“We prepaid for this room specifically so our son would have a place to stay when he arrived in Florida for school.
After driving for 14 hours, he arrived at the hotel at approximately 10:00 p.m., only to be told that he could not check in because he was under 21. This age restriction was not made apparent to us during the booking process, despite the fact that the room was prepaid.
What is particularly disappointing is how the situation was handled afterward. We repeatedly explained the...
“We prepaid for this room specifically so our son would have a place to stay when he arrived in Florida for school.
After driving for 14 hours, he arrived at the hotel at approximately 10:00 p.m., only to be told that he could not check in because he was under 21. This age restriction was not made apparent to us during the booking process, despite the fact that the room was prepaid.
What is particularly disappointing is how the situation was handled afterward. We repeatedly explained the...
Noah