KING DELUXE ROOM WITH PARTIAL SEA VIEW | 객실에서 보이는 전망

월도프 아스토리아 두바이 팜 주메이라 여행 후기

5 out of 5
월도프 아스토리아 두바이 팜 주메이라
Crescent Road, The Palm Jumeirah, Dubai

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1002개 이용 후기 중 787개" "
평점 8 - 좋아요. 1002개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 38개" "
평점 4 - 별로예요. 1002개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 15개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

KOOKKEUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Waldorf Astoria Dubai Palm Jumeirah, Management Te 님, 2023년 10월 9일
Dear Mr. Kookkeun,Thank you for choosing the Waldorf Astoria Dubai Palm Jumeirah and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again.Kind Regards,Waldorf Astoria Dubai Palm Jumeirah, Management Team

10/10 - 훌륭해요

Dohyeon

2023년 7월에 1박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 8월 28일
Dear DohyeonThank you for posting a five-star rating. We're delighted you enjoyed your stay, and we hope to see you again soon.

10/10 - 훌륭해요

TAEOH

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
방에 룸서비스메뉴가 안내가 안되어있어서 모바일로 검색해서 시켜야했음
2022년 7월에 1박 숙박함
답변 제공: Mohamed Hassan 님, 2022년 10월 20일
Dear TAEOHPlease accept our sincere apologies, as it seems that none of us came back to you earlier. Thank you for sharing your memorable experience at Waldorf Astoria Dubai Palm Jumeirah. We are very happy to hear that you had a wonderful time with us. We look forward to welcoming you back here at our resort. Kind regardsMohamed HassanHotel Manager

10/10 - 훌륭해요

Jiyeong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top quality high-end hotel in Palm Jumeirah
I had an amazing stay in Waldorf Astoria. Every staff was well-educated & trained, warm and supportive. I am pretty much convinced that this hotel should be considered as 1st priority when you visit Dubai for any purposes.
2021년 7월에 4박 숙박함
답변 제공: Waldorf Astoria Dubai Palm Jumeirah 님, 2021년 7월 27일
We are truly heartened to receive your generous review of Waldorf Astoria Dubai Palm Jumeirah. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

2018년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Kara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing. Service and staff outstanding. Amenities top tier. Gorgeous public spaces, pool and beach club.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Vincenzo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 8박 숙박함

6/10 - 괜찮아요

David

연인과의 여행, 가족 여행
좋아요: 청결 상태
Good location, very annoying that the pool attendants reserve sunbeds for people buy leaving magazines on the beds and try and tell you that peope have been down and put them on there, and gone to breakfast, complete lies as ive seen them place them and reserve for same people everyday, then the people dont turn up till 11/12 to sit on them. That was very disappointing when you go down early and still struggle to get a sunbed in a decent area.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Rodena Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an excellent and unforgettable time at Waldorf Astoria Dubai Palm Jumeirah. The staff were friendly and welcoming. The dinning experience was wonderful, especially at Laos. We celebrated our 10 year anniversary, upon our arrival, the staff decorated our bed with roses and a wonderful chocolate desert. The beach was excellent, the rooms were clean and spacious. We will definitely return to the Waldorf Astoria Dubai Palm Jumeirah on our next trip.
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Rona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Top Service
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Top
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Vinod

아이를 동반한 가족 여행, 가족 여행
This was the worst hotel experience in my life .We reached Dubai on the day of flooding (historic Dubai flooding )and the hotel stated that they were not going to send airport pick up .We had 2 rooms booked for 4 days and due to flooding on the roads ,we were unable to get there .I called them multiple times explaining our situation and the hotel front desk was dismissive and stated that it was not their concern or responsibility.i asked the If they could move our reservation for a later date or give us room credit but they were extremely dismissive despite me explaining how taxis had refused to bring us to the hotel .I am extremely disappointed and upset .Not sure ,if I will ever stay in a Waldorf Astoria hotel again anywhere in the world and certainly never in the Dubai property and warn anyone making a booking to rethink .
2024년 4월에 3박 숙박함
답변 제공: David Wilson 님, 2024년 4월 29일
Dear Vinod,We sincerely apologize for inconvenience you experienced during your stay, particularly given the extraordinary circumstances of the historic Dubai flooding. We understand that it was a difficult situation for everyone involved.Your feedback is invaluable, and we hope for the opportunity to regain your trust in the future. If there's anything further we can do to address your concerns, please don't hesitate to reach out.David Wilson General Manager

10/10 - 훌륭해요

Samuel Lincoln

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect property. Plenty of places to eat within the hotel, but very pricey. No other places to eat nearby. Great service.
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Vinod

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Weronika 님, London

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for families with young kids - very busy at the pool so definitely not a place for a romantic adult trip. The staff was amazing - especially the housekeepers and restaurant staff - just lovely. Restaurants are very good quality and food was great.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Guljinder

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

6/10 - 괜찮아요

Olof

The hotel is not bad BUT they have events on the beach EVERY DAY THAT ARE VERY DISTURBING. Today one wedding and a very annoying corporate team building event of some sort. The last three hours of the beach day we had to listen to annoying team building coaches.

10/10 - 훌륭해요

Parminder Singh

Over all it is a wonderful property
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Mostapha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bien
2024년 2월에 6박 숙박함
답변 제공: David Wilson 님, 2024년 2월 23일
Dear Mostapha,Thank you for taking the time to post a review. Your feedback is very valuable to us and we're happy to read you enjoyed your stay. Please come and visit us again soon.Best Regards David Wilson General Manager

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome Hotel, great service and great staff.
2024년 2월에 2박 숙박함
답변 제공: David Wilson 님, 2024년 2월 20일
Dear John,Thank you for taking the time to post a review.Your feedback is very valuable to us and we're happy to read you enjoyed your stay. Please come and visit us again soon.Best regardsDavid Wilson General Manager

8/10 - 좋아요

Sheila 님, Rancho Cucamonga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: David Wilson 님, 2024년 2월 20일
Dear Sheila,Thank you for posting a a good rating. We're delighted you enjoyed your stay and we hope to see you again soon.Best Regards, David Wilson General Manager

10/10 - 훌륭해요

LEI 님, Beijing

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay
2024년 2월에 3박 숙박함
답변 제공: David Wilson 님, 2024년 2월 20일
Dear Lei,We thank you so much for providing a review. We're delighted to read you enjoyed your stay and we look forward to welcoming you back in the future.Best Regards,David Wilson General Manager

10/10 - 훌륭해요

waddah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and facade, nice beach and swimming pool
2024년 2월에 4박 숙박함
답변 제공: David Wilson 님, 2024년 2월 20일
Dear Waddah,It is a pleasure to know, that you enjoyed your stay with us at Waldorf Astoria Dubai Palm Jumeirah. We strive to offer unforgettable memories to our guests and hope to have the pleasure of welcoming you again in the near future.Best Regards,David WilsonGeneral Manager

10/10 - 훌륭해요

Muhammad Nizam

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is fine. Affordable and valuable.
2024년 1월에 1박 숙박함
답변 제공: David Wilson 님, 2024년 1월 30일
Dear Muhammad NizamIt is always a pleasure to hear about positive guest experiences. Thank you so much for having taken the time to write a review.We are delighted to read that you enjoyed your stay with us, and hope that we will have the opportunity to see you again in the near future!Kind regards,David Wilson General Manager

10/10 - 훌륭해요

Ozkar

2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The condition and facilities are very good, but the staff are what makes the hotel excellent. Wherever you went in the hotel, the staff were courteous and friendly. Everyone went out of their way to help you, with a happy smile. In particular, housekeeping, pool staff, and the team in the Pearl Club made it a particularly memorable stay.
2024년 1월에 5박 숙박함
답변 제공: David Wilson 님, 2024년 1월 26일
Dear TimThank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you found our hotel's condition and facilities to your satisfaction.Your kind words about our staff have truly made our day. It's heartening to know that our team's courtesy, friendliness, and willingness to go the extra mile left a lasting impression on your stay. We will make sure to share your compliments with the housekeeping, pool staff, and the Pearl Club team as they take pride in providing exceptional service.We look forward to welcoming you back for another memorable stay.Kind RegardsDavid Wilson General Manager

8/10 - 좋아요

Jakob

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good but could be better
We love this hotel so we came back this year. It is not a huge hotel so it is cosy and easy to get around. Unfortunately the sheet was dirty when we arrived after midnight. And the speakers in restaurant Lao was so bad it made the experience much less romantic
2024년 1월에 6박 숙박함
답변 제공: David Wilson 님, 2024년 1월 26일
Dear JakobWe appreciate your loyalty and feedback. We're delighted to hear that you find our hotel cozy and easy to navigate. However, we sincerely apologize for the inconvenience you experienced with the dirty sheet upon your arrival. This is not the standard of cleanliness we strive for, and we have addressed this issue with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is very valuable to us. We hope to have the opportunity to make your next stay even more enjoyable. We look forward to welcoming you back.Kind RegardsDavid WilsonGeneral Manager

10/10 - 훌륭해요

Azzedine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A paradise of tranquility
Second time and still very good, they think of the basic things..... like an extra bed in the room without asking or charging you for it. Other hotels you have to call them 10 times to to get an extra bed To bad for the roadworks causing traffic delays and next door is a huge construction which causes the ground to tremble and lots of noise but this is both not the cause of the hotel... but it would be nice if this information was provided upfront
2024년 1월에 3박 숙박함
답변 제공: David Wilson 님, 2024년 1월 26일
Dear AzzedineWe sincerely appreciate your return visit and your positive feedback about your stay with us. We apologize for any inconvenience caused by the ongoing roadworks and construction nearby. While these external factors are beyond our control, we understand the impact they can have on your experience. Your suggestion about providing information upfront about potential disruptions is valuable, and we will certainly consider how we can better communicate such details in the future.Thank you for your understanding, and we look forward to welcoming you back for another enjoyable stay.Kind RegardsDavid WilsonGeneral Manager

10/10 - 훌륭해요

Morten Emil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: David Wilson 님, 2024년 1월 26일
Dear Morten EmilWe are truly heartened to receive your generous review and we hope to see you again soon.Kind RegardsDavid WilsonGeneral Manager

10/10 - 훌륭해요

Ghiath

2023년 12월에 2박 숙박함
답변 제공: David Wilson 님, 2024년 1월 26일
Dear GhiathThank you for posting a five-star rating. We're delighted you enjoyed your stay, and we hope to see you again soon.Kind RegardsDavid WilsonGeneral Manager

10/10 - 훌륭해요

Anand

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent ambience and property. Very kids friendly too!
2023년 12월에 2박 숙박함
답변 제공: David Wilson 님, 2024년 1월 30일
Dear Anand,It is a pleasure to know, that you enjoyed your stay with us at Waldorf Astoria Dubai Palm Jumeirah. We strive to offer unforgettable memories to our guests and hope to have the pleasure of welcoming you again in the near future. Best Regards,David WilsonGeneral Manager

10/10 - 훌륭해요

RAFAEL 님, ATLANTA

2023년 12월에 1박 숙박함
답변 제공: David Wilson 님, 2024년 1월 30일
Dear Rafael,Thank you for posting a five-star rating.We're delighted you enjoyed your stay and we hope to see you again soon.Best Regards,David Wilson General Manager

2/10 - 너무 별로예요

Alexandre

가족 여행
별로예요: 직원 및 서비스
When we first got there, the property was closed due to a Government event, which happens and is understandable. I was, however, not given a heads up and no clear indication of what to do. I ended up having to park my car in the street and told to give the keys to a hotel employee. After telling them I needed somewhere to change as I had an important work meeting, I was taken to a near by hotel where I had to change in the lobby restroom (with no changing rooms or showers available). It was not the best experience to have to change in front of other guests and open my bag in the bathroom floor next to the sink as it was the only place were the bag fitted. I was then instructed to leave my bag and given a bag tag. After my meeting, I went back to the hotel to check in expecting some sort of apology for what transpired. I didn’t recieve an apology and there was no initial mention of the events that took place. After I asked to speak to a manager, a very unapologetic woman came and very sarcastically suggested I should try not booking from third party booking sites. She then proceeded to state it wasn’t the hotel’s fault and said she could offer free breakfast, again highlighting that I booked through a third party site and suggested this was why I had to endure such stressful events. I aske requested the reservation was cancelled and the money refunded to my account, being disappointed, it is a 5 star hotel. I recieved no clear confirmation and am still waiting for the refund.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and service
The staff was amazing! Service was great! Good food and overall nice hotel.
2023년 11월에 7박 숙박함
답변 제공: David Wilson 님, 2024년 1월 26일
Dear GuestThank you for posting 10 out of 10 score. We look forward to having you with us again.Kind RegardsDavid WilsonGeneral Manager

10/10 - 훌륭해요

Lyndsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, great location, friendly staff
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Ekaterina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend!
2023년 11월에 5박 숙박함

8/10 - 좋아요

Sabine

2023년 11월에 5박 숙박함
답변 제공: David Wilson 님, 2024년 1월 30일
Dear Sabine,Thank you for posting a good rate. We're delighted you enjoyed your stay and we hope to see you again soonBest Regards,David Wilson General Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely first class Service. Staff were fabulous
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Andrey 님, Szentendre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, very friendly staff, nice rooms and good infrastructure, including dining options.
2023년 11월에 6박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 20일
Dear AndreyThank you for posting a five-star rating. We're delighted you enjoyed your stay, and we hope to see you again soon.

8/10 - 좋아요

Muhammet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Essen trinken ist extrem teuer das ist sehr schade ansonsten ist das Hotel gut
2023년 11월에 3박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 10일
Dear MuhammetThank you for taking the time to post a review. Your feedback is very valuable to us and we're happy to read you enjoyed your stay. Please come and visit us again soon.

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 10일
Dear HelenThank you for posting a five-star rating. We're delighted you enjoyed your stay, and we hope to see you again soon.

10/10 - 훌륭해요

Susanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Familjeresa
Bodde på hotellet för sex år sedan och gillade det lika mycket sedan förra gången. Hotellet har blivit mkt mer barnanpassat, super för alla som åker med små barn och tonåringar.
2023년 10월에 6박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 7일
Dear SusanneThank you for sharing your memorable experience at Waldorf Astoria Dubai Palm Jumeirah. We are very happy to hear that you had a wonderful time with us. We look forward to welcoming you back here at our resort.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 8박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 7일
Dear AnonymousThank you so much for your excellent review. We will share your comments with the team who will be delighted to read your kind words. We are so glad you enjoyed your stay, and we hope to see you again soon.

8/10 - 좋아요

Ayman 님, Dubai

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Gurpreet Singh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 8박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 7일
Dear Gurpreet SinghThank you for posting a five-star rating. We're delighted you enjoyed your stay, and we hope to see you again soon.

8/10 - 좋아요

yusef

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room was wet and as we arrived at the middle of the night was very uncomfortable to change the room, after unpacking.
2023년 10월에 4박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 1일
Dear yusefWe thank you for taking the time to post a review. Your valuable feedback has been shared with the team to help continue to provide the excellent service for which we are known.

10/10 - 훌륭해요

Feroz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service, facilities and food
2023년 10월에 5박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 1일
Dear FerozThank you for posting a five-star rating. We're delighted you enjoyed your stay, and we hope to see you again soon.

10/10 - 훌륭해요

Cornelis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for a relaxing break, awesome guest experience.
2023년 10월에 5박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 11월 1일
Dear CornelisThank you so much for your excellent review. We will share your comments with the team who will be delighted to read your kind words. We are so glad you enjoyed your stay, and we hope to see you again soon.

10/10 - 훌륭해요

Aneesa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at this hotel. The staff was exceptionally friendly. From the breakfast crew to the valet crew. We will definitely stay again.
2023년 10월에 5박 숙박함
답변 제공: Kind regards David Wilson General Manager 님, 2023년 10월 27일
Dear AneesaThank you so much for your excellent review. We will share your comments with the team who will be delighted to read your kind words. We are so glad you enjoyed your stay, and we hope to see you again soon.