went to the reception, the lady told me it will be repaired tomorrow and let me know. She didn't so I had to buy an UK sim card. "

"Good"

"Great price, great location and a really good room!"

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"Enjoyed our midweek stay. Will definitely stay again when next in Leicester."

"WiFi was terrible. Kitchen didn’t have a knife. Other than that, everything was great. "

"Room climate control kept returning to 19 deg C despite attempts to up temperature to 22 deg C. I woke up with a migraine and could not partake of either the spa or buffet breakfast which was included in my stay so cannot comment on these aspects of the hotel facilities."

"Disappointing 'spa', cold pool, broken steam room and cold showers."

"The hotel is in the middle of Leicester and does NOT have the parking they claim to have so nowhere to park. Room handles and floor were sticky and bathroom had no heating so was like an ice box. As an experienced traveller I always request a quiet room and I was on the first floor at the back of the hotel. Traffic and general noise was high and the noisiest bin men in the Country crashed around at 600am having loud conversations with hotel staff. This is the 15th hotel I have stayed in this year and the only one I have left a negative review. "