Find Resorts & Hotels with Spas in Downtown Brooklyn, NY

"I found this hotel quite challenging from a number of perspectives. Firstly they are clearly a hotel that cater for mass party bookings which made for a very busy hotel 24/7. Unfortunately we were exposed to 3 nights of a 4 night stay to young people arriving back in the early hours fighting, shouting and swearing right outside our room. When I mentioned to the reception staff I was told that the party concerned had checked out and they we should get a good night's sleep on our last night! Absolutely no apologies or attempts to make us as paying customers feel valued. They also have a very strange policy in the bar area. My daughter waited at a table to be served drinks one afternoon no staff came therefore she went up to the bar to order drinks and was then told as she went to the bar she would have to sit there and not at a table!. I was furious and asked why? I was told that this was because the servers would then get commission quite honestly that is not my concern we were paying customers staying at the hotel and should have been treated with respect, Kathy was extremely rude and unprofessional who made again absolutely no attempt to make us feel better. The hotel is old and tired and the cleanliness is poor. I do want to give a shout out to Eddie at Starbucks.he was under a huge amount of pressure with huge queues for coffee every day( again cannot understand the system)but always had a smile 😊"

"Free wifi without any restrictions was compromised. Obvious highjackers in the vicinity. Do not login to any of your personal accounts without a VPN. Your data will be stolen. TV was tiny with no premium services and no access to an hdmi port for a roku or firestick. Room was small with lots of missimg attention to details On a positive note, if youre into the whole Times Square too many people vibe its right in your wheelhouse. I’ll look elsewhere next time. I wouldnt stay there again but "

"Definitely a bare bones hotel. Room was clean and location is perfect for guests seeing a show on Broadway. Staff was pleasant and friendly. Heads up the bag check situation is a little different. There’s no tagging. You just put your bags in a room and it’s kind of the honor system. I did not love that. "

"Clean rooms and bathrooms, friendly staff, easy in and out to the city and subway "

"We came during Thanksgiving, and the staff were completely overwhelmed. Long waits to talk to anyone, and when you did reach them the staff was understandably tired and surly. The location is ideal, but perhaps try them when it’s not so busy. "

"Very clean and convenient location to many things! "

"A lovely, iconic property in a great location for restaurants, theater, sightseeing. Hotel was in the process of starting a new reservation system, was seriously unprepared for it, and significantly understaffed causing delays at check in that were incredibly long. It took us 2 visits to the front desk and 90 minutes before getting access to our rooms. Excusing mistakes and software glitches is one thing, but the staff did not deal with it well. They apologized profusely and repeatedly, but no other response. For example, no offer of water or a drink while in line, no offer of a breakfast or a coffee for our trouble; no offer of a drink in the bar, etc. For the price of a room ($800+), one expects a bit more respect and responsiveness. Kudos to Henry (valet/bellman) and Medy (concierge desk) who were most helpful and apologetic. "