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"Here is a devastatingly emotional customer review version under 1500 characters: I am heartbroken by what I experienced with this reservation. After traveling two hours to reach the property, I stood waiting nearly 30 minutes with no help at check in. When someone finally arrived, his behavior was deeply unsettling and he appeared to be under the influence. My fear grew worse when I was shown to a hut with a door lock that did not work at all. What truly shook me was being in a secluded area, dressed in a suit and tie as an American traveler in Africa, and then having two other men repeatedly beg me to stay. In that moment, I did not feel like a guest. I felt vulnerable, isolated, and unsafe. There was no internet access, no reliable way to call for help, and even when Hotels.com tried to contact the property, no one answered. I never checked in. I never stayed. I left immediately because I genuinely feared for my safety. What should have been a place of rest turned into a terrifying situation that forced me into another four hour round trip just to get back to safety. After more than a decade of loyalty to Hotels.com, it is heartbreaking to think I could lose money over a place that made me feel endangered. No customer should ever be punished for choosing safety over fear. Reservation #72072780521927"

"The first room I was given was deplorable. The TV and satellite (SATCON) did not work. They said they were going to fix it but never did. I was transferred to another room which was much better. However the shower faucet was broken. The positive aspect about this place is the river view. The rate is low so you cannot expect much. Only one towel is provided and the room is not cleaned daily. "

"The front desk staff are excellent. The gym, while old, is better than anything I’ve had in Liberia. "

"No pool"

"The owners and manager were very friendly and accessible. The setting at the beach was very nice. We had a couple of small issues and they were taken care of right away. A very peaceful setting."

"I did not visit the gym so I can’t speak on that but the African style breakfast was good and fresh but a little more variety and choices of food would go a long way."

"Everything was good."

"Nice rooms with friendly staff!"

"Air condition was ok, breakfast wasn't offered to me. "