“Property cancelled my reservation for me because when I arrived there was a musty odor and smoke smell in the nonsmoking room. My child has asthma and couldn’t stay. Pool was closed as well. Staff told me I didn’t owe anything and gave me a receipt but Expedia agents have been unable to speak to anyone at the property to confirm this was cancelled and I shouldn’t be charged. The room smelled terrible.”
“Property cancelled my reservation for me because when I arrived there was a musty odor and smoke smell in the nonsmoking room. My child has asthma and couldn’t stay. Pool was closed as well. Staff told me I didn’t owe anything and gave me a receipt but Expedia agents have been unable to speak to anyone at the property to confirm this was cancelled and I shouldn’t be charged. The room smelled terrible.”
Natalie