로비

하얏트 플레이스 디트로이트/리보니아 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 526개" "
평점 8 - 좋아요. 1000개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 92개" "
평점 4 - 별로예요. 1000개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 35개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Kyungho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommand
Good enough!
2020년 1월에 1박 숙박함

2/10 - 너무 별로예요

Sun kyung

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
청소불량
청소를 안했습니다 불쾌합니다
2019년 8월에 6박 숙박함
답변 제공: Manager 님, 2019년 9월 25일
Sorry to hear about your stay. We will correct these issues.

10/10 - 훌륭해요

Jongchul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2019년 2월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Jessie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel in Detroit
It was very nice

2/10 - 너무 별로예요

Ahmed Mohammed

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Ahmed, we're sorry to hear that your recent experience did not meet your expectations. We value your feedback and we're dedicated to improving all aspects of our guest experience. We hope you will provide us another opportunity to offer a more satisfying visit.

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that the hotel is near various restaurants and entertainment venues.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Christopher, it's wonderful to hear that you appreciated Hyatt Place Detroit Livonia's prime location near a variety of dining and entertainment establishments. We hope your stay with us enhanced your overall experience in the area. We are eager to have you as our guest once again in the future.

4/10 - 별로예요

Virginia

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스
I had bed bugs and the staff was very standoffish! They need to put that there is a $150 deposit as well in the policies page! I ran out of soap halfway through my stay and the shower curtain didn't work!
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Otis

가족 여행
좋아요: 청결 상태
we requested extra pillows twice and never received them in 4 days
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Otis, we value your feedback and it's disappointing to hear your request for additional pillows was not met promptly during your stay. We strive to be attentive and responsive to our guests' needs, and it seems we fell short in this regard. Your experience helps us to grow and we thank you for bringing this to our attention. We hope to have another opportunity to serve you better in the future.

6/10 - 괜찮아요

Jeremy

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Thank you for taking the time to submit this feedback, Jeremy.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

8/10 - 좋아요

Neha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Neha, thank you for your wonderful rating for Hyatt Place Detroit Livonia. The team is pleased to see you had a positive experience. We hope to welcome you back in the near future for an even better stay. Safe travels!

8/10 - 좋아요

Gregory Ambridge Beckman,

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff (especially Aaron) was courteous and helpful, but housekeeping had trouble keeping up with cleaning rooms. Ours wasn't refreshed until 4:30-5:00 PM each day, and the last day was missed entirely.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Gregory, it's always great to hear that guests like yourself have had pleasant interactions with our team members, like Aaron. We acknowledge your comments about our housekeeping services and assure you that we always strive to exceed guest expectations. We understand the importance of a well-maintained room, returned in a timely manner each day for the comfort of our guests. We value your feedback and will certainly use it to refine our operations. The Hyatt Place Detroit Livonia team looks forward to providing a seamless experience on your next visit.

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel had a modern look which I like. The staff were very nice and helpful. The complimentary breakfast had a nice variety. Some things could have been better. There was a few spots on the carpet in my room that looked liked old gum that never came out. The bathroom layout was weird because the door barely closed due to the toilet being very close to the door.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Christopher, we're delighted you enjoyed our up-to-date hotel style and quality service provided by our team members during your stay at Hyatt Place Detroit Livonia. We're happy to know that our complimentary breakfast was to your liking. Your feedback is essential, and we take note of your observations regarding the room's condition and unusual bathroom layout. We ensure all our guests have an enjoyable experience, and we hope to host you again in the near future for an even better experience.

8/10 - 좋아요

johnny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
thank you
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Thanks for the 4/5 rating, Johnny!We're happy you had such a lovely stay at Hyatt Place Detroit Livonia! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice big room. Very comfortable bed. Quiet location. Would stay here again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Dawn, it's fantastic to hear you enjoyed your stay at Hyatt Place Detroit Livonia. We're delighted you appreciated our spacious rooms and comfortable beds in a serene setting. Your warm endorsement means a lot to us. We eagerly await your next visit!

10/10 - 훌륭해요

Donald Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Donald Charles, we are thrilled to hear about your positive experience at Hyatt Place Detroit Livonia. Our team is consistently dedicated to providing an excellent stay and we're ecstatic that you felt that! We eagerly anticipate your next stay.

10/10 - 훌륭해요

Vicki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great as always
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Vicki, we're thrilled to hear you enjoyed your stay at Hyatt Place Detroit Livonia as usual. Thank you for your support and we look forward to welcoming you back.

8/10 - 좋아요

Sheldon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious rooms .. near alot of restaurants
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Sheldon, thank you for your feedback. It's great to hear you appreciated the room size at Hyatt Place Detroit Livonia. Isn't it wonderful to have a variety of dining options nearby? We hope to welcome you back soon.

10/10 - 훌륭해요

Tyra

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thank you for sharing your perfect rating with us, Tyra!It's wonderful to see how much you appreciated your time at Hyatt Place Detroit Livonia! We want everyone to feel right at home at Hyatt Place Detroit Livonia. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed the accommodations and the area
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Laura, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Detroit Livonia. We are pleased that the accommodations and surrounding area were to your liking. We strive to provide an exceptional experience and we are glad we lived up to your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Taylor 님, Monroeville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property does not have a active pool. And they sent me to lifetime fitness to use their facility for their pool. They said that the Hyatt guest we're not welcome during the weekends F-Sun. So, I wasted my money because I only bought it so we could go swimming.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Taylor, it appears that there were some challenges regarding pool access during your stay. While the pool situation is typically well received, it's unfortunate to hear that it didn't meet your expectations. However, the experience you've described certainly doesn't align with our usual high standards of service and guest satisfaction. We strive to ensure each guest's enjoyment and are currently working on ways to enhance our pool service offerings. It is our goal to provide accommodations that suit each guest's needs, and we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Chrishaun 님, Royse City

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Chrishaun, it's genuinely fulfilling to know you had an enjoyable experience at Hyatt Place Detroit Livonia. We can't wait to welcome you for another pleasant stay.

8/10 - 좋아요

Onaala

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful! Shower needed fixing
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Onaala, it's great to know that you appreciated the friendliness and helpfulness of our team members at Hyatt Place Detroit Livonia. We understand that there may have been an issue with your shower. Please rest assured that we're committed to ensuring our facilities are pristine and fully functional. We hope to see you again soon under even better circumstances.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Heather, thank you for choosing Hyatt Place Detroit Livonia. It's wonderful to see you enjoyed your stay with us. We value your feedback and look forward to your return visit.

4/10 - 별로예요

Patricia

연인과의 여행
별로예요: 직원 및 서비스
The property was convenient to where I was visiting. I did not like the fact that I had to pay one hundred dollars (which they have not refunded yet) for a damage deposit. Also, they did not have anyone to clean the rooms on Saturday and had no towels to replenish the soiled ones. I was told that they were short on staff. I expected better from my stay there and I want my damage deposit returned. It has been close to a month since my visit. I would not stay there again.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Hello Patricia,Thank you for your feedback regarding your stay. All additional authorizations are released upon check-out and timeframe is dependent upon the banking institution. Please reach out to the property management team to assist with the release if it has not cleared on your end. Thank you again for your feedback.

8/10 - 좋아요

Hidefumi 님, Miyoshi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 11박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Hidefumi, thank you for choosing Hyatt Place Detroit Livonia and for taking the time to provide a rating. It's great to see you had a good experience with us. We hope to have the opportunity to welcome you back on your future travels.

10/10 - 훌륭해요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, great location and friendly staff
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
David, we're thrilled to know that you appreciated the cleanliness and convenient location of Hyatt Place Detroit Livonia. It's a delight to hear that our team members were able to provide you a friendly experience. We can't wait to welcome you back soon.

10/10 - 훌륭해요

Ping 님, South Bend

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Ping, it's fantastic to hear that you had an exceptional experience at Hyatt Place Detroit Livonia. We're delighted that our effort to provide first-rate services has worked in our favor. We appreciate your rating and look forward to serving you again in the future.

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place and affordable will be going back
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Luke, thank you for taking the time to share your positive experience at Hyatt Place Detroit Livonia. We're thrilled to hear that you found our hotel to be a nice and value-conscious choice, and are excited at the prospect of welcoming you back in the future.

4/10 - 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Run down and dirty. Shower is awful. Staff is alright. Had to pay $20 extra to check in an hour and a half earlier then check in time
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Amanda, we appreciate your feedback regarding your recent stay. It's unfortunate to hear that certain aspects, including cleanliness and the shower condition, didn't meet your expectations. Rest assured, our team takes these concerns very seriously and is always looking to improve. Regarding the early check-in fee, this is a common hotel practice to ensure rooms are properly prepared for guests' arrival. We understand your sentiments and genuinely hope you give us another chance to make a better impression in the future.

10/10 - 훌륭해요

Vicki

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employee were helpful, friendly and smiling. Check in was smooth and fast. Room was clean. Breakfast was yummy.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Vicki, thank you for sharing your excellent experience at Hyatt Place Detroit Livonia. It's delightful to hear that our team members provided helpful and cheerful service, enhancing your smooth check-in and comfortable stay. We are glad that you enjoyed our meticulously cleaned rooms and delectable breakfast. We eagerly look forward to your return visit.

8/10 - 좋아요

Brent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Overall, I have no real complaints about this hotel that I could make other than a few nitpicks. I think the rooms could probably use a renovation, and that the breakfast offered could do with a bit more variety. Still, for the price of the duration I stayed I was comfortable and didn't feel like I was staying at some low-end bargain hotel. I would probably stay here again if I visited Michigan again and picked Livonia as my home for the trip.
2024년 1월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Brent, thank you for choosing Hyatt Place Detroit Livonia for your stay in Michigan. We appreciate your insightful feedback about the rooms and the breakfast selection. Your comfort throughout your visit is our highest priority and we're glad to hear we succeeded. We're looking forward to potentially welcoming you again on your next trip to Livonia.

10/10 - 훌륭해요

David

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, friendly staff
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
David, we appreciate your positive feedback about your stay at Hyatt Place Detroit Livonia. We're pleased to hear that our location was convenient for your needs, and our team members left a positive impression on you. We look forward to hosting you again in the near future.

10/10 - 훌륭해요

Nick

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The couch was really comfy
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Thanks for the fantastic rating, Nick!It's outstanding we could exceed your expectations during your stay at Hyatt Place Detroit Livonia. We're all looking forward to your next stay with us.

6/10 - 괜찮아요

Starla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
We appreciate the feedback, Starla.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 - 별로예요

Sahar

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Sahar, it seems you had a less than satisfactory experience. While it's disappointing to hear that, we do appreciate your feedback as it helps us work towards improving. We hope we can welcome you back in the future to hopefully provide a more positive experience.

8/10 - 좋아요

Corey

좋아요: 청결 상태, 직원 및 서비스
The good: staff, cleanliness size of room and amenities. glad to see a bible The bad: the breakfast sausages was trash no microwave in room although they tried to get one but couldn’t find it? The tub needed reglazing
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Corey, thank you for spending your time to share this feedback about your recent stay at Hyatt Place Detroit Livonia. We're delighted to hear that you appreciated our cleanliness, spacious rooms, and amenities, as well as the presence of a Bible.We note your observations about the breakfast and absence of a microwave. Your insightful comments are valuable to us, aiding in continuous improvements. We're sorry to hear about the inconvenience you experienced regarding the tub; it's a detail we're looking into.We greatly appreciate your candid feedback and look forward to making your next stay more pleasant.

10/10 - 훌륭해요

Christian 님, Panama City Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice. I particularly liked the breakfast, which was excellent. Good eggs and sausage and good coffee. The staff was friendly and helpful. Convenient to the highway.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Christian, thank you for your positive words! At Hyatt Place Detroit Livonia, we take pride in providing a delicious variety for breakfast and ensuring our team members are always there to assist. We're glad the strategic location added convenience to your stay. We look forward to welcoming you back in the future.

8/10 - 좋아요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is all in all a pretty nice one. Only complaint is the hot water ran out while showering and there isn’t a pool at the location.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
Amber, thank you for sharing your experience at Hyatt Place Detroit Livonia. We're thrilled that you found our hotel pleasing. However, we regret to hear about the hot water issue. We continuously strive to meet your needs and expectations; therefore, your feedback is very important to us. While we indeed do not have a pool facility, we offer numerous other amenities that we hope would enhance your stay during your next visit. We look forward to serving you again.

8/10 - 좋아요

Martina

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Thank you for sharing your thoughts with us, Martina!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Place Detroit Livonia. Thank you and have a lovely day!

8/10 - 좋아요

Paula

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Paula, it's wonderful to see your high rating for Hyatt Place Detroit Livonia. We're pleased you enjoyed your stay and hope to have the opportunity to serve you again in the near future.

4/10 - 별로예요

Jeffrey

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jeffrey, while it's disappointing to hear that your stay didn't quite meet expectations, we truly value the rating you've given us. Your feedback helps us target areas where improvement may be necessary. We assure you that we're committed to raising our service standards. We hope you'll reconsider staying with us in the future.

10/10 - 훌륭해요

William 님, Canton

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for sharing, William!At Hyatt Place Detroit Livonia, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 - 좋아요

Casha

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Casha, thank you for staying with us at the Hyatt Place Detroit Livonia and for taking the time to rate your experience. We're glad to know that you had a good stay. Your feedback helps us to continually improve our service and amenities. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had to request for towels twice for 5 day stay
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
We appreciate your feedback. We're sorry to hear about the challenges you faced in relation to towel availability during your stay. It's certainly not the usual experience we aim to provide. Rest assured, we're dedicated to continual improvement and will address your comment with our team members. Thank you for choosing Hyatt Place Detroit Livonia, and we hope you'll consider us in the future.

10/10 - 훌륭해요

MARIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Thank you for the amazing rating, Maria!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Detroit Livonia soon!Thanks again for leaving your feedback!

2/10 - 너무 별로예요

DAYZA

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Dayza, it's regrettable to hear that your stay did not meet expectations. We value all our guests' experiences and we're committed to continuously improving our service and accommodations. We hope we have another opportunity in the future to deliver a more satisfying stay.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
No food and terrible bar service
The room we stayed in was good, clean, and spacious. The service we received was terrible. The reason I chose this hotel was so that I could have my mom meet us there for dinner at the Placery restaurant, but the girl at the front desk told us that our only option was wings and fries. She also told us there was a full bar. I went down to get a couple drinks, but she didn't know how to make anything. After I tried my best to coach her through how to make a Moscow Mule and a Bloody Mary, she still filled the short glasses up only halfway and charged us $15 for each. VERY DISAPPOINTING.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
It's great to know you appreciated your room's cleanliness and space. However, it's disheartening to hear your dining and beverage experience didn't live up to expectations. While we take pride in our in-house restaurant, it seems your encounter with our menu options and bar did not mirror this commitment. Also, your feedback regarding the interaction with the team member at the front desk is valuable. All such feedback aids us in improving our service level. You deserve a better experience, and we'd appreciate another chance to make it right if you're in the area again.

10/10 - 훌륭해요

Robert

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Thank you for the perfect rating, Robert!We are very pleased to hear that you had a wonderful stay at Hyatt Place Detroit Livonia. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 - 너무 별로예요

Frank A

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting Stay
Arrived at the room at around 4 pm to unpack and head out for dinner. After dinner came back with friends and found to couch stained so towels had to be placed on them in order to sit. A bit later, turning back the bed sheets to retire, found a huge stain on the sheet. Called the front desk to ask for this to be corrected, but was told that housekeeping was gone but she could give us another room. I explained to her that I was on oxygen and if someone could bring some sheets to the room. She (Deneah) came to the room and handed me the sheets not even asking if she could change them. In the morning, got up to take a shower only to discover no soap or shampoo was provided. Then the complimentary breakfast had no meat to accompany the eggs. I asked the lady servicing the breakfast area if they had meat and she simply replied no and walked away (at check out the manager said there should have been meat provided). So filty unsupplied room with rude personnel at this Hyatt. I did speak with the manager upon leaving (who along with her associate) were kind and listened well to let them know that this was the worst hotel we ever stayed at. They were very apologetic, and offer a full refund or would comp us another stay that next time we were in town. We'll see if this happens.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Frank, we regret to hear about your recent experience. Discomfort with cleanliness and in-room amenities does not reflect the level of service we aspire to provide. We're grateful you voiced your concerns to our team members. We assure you that your remarks have been noted and will be strongly considered for improvements. With regards to the breakfast offerings, we understand your frustration. We generally strive to offer a varied selection to cater to our guests' tastes. Your constructive feedback helps us improve and we appreciate it. We're committed to making up for your previous experience should you decide to stay with us again in the future.