표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 97개 이용 후기 중 13개" "
10 - 훌륭해요
13
평점 8 - 좋아요. 97개 이용 후기 중 30개" "
8 - 좋아요
30
평점 6 - 괜찮아요. 97개 이용 후기 중 19개" "
6 - 괜찮아요
19
평점 4 - 별로예요. 97개 이용 후기 중 14개" "
4 - 별로예요
14
평점 2 - 너무 별로예요. 97개 이용 후기 중 21개" "
2 - 너무 별로예요
21
6.4/10
청결 상태
6.2/10
직원 및 서비스
6.0/10
편의 시설/서비스
5.8/10
숙박 시설 상태 및 시설
7.0/10
친환경
이용 후기
4/10 - 별로예요
Karimullah
2024년 1월 31일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Over all it is far from standard
Karimullah
2024년 1월에 2박 숙박함
6/10 - 괜찮아요
Samir
2023년 7월 20일
좋아요: 청결 상태, 직원 및 서비스
Overall it's not bad however a few things to note prior to staying here: First, after you check in, they keep your passport for the duration of your stay UNLESS you pay 130 dhs then they will give it back to you. Second, if you're facing the entrance side aka Nihal Hotel it's going to be noisy every night due to the number of cars that pass by that area as well as the night club within Nihal Hotel. They also seem to be doing renovations within the hotel on all floors so the smell of paint and noise will also be there. Lastly there is a nightclub downstairs and they play loud music every night as well, so if you're a light sleeper make sure to get at least the 4th floor but 6th and 7th floor would be ideal.
Samir
2023년 6월에 28박 숙박함
2/10 - 너무 별로예요
Mohamed
2023년 2월 22일
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Loud music at night, terrible shower.
Mohamed
2023년 2월에 1박 숙박함
8/10 - 좋아요
Stewart
2022년 9월 26일
좋아요: 직원 및 서비스, 객실의 편안함
Transit through Dubai for 1 night
This is one of those places that you get what you pay'd for, its that's simple.
I arrived at 6am and was simply in need af a places to get 4 or 5 hrs sleep, it's close to the airport and so cheap cost me about 120AED or £22 through Hotels.com.
It was all I needed so I can't commit on noise levels during the night.
Staff even at 6am where good and after a quick shower I was out like a light.
Bathroom is dated and not very clean but shower is hot and good pressure.
Bed sheets where clean but had signs of heavy use.
I was allowed a late checkout with no extra charge, I also indulged in an hours massage at the Spa on the 7th floor, conveniently located next to my room.
I would have no problems staying here for a night's transit though Dubai again.
Thank you ORCHID HOTEL.
Stewart
2022년 9월에 1박 숙박함
10/10 - 훌륭해요
ERLI
2022년 9월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ótima. Recomendo.
Bom atendimento. Localização excelente. Ar condicionado. Confortável. Frigobar no quarto. Chaleira elétrica. Elevador. Possui bar, restaurante e um local de balada. Se não gosta de barulho, atente-se a pedir um quarto nos andares superiores. Mas recomendo o hotel.
ERLI
2022년 7월에 8박 숙박함
4/10 - 별로예요
Oliver 님, Carnegie
2022년 9월 7일
별로예요: 직원 및 서비스
They have two clubs in the hotel, and both are loud until 4am (!!!!) in the morning. Even in the 6th floor i couldnt sleep.
Oliver
2022년 8월에 5박 숙박함
8/10 - 좋아요
실제 이용하신 고객
2020년 2월 29일
좋아요: 숙박 시설 상태 및 시설
실제 이용하신 고객
2020년 2월에 1박 숙박함
10/10 - 훌륭해요
실제 이용하신 고객
2020년 2월 28일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service and every thing was perfect
실제 이용하신 고객
2020년 2월에 6박 숙박함
답변 제공: Dianne Manlugon Front Office Supervisor 님, 2020년 3월 1일
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
10/10 - 훌륭해요
Qamar
출장 여행
2020년 2월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Qamar
2020년 2월에 4박 숙박함
답변 제공: Prakash 님, 2020년 2월 22일
Dear Sir,
Thank you very much for your feed back welcome again & again to our hotel so,we will try to give you more service.
8/10 - 좋아요
실제 이용하신 고객
2020년 2월 19일
좋아요: 청결 상태
Ok but atmosphere was not good
실제 이용하신 고객
2020년 2월에 1박 숙박함
답변 제공: Prakash 님, 2020년 2월 19일
Dear Guest,
Thanks for your feed back and we will try to to improve your suggestions
6/10 - 괜찮아요
실제 이용하신 고객
출장 여행
2020년 2월 2일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room, not bad, environment not good for business person.
실제 이용하신 고객
2020년 1월에 2박 숙박함
답변 제공: Dianne Manlugon Front Office Supervisor 님, 2020년 3월 1일
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
2/10 - 너무 별로예요
실제 이용하신 고객
2020년 1월 30일
실제 이용하신 고객
2020년 1월에 3박 숙박함
6/10 - 괜찮아요
mark
2020년 1월 30일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
a good hotel/prime location with a couple minuses
This is my second time staying at the Orchid hotel in Al Rigga. I’m a solo traveller visiting many friends and family in Dubai. Pros: the hotel is close to the airport, and the location is PRIME. very close to the metro station, hundreds of restaurants at the main al rigga street which is a 3 min walk from the hotel lobby, 2 grocery stores nearby, and the hotel is generally clean. CONS: 1. there is an indian night club that opens from 10pm to 3 am and i got situated in the the 4th floor and you can hear loud music till dawn. always request for 6th or 7th floor which were my floors on my first stay there for a quieter sleep. 2. TRAVELLERS beware: DUBAI is an open city and you can have female guests up in your rooms. there is ONE specific receptionist there that will tell you that you cannot have guests visiting you and will tell you that you have to pay for a room rate to have a woman come up with you (forgot his name, but you’ll know him when you see him) he’ll claim it’s the rules but to me it was just his way to get a kickback or bribe by you having to pay a room rate for a female guest. there is a night club in the lobby and lots of couples go in and out so DO NOT GIVE WAY to these receptionists. UAE thrives on tourism and the last thing they want is to anger people staying in their hotel so tell these guys to leave you alone. other than that my stay was pleasant, the remainder of the staff were nice and cleaning person was very good and took care of the room.
mark
2020년 1월에 14박 숙박함
답변 제공: Riazul hasan 님, 2020년 2월 1일
thank you for your recent stay at our hotel Orchid and it is a pleasure to receive your feedback through Trip Advisor about your experience with us. We are delighted to know that you have been one of our frequent guests and positively hopeful to regain your patronage following the inconvenience during your last stay.
I have noted the points raised by you and will definitely look into it.
Thank you once again for choosing to stay with us and we all look forward to welcoming you back.
warm regards
Riazul Hasan
Operation Manager
2/10 - 너무 별로예요
Rehan 님, Karchi
2020년 1월 21일
별로예요: 숙박 시설 상태 및 시설
Not come to this property again,its my worst experience, everything so sl expansive even food and drinks
Rehan
2020년 1월에 1박 숙박함
답변 제공: Riazul Hasan 님, 2020년 1월 22일
Thank you for your stay with us and feed back, we are sorry hear that you find us expensive but this is to bring your kind notice that our rates are very reasonable as compare to other hotels in the area you can verify.
Thank you again for the feed back.
warm regards
Riazul Hasan
Operation Manager
6/10 - 괜찮아요
실제 이용하신 고객
연인과의 여행
2020년 1월 20일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed here previously 10+ years ago and I must say it didn’t have that smell in the rooms as before, however the bath tub, floor and wall tiles were the same as then bathroom. Tiles were chipped and broken in places and lots of mould around the bath. Steam room was out of use and the pool wasn’t available either. If you like staying up till early hours of the morning then that’s fine because at this hotel music is very loud till 3 am every morning. I was not happy I could here it even on the 4th floor. I was offered a room on the next floor. House keeping was done every morning, leaving the rooms clean and smelling fresh. Clean hotel over all but it’s a shame it still has the very old bathroom furniture full of mould.
실제 이용하신 고객
2020년 1월에 7박 숙박함
답변 제공: Riazul Hasan 님, 2020년 1월 21일
Thank you for taking the time to provide us feedback. We regret to hear about your recent stay experience and we sincerely apologize for any inconvenience caused.
The hotel being almost 20 years old has indeed some challenges in some of the rooms, which may have not met your expectations.
We will certainly look at areas where we can improve on
however glad to read that you find the House keeping efficient, Once again, thank you for your time and we look forward to an opportunity to welcome you back in the near future.
Thank you
warm regards
Riazul Hasan
Operation Manager
6/10 - 괜찮아요
실제 이용하신 고객
2020년 1월 18일
This property need to be updated and the photos of the property does not represent the actual product.
실제 이용하신 고객
2020년 1월에 1박 숙박함
8/10 - 좋아요
Benedicta
2020년 1월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice
Benedicta
2020년 1월에 8박 숙박함
답변 제공: Dianne Manlugon Front Office Supervisor 님, 2020년 3월 1일
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
6/10 - 괜찮아요
Jane 님, New York
연인과의 여행
2020년 1월 11일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom always leaked.
Staff was friendly though
Jane
2019년 8월에 15박 숙박함
8/10 - 좋아요
실제 이용하신 고객
출장 여행
2019년 12월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad
Many technical problems at beginning but got there towards the end
Slightly loud at night especially if your in 2nd or 3rd floor because if the club
But would stay there again
실제 이용하신 고객
2019년 11월에 5박 숙박함
답변 제공: Dianne Manlugon 님, 2019년 12월 21일
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel in spite of the technical issue that was encountered in the beginning. Rest assured that the said issue has been addressed to the concerned department and get altered.Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
10/10 - 훌륭해요
Aniko
2019년 11월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aniko
2019년 11월에 9박 숙박함
답변 제공: DIANNE 님, 2019년 12월 1일
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
4/10 - 별로예요
실제 이용하신 고객
2019년 11월 22일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
실제 이용하신 고객
2019년 11월에 5박 숙박함
답변 제공: Dianne Manlugon 님, 2019년 12월 21일
Dear Valued Guest,
Greetings!
Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.
4/10 - 별로예요
실제 이용하신 고객
2019년 10월 15일
실제 이용하신 고객
2019년 10월에 4박 숙박함
답변 제공: Arun Kumar 님, 2019년 10월 16일
Dear Guest,
Thank you for your valuable feedback.
We request you to let us know the areas where we did not meet your expectations so that we can take the necessary steps to elevate the overall experience.
We hope to welcome you again.
10/10 - 훌륭해요
MASLINDADEE 님, Brunei
가족 여행
2019년 10월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location..not really far with the metro station..staffs are really helpful
MASLINDADEE
2019년 10월에 2박 숙박함
답변 제공: Arun Kumar 님, 2019년 10월 16일
Dear Guest,
Thank you for your valuable feedback & appreciating our services.
We look forward to welcome you again.
2/10 - 너무 별로예요
실제 이용하신 고객
가족 여행
2019년 10월 9일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist was rude and incompetent. The girl with the braces spoke to us rudely and dismissively. Bathroom is dirty and the sheets. I will never go back to that hotel again.
실제 이용하신 고객
2019년 10월에 1박 숙박함
답변 제공: Arun Kumar 님, 2019년 10월 16일
Dear Guest,
Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations.
The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience.
We hope to welcome you again.
2/10 - 너무 별로예요
실제 이용하신 고객
2019년 10월 8일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad hotel experience, rude employees, overally not happy with this stay. Next time will be avoidef at all costs!
실제 이용하신 고객
2019년 10월에 2박 숙박함
답변 제공: Arun Kumar 님, 2019년 10월 16일
Dear Guest,
Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations.
The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience.
We hope to welcome you again.
8/10 - 좋아요
실제 이용하신 고객
2019년 10월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
실제 이용하신 고객
2019년 9월에 6박 숙박함
답변 제공: Dianne Manlugon 님, 2019년 10월 7일
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
8/10 - 좋아요
실제 이용하신 고객
2019년 9월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Orchid
All was ok, withouth problems, cleanservice good, what I want, alls make it, really good, services ok, don't try restaurant cos I was still out, and eaiting in other places, but servants was very helpfull.thnx
실제 이용하신 고객
2019년 9월에 10박 숙박함
답변 제공: Dianne 님, 2019년 9월 26일
Dear Valued Guest,
Thank you for your appreciation, We will see you in your next visit.
Thank you.
Kind Regards,
Dianne
10/10 - 훌륭해요
실제 이용하신 고객
2019년 9월 18일
실제 이용하신 고객
2019년 9월에 1박 숙박함
답변 제공: Dianne 님, 2019년 9월 19일
Dear Guest,
Thank You for the valuable feedback! Your heart-warming appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Dianne
8/10 - 좋아요
johziane
2019년 9월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely
Espetacular
johziane
2019년 9월에 4박 숙박함
답변 제공: Dianne 님, 2019년 9월 15일
Dear Ms.Johziane,
Greetings!!!
Thank you for sharing your appreciative feedback. It is always a pleasure to receive positive assessment and we are delighted to read your gracious compliments about the hotel along with the warm and friendly service by our team members. The entire team is also thrilled to see their service being appreciated in this forum. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits.
Warm Regards,
Dianne Manlugon
Front Office Supervisor
4/10 - 별로예요
실제 이용하신 고객
2019년 9월 8일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
실제 이용하신 고객
2019년 9월에 1박 숙박함
답변 제공: Dianne 님, 2019년 9월 9일
Thank you for your feedback!
10/10 - 훌륭해요
실제 이용하신 고객
2019년 9월 5일
실제 이용하신 고객
2019년 9월에 1박 숙박함
답변 제공: Dianne 님, 2019년 9월 7일
Dear Valued Guest,
Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Dianne
Front Office Supervisor.
8/10 - 좋아요
실제 이용하신 고객
2019년 8월 16일
실제 이용하신 고객
2019년 8월에 7박 숙박함
답변 제공: DIANNE 님, 2019년 8월 17일
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Office Supervisor.
10/10 - 훌륭해요
실제 이용하신 고객
2019년 8월 15일
실제 이용하신 고객
2019년 8월에 1박 숙박함
답변 제공: DIANNE 님, 2019년 8월 17일
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Office Supervisor.
2/10 - 너무 별로예요
Mwffak
2019년 7월 31일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
أسوا مافيه الأفريقي الأمن الذي يقف عند باب المصعد غير محترم
Mwffak
2019년 7월에 3박 숙박함
8/10 - 좋아요
Carlos
2019년 7월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Confortable
Good hotel, friendly staff very attentive, great location
Carlos
2019년 7월에 1박 숙박함
답변 제공: Dianne 님, 2019년 7월 31일
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Desk Supervisor
6/10 - 괜찮아요
실제 이용하신 고객
2019년 7월 5일
실제 이용하신 고객
2019년 6월에 2박 숙박함
답변 제공: Sanchit Bhargava 님, 2019년 7월 10일
Dear Valued Guest,Greetings! Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.
10/10 - 훌륭해요
Delowar
2019년 4월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Delowar
2019년 4월에 1박 숙박함
답변 제공: Sanchit Bhargava 님, 2019년 4월 19일
Dear Valued Guest, Greetings!!! Thank you for your review on Expedia.com. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
10/10 - 훌륭해요
K
2019년 4월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
K
2019년 4월에 4박 숙박함
답변 제공: Sanchit 님, 2019년 4월 18일
Thank You for the valuable feedback. And hope to see you soon back.
8/10 - 좋아요
Kabiru Muhammad
2019년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kabiru Muhammad
2019년 4월에 1박 숙박함
답변 제공: Sanchit Bhargava Supervisor 님, 2019년 4월 7일
Dear Guest, Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.
2/10 - 너무 별로예요
Hatim
2019년 2월 23일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hatim
2019년 2월에 2박 숙박함
답변 제공: orchid hotel 님, 2019년 2월 26일
Dear sir,
Thanks for your reviews we will try to improve our more service and
6/10 - 괜찮아요
Nour Eddin
2019년 2월 12일
Business trip
Good location
Nour Eddin
2019년 2월에 6박 숙박함
답변 제공: Anuj 님, 2019년 2월 18일
Dear Mr. Nour,
Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Anuj Baliyan Duty Manager
8/10 - 좋아요
실제 이용하신 고객
2019년 1월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2019년 1월에 1박 숙박함
답변 제공: Amit 님, 2019년 1월 27일
Dear Guest,
Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.
4/10 - 별로예요
christopher
2019년 1월 9일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I recommend no one to stay their the advertising f
I would never stay in this Hotel again even if you offered a free weeks stay due the smell the area the noise and I was the wrong color and not catered for in 5he breakfast and getting woke up at 03.30 in the morning by other guest on the same floor is not my kind of hotel
christopher
2019년 1월에 3박 숙박함
답변 제공: Prakash 님, 2019년 1월 12일
Dear Guest,
Thank you for your valuable time taken to complete the tripadvisor comments about your recent stay with us.
We regret to note that the room allocated to you was not up to your expectations especially your comments regarding noise occurs by other guest.
Please be assured that we have taken the necessary actions to rectify the same and ensure this will not recur for our guests. Your concerns have been brought up to the concerned department head and have been looked into very seriously.
I am sure if you have brought this to the Duty manager at that time an immediate action could have been taken as we take utmost care to serve our guests.
We look forward to welcoming you back to Orchid Hotel again in the near future.
Best Regards,
Orchid Hotel
8/10 - 좋아요
Reza
2018년 12월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great, just the music of the night club was crazy loud at nights.
Reza
2018년 11월에 5박 숙박함
답변 제공: Amit 님, 2018년 12월 4일
Dear Guest,
We appreciate you taking time out of your busy schedule to share your experience with us. We thank you for appreciating the hotel services and also have taken note your complain of loud music of night club.
We look forward to welcome you soon.
4/10 - 별로예요
실제 이용하신 고객
2018년 10월 15일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stinky room. Bad bed. Old toilet. Noisy. Indian club downstairs vibrations nonstop from club.
실제 이용하신 고객
2018년 10월에 1박 숙박함
답변 제공: Orchid Hotel 님, 2018년 10월 28일
Dear Valued Guest,
Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize that your experience was not up to your expectations. Feedback is an essential tool that we use in our business to ensure that we constantly monitor and align our operations to the expectations of our valued guests. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Rest assured the issues that have been raised will be taken up with the sections concerned and you will see the improvements on your next visit. We look forward to welcome you back on your next visit.
Warm Regards,
Orchid Hotel
2/10 - 너무 별로예요
Moein 님, Dubai
2018년 3월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad Hotel
The Hotel very bad and the reception very tough and tactless.they want 20$ additional from me.
This hotel should be remove from expedia .
Moein
2018년 3월에 1박 숙박함
답변 제공: prakash 님, 2018년 9월 23일
Dear sir,.
we are very sorry for that we will try to improve
2/10 - 너무 별로예요
K.
2018년 2월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel experience ever
I would never ever in my life recommend this hotel to anyone. No hot water, leakages and the staff doesn’t care. Stay away from this hotel if you would like to enjoy your stay in Dubai. Be warned!!
K.
2018년 2월에 2박 숙박함
답변 제공: PRAKASH 님, 2018년 2월 22일
WE ARE VERY VERY SORRY SIR
10/10 - 훌륭해요
Semiha
2018년 1월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Semiha
2017년 12월에 4박 숙박함
답변 제공: prakash 님, 2018년 1월 7일
Thank you very much
6/10 - 괜찮아요
Sven 님, Melbourne Australia
2017년 9월 22일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
First time in Dubai
I think it lived very well to the expextations you have on a 3 star hotel
Sven
2017년 9월에 2박 숙박함
답변 제공: Vikram 님, 2017년 11월 13일
Dear Mr.Sven, Thank you for sharing your valuable feedback on Expedia. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai. Regards, Vikram Adetya Tanwar Operations Manager