Vacation Rentals in Isla Mujeres

"Lack of communication, 0 accountability. Lied about the room and accommodations. Paid for ocean view, got a view of the pool Useless butler Nothing done for birthdays Supposed to be adults only, not true. Asked about allergies and restrictions....everyday they gave me something on the restriction list."

"It was an amazing stay!"

"The whole hotel was very secure with multiple gates and clearances to get through to get to the hotel. When we arived they offered us cool towels and took our luggage to our room. Our room was clean, the ac was great, and the plug pool was very private and looked over a view that couldn't be beat. The beach and pools was never crowded we always found a seat were we went. The hotel offered small activities every day and i highly recommend doing any that entrust you, they where fun and quick. The food was excellent, real restaurants with full menus, not cafeteria food. Highly recommend the taco truck! The flowers, plants and trees around the hotel was very well orchestrated. We spent a few hours google imaging several plants and felt like walking in a botanical garden. Book your activities through the hotel. We went on an excursion to ruins with a privet guide, in our own car, and the site was amazing! Highly recommend booking activities at the hotel when you get there, not through third parties. Everything was clean. Everyone was friendly. This place was more than we could have ever imagined for our honeymoon. "

"Hotel staff was very friendly and helpful. Food could have been better. Overall not a bad place to stay."

"Everything was great however the food was a bit “weak”"

"The property was beautiful, and well maintained. The venues were challenging to make reservations if you didn’t not book your reservation at the time of check-in. That was a little irritating to be fully booked by the time you got familiar with the property."

"Everything was good. Food, staff , pools , cleaness, the only issue was the AC didn’t work most of the time. Made it uncountable to sleep "

"Andrei was great at check in and gave us the perfect poolside room. We loved all of the staff and were very well taken care of. "

"We requested that our room be ready upon our arrival at 12 pm. It was ready a little after 3 pm. Then, when we arrived to our room we realized there was no air conditioning. After we called down to the front desk, we were informed the entire hotel had no AC due to a power outage. We were not informed of this when we checked in. This lasted until the next morning. And, there was no hot water for the shower. We were told no refund or accommodations would be given for the inconvenience. However, the room was clean and we had a nice view. Upon check-in, we were told the restaurants were first come first served. On the first night, only the Mexican restaurant had available, and it was not that great. We were told that if we wanted to eat at the steak restaurant to arrive at 5 pm the next day to put our name on the list for a reservation. We arrived the next day at 5 pm. No one was there, and we were asked to come back at 6 pm. I came back at 6:01 and had to fight to get a reservation for 7:45 instead of 8:45. The food was decent. I enjoyed the pool by the bar. It was nice and warm. The second day it was a bit icky and I think. I think someone might have thrown up in it. The beach was very nice. A perfect view of the beach with the chairs. And I enjoyed the beachside service with drinks. I also liked the drinks in the room. We had bottles of rum, vodka, whisky, and tequila. I also liked the daily specialty drinks."