Front of property
Check availability

Reviews of Wyndham Garden Dover

3 out of 5
Wyndham Garden Dover
561 N Dupont Hwy, Dover, DE

Reviews

6.8
Rating 10 - Excellent. 226 out of 910 reviews" "
Rating 8 - Good. 239 out of 910 reviews" "
Rating 6 - Okay. 176 out of 910 reviews" "
Rating 4 - Poor. 138 out of 910 reviews" "
Rating 2 - Terrible. 131 out of 910 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dean Carpenter

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever had
Stayed 2 nights in May 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in May 2024

6/10 Okay

Joseph

Disliked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Stephanie

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets needs vacuuming, and the location of the laundry area is to obvious to all person, There were inoperable ac units and other equipment not properly stored and the carpets were very dirty, When I turned on the tap in my room the first time the water should signs of rusting of the pipes.
Stayed 2 nights in May 2024

4/10 Poor

DONNA M

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff at front desk, Patrick was super nice and helpful, property needs a lot of updating
Stayed 1 night in May 2024

6/10 Okay

Lavinia

Business traveler, Traveled with partner
Disliked: Amenities
I like it is a smoking facility and is great location. I didn't like the room was outdated, tv service was spotty and amenities. This room didn't have a coffee maker
Stayed 1 night in May 2024

8/10 Good

Kameyel

Traveled with partner
It’s was good for the price n location
Stayed 1 night in May 2024

2/10 Terrible

Jhazmond

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are get overs .
Stayed 1 night in May 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

6/10 Okay

Jayvon

Liked: Cleanliness, property conditions & facilities
N.a
Stayed 2 nights in May 2024

2/10 Terrible

Julias, East Orange

Disliked: Cleanliness, amenities
Nothing. Could not wait to leave.
Stayed 1 night in Apr 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024

4/10 Poor

Douglas

Disliked: Cleanliness, amenities, property conditions & facilities
The tv remote didn’t work. The ice maker on our floor didn’t work. No coffee at breakfast until I complained. One elevator was out of service. Housekeeping didn’t come .odaydayeven though it was Wa
Stayed 2 nights in Apr 2024
Response from Pat on Apr 28, 2024
Dear Douglas, thank you for taking the time to share your experience. This is not how we aim to run our business. We’re currently making adjustments to make sure this doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

8/10 Good

Tina

Traveled with partner
The kindness of the staff
Stayed 2 nights in Apr 2024
Response from John on Apr 28, 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

2/10 Terrible

Elender

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Property looked appealing but, the breakfast was horrible. Room was dirty, including the walls. Yuk!
Stayed 2 nights in Apr 2024
Response from Pat on Apr 19, 2024
Thank you for bringing this to our attention, Elender. We sincerely apologize for not meeting your expectations in room cleanliness. We've taken immediate action with our housekeeping team to address this issue and ensure it doesn't recur.Pat Jones Guest Services ManagerWyndham Garden Dover

2/10 Terrible

Jeffery, Glenville

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was in a first floor unit. Only room left upon check in. Unit had a bad musty smell no hot water in shower and the parking lot noise kept me and my daughter awake all night. Not staying here ever again
Stayed 1 night in Apr 2024
Response from John on Apr 10, 2024
Dear Jeffery,Thank you for taking the time to share your important feedback. Please know we want to ensure every guest receives a clean, comfortable room and that they do not have to change accommodations during their stay. Our team will be discussing your experience and work to address the issues you mentioned during our planned property renovations. We wish you pleasant future travels.John Moretta General Manager of Wyndham Garden Dover

10/10 Excellent

kashana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Pat on Apr 19, 2024
Thank you, Kashana, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!Pat JonesGuest Services ManagerWyndham Garden Dover

8/10 Good

Shayna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good until we got settled in the room and realized there’s no microwaves. I called the front desk because we’ve stayed in this hotel several times before and there was microwaves. I then was informed that there’s no microwaves on the 3rd floor. The lady at the front desk was willing to reheat my food but it’s such an inconvenience to have to go all the way downstairs to let someone reheat your food. She did offer to switch our rooms but we was already settled in at that point. It would be nice if the 3rd could get microwaves or asked people will they need a microwave at check in so you can be put on the first or second floor.
Stayed 1 night in Mar 2024
Response from Pat on Apr 19, 2024
Thank you for sharing your thoughts, Shayna. We strive to provide value through our services and amenities. We'll take your feedback into account as we continuously work to enhance our guest experience.Pat JonesGuest Services ManagerWyndham Garden Dover

6/10 Okay

Crystal

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Pat on Apr 19, 2024
Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations.Pat JonesGuest Services ManagerWyndham Garden Dover

4/10 Poor

Kyla

Disliked: Property conditions & facilities
Not a good experience
Stayed 1 night in Mar 2024
Response from Pat on Apr 19, 2024
Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations.Pat JonesGuest Services ManagerWyndham Garden Dover

2/10 Terrible

Agnes

Traveled with family
The water was orange, we were unable to take showers, the phone did not work, the tv kept blinking out, they had roaches plus there free breakfast was just bread and bagels! I will NEVER stay there again, nor will I ever recommend them to anyone!!
Stayed 1 night in Feb 2024
Response from Pat on Apr 19, 2024
Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations in room cleanliness. We've taken immediate action with our housekeeping team to address this issue and ensure it doesn't recurPat JonesGuest Services ManagerWyndham Garden Dover

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to say

6/10 Okay

chaRLES

Traveled with family
Didn’t like it
Stayed 1 night in Feb 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
It was ok. It was a nice comfortable one night stay.
Stayed 1 night in Jan 2024

4/10 Poor

Jenifer

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Guylene

Stayed 1 night in Jan 2024

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was leary
I booked this hotel for overnight on new years Eve. I was familiar with the chain so I booked without thinking of reviews which I ran across later and they were so bad it scared me! But I kept the reservation. The front area was nice, the clerk a little hard to understand but I got checked in efficiently and got to my room without issue other than thinking it was a little shabby and dark! The door to my room was stuck so I called the desk and the clerk came immediately. Upon going out and returning after minute, I parked in the back right by the elevator and my door as he had instructed me. Being handicapped I appreciate that very much. The room was very large and well equipped. The only thing I would suggest would be better lighting, I think that might be why it appears drab! My stay was fine!
Stayed 1 night in Dec 2023

6/10 Okay

Sharen

Traveled with family
Liked: Cleanliness, room comfort
No frills, but clean
This is obviously an older hotel. We stayed during an off week (it was mostly deserted). The gentleman at the front desk was a man of few words. Cordial, but not overly welcoming. The room was clean, but curtain at the window was ripped, mixer on shower was upside down. Bed was rumpled looking, but comfortable. Linens were clean. Only one coffee pod was provided for two travelers.
Stayed 1 night in Dec 2023

8/10 Good

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

penny

Liked: Cleanliness, staff & service
The beds are hard as a rock

6/10 Okay

M

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Craig

Traveled with family
Disliked: Staff & service, property conditions & facilities
Property in disrepair. No morning breakfast service.
Stayed 1 night in Dec 2023

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
It was good for an overnight. Lots of restaurants near by. Bed was sooo comfy.
Stayed 1 night in Dec 2023

2/10 Terrible

micala

Stayed 1 night in Dec 2023

4/10 Poor

Nekesha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never no one at the front desk. Hallway smells like mildew and soiled water. Room had a foul old odor. Picture of pier were different then the actual look of the property and room. Need major upgrades. When the FD agent finally came to the front desk he had on Joggers, flip flops and earmuffs on. Bad look!
Stayed 1 night in Nov 2023

4/10 Poor

Linda

Disliked: Staff & service
Front staff were unavailable. Went to front desk at least 5 times and never saw anyone. Person who checked me in mumble through the check in process, I guess at what she was asking. Thought the furniture was somewhat distressed, the room was clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Kenneth

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was just passing through and needed 1 night. Was old, run down, many things broken, no breakfast as advertised, TV didn’t work… keep driving!!
Stayed 1 night in Nov 2023

4/10 Poor

Linda

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

CYLVIA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Meh
not kept up and a bit run down. Smells musty in the hallway and in rooms.
Stayed 2 nights in Nov 2023

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not the best. We arrived at the hotel and the first time we tried to leave the room, the doorknob came off and we got stuck in the room. We were able to reattach the doorknob enough to open it, but it took a while to get it to work. We told the front desk that the doorknob was broken, thinking it was a security issue for us since we had our belongings in the room and even a safety issue as well. If there was a fire getting out of the room quickly would be difficult, it would take time to get out of the door. The front desk assured us that they would fix it right away. They did not. They never fixed the doorknob while we were there. The shower was also interesting. There seemed to be water under the base of the tub. When you stood on the shower floor, the tub floor moved like a water bed. My husband almost fell. Seems strange I know, but having the tub move while in the shower also seems like a safety issue ? Where and why was there water under the base of the tub? The bed was nice and comfortable.

2/10 Terrible

alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches and moved rooms Broken phone Tv service not working
Stayed 1 night in Nov 2023

6/10 Okay

Rachelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It'll do.
Basic, no frills. Clean and straightforward. Overpriced for what you get. Room is not worth 200.00. Not easy to reach the front desk while in the hotel. No phones in the room and the numbers come up as disconnected when you look them up and call them. Dim lighting in the rooms. No humans at the front desk. Adjoining Mexican restaurant is decent. Panera and shopping center are walking distance.
Stayed 1 night in Nov 2023

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Worn down, not a three star.
Stayed 1 night in Oct 2023

4/10 Poor

Adriane

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was old and dirty. Definitely needs updating. Carpets were old and dirty. Even the paint colors were dated. Staff were not especially friendly or helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Idrissa

Stayed 1 night in Oct 2023

2/10 Terrible

Ashley

Stayed 1 night in Oct 2023

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homecoming 2023
The staff was very helpful during a time when I was not sure I would have a room. This was my second stay here. Thank you so much.
Stayed 2 nights in Oct 2023

8/10 Good

Kavonne

Stayed 2 nights in Oct 2023

4/10 Poor

Denise

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023