King Salman Bin Abdul Aziz Al, Saud Street, Dubai Media City, Dubai
이용 후기
9.0
매우 훌륭해요
표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 344개 이용 후기 중 206개" "
10 - 훌륭해요
206
평점 8 - 좋아요. 344개 이용 후기 중 115개" "
8 - 좋아요
115
평점 6 - 괜찮아요. 344개 이용 후기 중 13개" "
6 - 괜찮아요
13
평점 4 - 별로예요. 344개 이용 후기 중 4개" "
4 - 별로예요
4
평점 2 - 너무 별로예요. 344개 이용 후기 중 6개" "
2 - 너무 별로예요
6
9.4/10
청결 상태
9.0/10
직원 및 서비스
9.4/10
편의 시설/서비스
9.0/10
숙박 시설 상태 및 시설
9.4/10
친환경
이용 후기
10/10 - 훌륭해요
Youngju
2023년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Youngju
2023년 4월에 1박 숙박함
답변 제공: Arjaan by Rotana Dubai Media City 님, 2023년 6월 6일
Thank you for your kind feedback and we look forward to welcoming you back at Arjaan in the very near future.
8/10 - 좋아요
YGBIN
출장 여행
2020년 4월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
YGBIN
2020년 3월에 10박 숙박함
10/10 - 훌륭해요
Ryan
2019년 8월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ryan
2019년 8월에 1박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 9월 4일
Dear Sir/Madam,
Please allow me to thank you for choosing Arjaan Dubai Media City as your home away from home and for sharing your rating.
If at any time you have suggestions on how we can improve further, we are always happy to hear.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to welcome you on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
10/10 - 훌륭해요
실제 이용하신 고객
2019년 4월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호화로운 호텔
호텔 자체는 광장히 좋았습니다.
다만, 마침 p2 엘레베이터 구역이 공사 중이라, 이용이 불편한 점이 있었습니다.
위치는 팜 쥬메이라 초입 바로 옆입니다.
마리나 몰까지는 트램으로 간편하게 갈 수 있습니다만, 많이 찾으시는 에미레이트 몰이나 두바이 몰까지는 차가 없다면 다소 불편합니다.
실제 이용하신 고객
2019년 4월에 5박 숙박함
답변 제공: Ayman Ashor General Manager 님, 2019년 5월 21일
Dear Sir,
Thank you for choosing to stay with us and for sharing your feedback.
I am delighted to read that you liked the convenient and accessible location of our hotel.
As much as we want to exceed our guest expectation, we apologize for the less than positive experience you have mentioned regarding the lift maintenance, please allow me to inform you that maintenance is now completed. We appreciate your understanding while we make the changes to enhance our Lobby.
Hopefully on your next visit, you will be able to experience the new changes.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests’ expectations at all times.
We look forward to welcome you on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
10/10 - 훌륭해요
Jaeill
2019년 1월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jaeill
2019년 1월에 4박 숙박함
답변 제공: Ayman Ashor General Manager 님, 2019년 1월 24일
Dear Valued Guest,
Thank you for choosing to stay with us and for rating us here in Hotels.com.
I am delighted to see your overall positive rating.
Our aim is to provide the highest level of service and satisfaction to our valued guests at all times.
We look forward to welcome you back on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
10/10 - 훌륭해요
Sung Yul
2018년 10월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sung Yul
2018년 10월에 1박 숙박함
답변 제공: Ayman Ashor General Manager 님, 2018년 10월 27일
Dear Valued Guest,
Thank you for choosing to stay with us and for rating us here in Hotels.com.
I am delighted to see your overall positive rating.
Our aim is to provide the highest level of service and satisfaction to our valued guests at all times.
We look forward to welcome you back on your next visit!
Sincerely yours,
Ayman Ashor
General Manager
4/10 - 별로예요
실제 이용하신 고객
2012년 12월 17일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
가족과 함께 와야 하는곳
환경이 좋은 곳
실제 이용하신 고객
10/10 - 훌륭해요
Edward
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location, Lovely staff, Amazing food.
Edward
2024년 4월에 7박 숙박함
10/10 - 훌륭해요
Manroop
2024년 3월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and wonderful staff. Amazing amenities
Manroop
2024년 3월에 2박 숙박함
답변 제공: Mr. Manroop 님, 2024년 3월 28일
Dear Mr. Manroop, Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
moises
연인과의 여행
2024년 3월 11일
좋아요: 숙박 시설 상태 및 시설
Muy buen servicio
moises
2024년 3월에 4박 숙박함
답변 제공: Mr. Moises 님, 2024년 3월 13일
Dear Mr. Moises,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Annika
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Annika
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Silvia 님, Suisun City
단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
2024년 3월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truly the MOST AMAZING experience I’ve had in Dubai so far
The customer service is SUPERB and beyond this world. Amr is so kind professional loving and highly intelligent. He showed me the true generosity of Dubai with my WONDERFUL upgrade to huge apartment with a private pool.
I love Ranim who is sweet and kind
I also love my experience at the breakfast buffet with Reeta and Boss Kaza
The food is super delicious and the staff are simply among the best in Dubai
Silvia
2024년 2월에 3박 숙박함
답변 제공: Silvia 님, 2024년 3월 8일
Dear Ms. Silvia,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Your recognition of our colleagues is highly appreciated. It is always with pride that I personally share with my colleagues such kind praise for their efforts to exceed guests’ expectations and provide a truly personalized service on all occasions. Thank you for your kind feedback and we look forward to welcoming you back at Arjaan Dubai Media City.Sincerely, Timur Ilgaz Cluster General Manager
8/10 - 좋아요
MAMADOU DIAN
2024년 2월 20일
MAMADOU DIAN
2024년 2월에 5박 숙박함
10/10 - 훌륭해요
Hussam
가족 여행
2024년 1월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hussam
2023년 12월에 2박 숙박함
10/10 - 훌륭해요
John
2024년 1월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New year night
Very nice stay for the new year, comfortable and clean, staff where attentive with a smile. convenient for the local transport. Would stay again and recommend to friends and family for sure the Arjaan by Rotana (Media City)
John
2023년 12월에 4박 숙박함
답변 제공: Mr. John 님, 2024년 1월 11일
Dear Mr. John, Thank you for sharing your feedback on Hotel.com following your recent stay with us at Arjaan by Rotana Dubai Media City.With much pleasure I read about your overall experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them. With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Best regards, Timur Ilgaz Cluster General Manager
6/10 - 괜찮아요
Samah 님, Edmonton
가족 여행
2024년 1월 2일
좋아요: 직원 및 서비스
in general the stay was ok. The hotel is a older than other hotels, but for the price I paid, it is very good. The only issue is that I had to prompt the room service to come clean the rooms. Wi-Fi was also not great.
Samah
2023년 12월에 4박 숙박함
답변 제공: Ms. Samah 님, 2024년 1월 11일
Dear Ms. Samah, Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.Your feedback about the hotel features is well received and I am pleased to inform you that this is a part of our complete Refurbishment project which is expected to start in the very future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby and should you choose to stay during your next visit.I apologize for any inconvenience you faced regarding the promptness of our housekeeping. Your feedback is important, and I will address this matter with our housekeeping team to ensure that our service standards are consistently met. Rest assured, we will take the necessary steps to improve the efficiency of our room cleaning services.I also regret any inconvenience caused by the Wi-Fi quality during your stay. Providing a reliable internet connection is crucial for our guests, and my team will investigate and rectify any issues to enhance the Wi-Fi experience for future guests.Once again thank you for your valuable feedback and we look forward to welcoming you back in not-too-distant future.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Alexander
단체 여행
2023년 12월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alexander
2023년 12월에 4박 숙박함
답변 제공: Timur 님, 2023년 12월 17일
Dear Mr. Alexander,Thank you very much for your very positive review of your recent holiday with us at Arjaan Dubai Media City. With much pleasure I read about your overall experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them. Your recommendation on Hotels.com is indeed treasured, and I look forward to welcoming you back to Arjaan soon. Best regards, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Urvan
2023년 12월 11일
Urvan
10/10 - 훌륭해요
Frank
2023년 12월 7일
Frank
2023년 12월에 2박 숙박함
답변 제공: Timur 님, 2023년 12월 12일
Dear Mr. Frank,Thank you very much for your very positive review of your recent holiday with us at Arjaan Dubai Media City. With much pleasure I read about your overall experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Your recommendation on Expedia is indeed treasured, and I look forward to welcoming you back to Arjaan soon. Best regards, Timur Ilgaz Cluster General Manager
8/10 - 좋아요
Nabil
가족 여행
2023년 11월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent modern, clean lobby and breakfast area. Stayed in a 2 bedroom flat with family. The rooms are large, clean and offer plenty of space. They are however dated and in need of modernisation. There’s a busy road adjacent to the hotel which, unfortunately proved to be noisy with loud sports cars late night.
Nabil
답변 제공: Timur 님, 2023년 12월 5일
Dear Mr. Nabil,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.Your feedback about the room condition is well received and I am pleased to inform you that this is very much a part of our complete Refurbishment project which is expected to start in the near future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby and should you choose to stay during your next visit.We apologize for the inconvenience caused by the noise from the adjacent busy road, particularly the loud sports cars during late hours. We understand the importance of a peaceful night's sleep, and we'll explore ways to address and minimize this issue to ensure a more comfortable stay for our guests.With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Steven
연인과의 여행, 출장 여행
2023년 11월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
Steven
2023년 11월에 2박 숙박함
답변 제공: Timur 님, 2023년 12월 5일
Dear Mr. Steven,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City. We are glad to read your wonderful comments regarding your experience. Your feedback and rating are important to us as these will assist us to ensure we exceed our guests' expectations. With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future. Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Gerhard
출장 여행
2023년 11월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast
Gerhard
2023년 11월에 5박 숙박함
답변 제공: Timur 님, 2023년 12월 5일
Dear Mr. Gerhard,Thank you for sharing your feedback on Expedia.com following your recent stay with us at Arjaan by Rotana Dubai Media City. We are glad to read your wonderful comments regarding your breakfast experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely,Timur Ilgaz Cluster General Manager
Dear Mr. Keihiro,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I understand the importance of convenience for our guests and I regret that the absence of grocery shops impacted your experience. Please note that there is available options for guests who may need to purchase items from the grocery and have deliveries during their stay.Regarding the construction noise, I sincerely apologize for the disturbance it caused. I understand the importance of a peaceful environment for our guests, and we are actively working to address this issue with the relevant parties to minimize any future disruptions.I do hope that those incidents will not mere your decision to use our facilities and services and that we will have another opportunity to welcome you back and regain your trust. Once again thank you for your valuable feedback and we look forward to welcoming you back in not-too-distant future.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Angelica
단체 여행
2023년 11월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Angelica
2023년 11월에 3박 숙박함
답변 제공: Timur 님, 2023년 12월 5일
Dear Ms. Angelica,Thank you for sharing your feedback on Hotels.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I am really pleased to read your positive rating on our products and services. It is ratings such as yours that motivate all of us to consistently provide an exemplary service to all our guests.With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Fabian
연인과의 여행
2023년 11월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
really friendly staff
Fabian
2023년 11월에 6박 숙박함
답변 제공: Timur 님, 2023년 11월 19일
Dear Mr. Fabian, Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.At Arjaan, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
실제 이용하신 고객
2023년 11월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing location and spectacular view
실제 이용하신 고객
2023년 11월에 6박 숙박함
답변 제공: Timur 님, 2023년 11월 19일
Dear Valued Guest,Thank you for sharing your feedback on Hotel.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
mihrez
가족 여행
2023년 10월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent and great service
mihrez
2023년 10월에 3박 숙박함
답변 제공: Mr. Mihrez 님, 2023년 10월 29일
Dear Mr. Mihrez,Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager
10/10 - 훌륭해요
Berna
출장 여행
2023년 9월 26일
Excellent
Berna
2023년 9월에 1박 숙박함
10/10 - 훌륭해요
Khalid
2023년 9월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Khalid
2023년 9월에 2박 숙박함
10/10 - 훌륭해요
Ying Hsiu
출장 여행
2023년 7월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ying Hsiu
2023년 7월에 5박 숙박함
답변 제공: Arjaan by Rotana Dubai Media City 님, 2023년 8월 18일
Dear Mr. Ying, Thank you for sharing your feedback on Expedia.com following your recent stay with us at Arjaan by Rotana Dubai Media City. We are glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future. Sincerely, Arjaan by Rotana Dubai Media city.
10/10 - 훌륭해요
Sixten
가족 여행
2023년 5월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trevligt hotel, fräscht.
Sixten
2023년 5월에 5박 숙박함
답변 제공: Arjaan by Rotana Dubai Media City 님, 2023년 6월 2일
Dear Mr. Sixten,Thank you for sharing your feedback on Hotel.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Arjaan Dubai Media City.Best regards,Timur IlgazCluster General Manager
10/10 - 훌륭해요
KHATTARI
아이를 동반한 가족 여행
2023년 5월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Très bon séjour passé au sein de l’hôtel Arjaan by Rotana
KHATTARI
2023년 4월에 9박 숙박함
답변 제공: Arjaan by Rotana Dubai Media City 님, 2023년 6월 6일
Thank you for your kind feedback and we look forward to welcoming you back at Arjaan in the very near future.
10/10 - 훌륭해요
Samuel
단체 여행, 연인과의 여행, 가족 여행
2023년 5월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel spacieux et chic, chambre confortable avec balcon offrant une vue splendide sur la ville. Petit dejeuner avec choix diversifié et de qualité. Petsonnel reactif et agréable
Samuel
2023년 4월에 8박 숙박함
답변 제공: Timur Ilgaz 님, 2023년 5월 20일
Dear Mr. Samuel, Thank you for sharing your feedback on Expedia following your recent stay with us at Arjaan by Rotana Dubai Media City.I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide exemplary service to all our guests.With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager
8/10 - 좋아요
Medhat
가족 여행
2023년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Medhat
2023년 4월에 1박 숙박함
답변 제공: Arjaan by Rotana Dubai Media City 님, 2023년 6월 6일
Thank you for your kind feedback and we look forward to welcoming you back at Arjaan in the very near future.
10/10 - 훌륭해요
MOHAMMED
단체 여행, 출장 여행, 가족 여행
2023년 2월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent.
A very elegant hotel with a special track for the GBR. It contains restaurants, yachts, and a beautiful path for the boardwalk. Frankly, I enjoyed a lot, and I will definitely return to this hotel in the near future.
MOHAMMED
2023년 1월에 1박 숙박함
답변 제공: Arjaan by Rotana Dubai Media City 님, 2023년 2월 10일
Dear Mr. Mohammed, Thank you for sharing your feedback for your recent stay with us at Arjaan by Rotana Dubai Media City. We are really pleased to read your positive comments on our products and services.We already look forward to the opportunity of welcoming you back to Arjaan in the very near future.
10/10 - 훌륭해요
Jan Jensen
2020년 2월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk lejlighed og den bedste morgenmad ever.
Jan Jensen
2020년 2월에 2박 숙박함
10/10 - 훌륭해요
Juho
가족 여행
2020년 1월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good family hotel
Spacious and clean rooms with nice view. Good breakfast, adequate pool area. Convenient location only two tram stops from marina. good for families.
Juho
2020년 1월에 9박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2020년 1월 14일
Dear Sir/Madam,
Thank you for choosing to stay with us and for sharing your feedback here in Hotels.com.
I am delighted to read that you had a pleasant stay with us and that you liked the cleanliness, view from your room, dining experience, facilities, convenient and accessible location of our hotel and the service given by the team. I’m sure they enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to welcome you back on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
8/10 - 좋아요
Yves 님, Neuilly-sur-Seine
가족 여행
2019년 12월 30일
좋아요: 청결 상태, 편의 시설/서비스
L’hotel est bien placé , propre , le personnel est efficace
le check in / out facile , petit déjeuner est bien .
Nous avions un appartement avec 3 chambres de tout
confort , ménage ok !
Yves
2019년 12월에 11박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2020년 1월 14일
Dear Sir/Madam,
Thank you very much for choosing to stay with us and for sharing your feedback here in Expedia.
I am glad to read that you had a pleasant stay in overall and that you liked the convenient and accessible location of our hotel, cleanliness, spacious room, dining experience and lastly, the warm service and responsiveness of our colleagues. This was already shared to the team. I’m sure they enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to welcome you back and to provide you the same kind of expeience on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
10/10 - 훌륭해요
Sherif 님, Ottawa
연인과의 여행
2019년 12월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was on point. The breakfast buffet was 5 stars. Pool and jacuzzi were cold, room was amazing, clean with a spectacular view.
Sherif
2019년 12월에 4박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 12월 30일
Dear Sir/Madam,
Please allw me to thank you for choosing to stay with us and for sharing your feedback here in Expedia.
I am glad to read that you had a pleasant stay with us and you enjoyed your breakfast experience with us, the cleanliness and view from your room.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We look forward to welcome you on your future visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
8/10 - 좋아요
실제 이용하신 고객
2019년 12월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
실제 이용하신 고객
2019년 2월에 6박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 12월 30일
Dear Sir/Madam,
Thank you very much for choosing to stay with us and for rating us here in Expedia.
If at any time you have suggestions on how we can improve further, we are always happy to hear.
We look forward to hear from you and to welcome you again on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
10/10 - 훌륭해요
john
출장 여행
2019년 12월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
john
2019년 12월에 5박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 12월 14일
Dear Sir/Madam,
Thank you for your recent visit and for rating us here in Hotels.com.
I am delighted to read that based on your overall rating, you had a pleasant stay in overall.
If at any time you have suggestions on how to improve our services, please let us know.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to hear from you and to welcome you again on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
10/10 - 훌륭해요
Mutaz
2019년 11월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mutaz
2019년 11월에 9박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 12월 7일
Dear Sir/Madam,
Thank you very much for choosing to stay with us and for rating us here in Expedia.
If at any time you have suggestions on how we can improve further, we are always happy to hear.
We look forward to hear from you and to welcome you again on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
2/10 - 너무 별로예요
실제 이용하신 고객
2019년 11월 29일
별로예요: 청결 상태
실제 이용하신 고객
2019년 11월에 1박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 12월 7일
Dear Sir/Madam,
Please allow me to thank you for your recent visit and rating us here in Expedia.
We humbly request if you can give us more comments to further improve our service.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We look forward to hear from you and to welcome you back on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
8/10 - 좋아요
Khaled
2019년 11월 26일
Khaled
2019년 11월에 1박 숙박함
8/10 - 좋아요
Paolo
출장 여행
2019년 11월 23일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good but needs renovating
I’ve stayed for 6 nights and the staff is nice and helpful, room service is great. Breakfast is varied enough, decent choice of pastries. Cappuccino is good.
The room was smallish and it feels like the hotel could use a renovation. The lobby and restaurant look like they are new, hopefully the rest will follow.
Paolo
2019년 11월에 6박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 11월 26일
Dear Sir,
Thank you very much for choosing Arjaan Dubai Media City as your home away from home and for sharing your feedback here in Hotels.com.
I am delighted to read that you had a good stay and you enjoyed your breakfast experience and the warm service given by the team. This was already shared to them. This serves us an inspiration to continually provide our guests only the best in product and service quality.
I also appreciate your comments about the aspects of the hotel that needs updating. It is a pleasure to announce our newly refurbished - Sky deluxe rooms in 29th & 30th floor is now operating and so far, we have been receiving positive feedback from the guests. These rooms have a very modern set-up with new furniture.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.
We look forward to welcoming you back on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
8/10 - 좋아요
Georgios
출장 여행
2019년 11월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great hotel
Pros: Style, Quality, Cleanness, Room size, Amenities, Service
Cons: Not serving alcohol, Low hot water pressure, Very low a/c temp
Georgios
2019년 10월에 3박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 11월 6일
Dear Sir/Madam,
Thank you very much for choosing to stay with us and for sharing your feedback here in Hotels.com.
I am very happy to read that you liked the amenities, size, style and warm service given by the team. This was already shared to them. This serves us an inspiration to continually provide our guests only the best in product and service quality.
As much as we want to exceed your guest expectation, we apologize for the less than positive experience you have mentioned regarding the low water pressure and air-con temperature. This was already addressed to the concerned department for immediate action. As you have pointed out, we are indeed a dry hotel and consumption of alcohol in the public areas of the hotel is not allowed in line with UAE’s rules and regulations. On your future visit, our Front Desk colleagues will be more than happy to assist and guide you to our sister property located nearby our hotel where they offer alcohol drinks.
Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times
We look forward to hearing from you and to welcome you back on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
10/10 - 훌륭해요
Keith
출장 여행
2019년 10월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and clean
Great hotel, close to facilities and offices. Good service.
Keith
2019년 10월에 3박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 11월 6일
Dear Sir/Madam,
Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Hotels.com.
I am delighted to read that you had a comfortable stay with us and that you liked our facilities, cleanliness, convenient and accessible location of our hotel and the warm service given by the team. This was already shared to them. I’m sure they enjoyed catering to your needs as much as you enjoyed your stay and made all the possible efforts to make you feel the true Rotana hospitality.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to welcome you on your future visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
10/10 - 훌륭해요
실제 이용하신 고객
2019년 10월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2019년 10월에 2박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 10월 31일
Dear Sir/Madam,
Thank you for your recent visit and for rating us here in Hotels.com.
I am delighted to read that based on your overall rating, you had a pleasant stay in overall.
If at any time you have suggestions on how to improve our services, please let us know.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to hear from you and to welcome you again on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
10/10 - 훌륭해요
실제 이용하신 고객
2019년 10월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay. The room with the plunge pool is awesome.
실제 이용하신 고객
2019년 10월에 2박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 10월 31일
Dear Sir,
Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Hotels.com.
I am delighted to read that you had a great stay with us and that you liked your Premium room which is one of the best rooms we have.
If at any time you have suggestions on how to improve our services, please let us know.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to hear from you and to welcome you again on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager
8/10 - 좋아요
Hussein
가족 여행
2019년 10월 14일
좋아요: 숙박 시설 상태 및 시설
Hussein
2019년 10월에 1박 숙박함
답변 제공: Florent Greze Rooms Division Manager 님, 2019년 10월 20일
Dear Sir/Madam,
Thank you for your recent visit and for rating us here in Hotels.com.
I am delighted to read that based on your overall rating, you had a pleasant stay in overall.
If at any time you have suggestions on how we can improve further, we are always happy to hear.
Here in Arjaan, we are committed to giving you the experience of “Treasured Time”.
We look forward to hear and to welcome you again on your next visit!
Sincerely yours,
Florent Greze
Rooms Division Manager