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"Great n professional staff. Clean rooms friendly ambiance. Close to cafes n many great restaurants. "

"Very good , looks just like the pictures . Restaurant inside of the hotel is good but a little pricey. Overall 8.5/10"

"Everyone was great and accommodating highly recommended "

"Fantastic choice for a stay, only downside upfront deposit is more than most in the area. "

"This was, without question, one of the most disappointing hotel experiences I’ve ever had, especially for a property that claims to be five-star. From the start, there was a complete lack of organization and accountability. I booked multiple rooms, and the staff couldn’t even keep basic details straight. To make matters worse, I was later charged a “late checkout fee” despite checking out on time, clearly the result of their internal confusion, not anything I did. What’s most frustrating is that no one bothered to notify me or verify anything before applying the charge. For a hotel at this level, this kind of sloppy handling of guest accounts is unacceptable. Customer service was equally underwhelming, slow to respond, dismissive, and unwilling to take responsibility for obvious mistakes. A five-star hotel should deliver precision, professionalism, and respect for its guests. This place failed on all three. I would not stay here again and would strongly caution others to double-check their bills, because clearly, they don’t."

"It was walking distance form our event at the Kaseya Center - so convenient "

"The rooms look just as it's pictured online. There's not adequate lighting in the bathroom. It took about 3-5 minutes for the shower temperature to change. The room was clean but I'm not sure how often the bedding is changed. It looked clean but when I woke up the next day both my daughter and I were bitten up. My thigh and on her face. "

"Great Staff A little dusty in the room and I found a hair strand that wasn’t mine the second I came in the room and we were placed in a room with broken lights thankfully staff helped us promptly and was so sweet "

"The room was clean and in a great location to the cruise ships but the area around the hotel is old and nothing close for dining. The front desk staff was nice but hard to understand and not very helpful. The bar was not open all day. The free breakfast was as expected, did the job. There was a lot of river party noise, that I did not mind but some might."