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Kempinski Mall Of The Emirates

5.0 star property
Experience ultimate convenience with ski-in/ski-out access to the slopes. Relax in style by the pool or indulge in delicious international cuisine.

Choose dates to view prices

Kempinski Mall Of The Emirates is a luxury eco-certified hotel near Ski Dubai. Guests can ski, relax in the steam room, or enjoy coffee at the poolside bar. Four restaurants offer international cuisine, and the health club offers sledding and snowboarding.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ₩471,733
₩585,937 total
includes taxes & fees
Feb 16 - Feb 17

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours.

View from room

Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours.

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access | Premium bedding, minibar, in-room safe, desk

Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 159 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler

Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler | View from room

Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 45 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours

Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours | View from room

Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours

8.0 out of 10
Very good
(1 review)

Highlights

Patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe room

Premium bedding, minibar, in-room safe, desk

Grand Deluxe room

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 61 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours

Premium bedding, minibar, in-room safe, desk

Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2(once per stay), Private Butler

Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2(once per stay), Private Butler | View from room

Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2(once per stay), Private Butler

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 149 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Aspen Three-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2 (once per stay),Private Butler

Premium bedding, minibar, in-room safe, desk

Aspen Three-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2 (once per stay),Private Butler

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
HDTV
Hypo-allergenic bedding
  • 228 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for Duplex Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

View from room

Duplex Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 76 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Corner Suite - Access to Snow Park in Ski Dubai for 2, Lounge Access including Afternoon Tea

Corner Suite - Access to Snow Park in Ski Dubai for 2, Lounge Access including Afternoon Tea | Premium bedding, minibar, in-room safe, desk

Corner Suite - Access to Snow Park in Ski Dubai for 2, Lounge Access including Afternoon Tea

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Suite, Multiple Beds, City View

Eco-friendly toiletries, hair dryer, bathrobes, slippers

Suite, Multiple Beds, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
Pillow menu
  • 151 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Double Sofa Beds

View all photos for 3 Bedroom Family Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours

Premium bedding, minibar, in-room safe, desk

3 Bedroom Family Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
Hypo-allergenic bedding
  • 140 sq m
  • 3 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

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About the neighborhood

Located in Al Barsha neighborhood, Kempinski Mall Of The Emirates is connected to a shopping center. Travelers who have shopping on the agenda can visit Mall of the Emirates and Souk Madinat Jumeirah, while those looking for another kind of activity may want to check out Ski Dubai. Traveling with kids? Don't miss IMG Worlds of Adventure. Snorkeling and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and skydiving nearby. Visit our Dubai travel guide
Map
Sheikh Zayed Road, Al Barsha, Dubai

What's nearby

  • Mall of the Emirates is a shopping mall in Dubai. Developed and owned by Majid al-Futtaim Properties, it opened in November 2005 and is located at interchange four on Sheikh Zayed road.
    Mall of the Emirates
    2 min walk - 0.2 km
  • Ski Dubai which includes art, interior views and snow
    Ski Dubai
    2 min walk - 0.2 km
  • Fatima Abdullah Mohammed Rasheed Mosque
    9 min walk - 0.8 km
  • Dubai Police Museum
    18 min walk - 1.6 km
  • Al Barsha Pond Park
    3 min drive - 2.0 km

Getting around

  • Mall of the Emirates Station
    9 min walk
  • Dubai Intl. Airport (DXB)
    28 min drive

Restaurants

  • Aspen
    2 min walk
  • The Cheesecake Factory
    4 min walk
  • Eugène Eugène
    2 min walk
  • Salero Tapas & Bodega
    2 min walk
  • St. Tropez Bistro
    2 min walk

About this property

Kempinski Mall Of The Emirates

Luxury family-friendly hotel near Ski Dubai
Located close to Mall of the Emirates and Souk Madinat Jumeirah, Kempinski Mall Of The Emirates provides a poolside bar, a terrace, and a shopping mall on site. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. For some rest and relaxation, visit the steam room. At the 3 on-site restaurants, enjoy brunch, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like snowboarding, sledding, and snow tubing. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an electric car charging station
  • Express check-out, babysitting (surcharge), and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 351 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, bidets, and tubs or showers
  • 49-inch LED TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and childcare services

Similar properties

Exterior
Sheraton Mall of the Emirates Hotel, Dubai
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,002 reviews
The price is ₩262,074
₩329,105 total
includes taxes & fees
Feb 21 - Feb 22
Sheraton Mall of the Emirates Hotel, Dubai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free covered valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 150 for adults and AED 75 for children
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aspen
  • Salero Tapas & Bodega
  • Vera Versilia

Things to do

  • 24-hour gym
  • Children's pool
  • Designer stores
  • Outdoor pool
  • Piano
  • Shopping mall
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowboarding
  • Steam room
  • Stereo

Family friendly

  • Children's pool
  • Dining table
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 10 meeting rooms
  • Conference center

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • No elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 75 for children
  • Airport shuttle fee: AED 263 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emirates Mall Kempinski
Kempinski
Kempinski Emirates Mall
Kempinski Hotel Emirates Mall
Kempinski Mall Emirates
Emirates Mall Hotel
Kempinski Dubai
Kempinski Hotel Dubai
Kempinski Mall Emirates Hotel Dubai
Kempinski Mall Emirates Hotel
Kempinski Mall Emirates Dubai
Kempinski Mall Of The Emirates Hotel
Kempinski Mall Of The Emirates Dubai
Kempinski Mall Of The Emirates Hotel Dubai

Frequently asked questions

Does Kempinski Mall Of The Emirates have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Kempinski Mall Of The Emirates?

As of Jan 21, 2026, prices found for a 1-night stay for 2 adults at Kempinski Mall Of The Emirates on Feb 16, 2026 start from ₩471,733, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Mall Of The Emirates pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Kempinski Mall Of The Emirates?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Kempinski Mall Of The Emirates?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Kempinski Mall Of The Emirates provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 263 per vehicle applies.

Where is Kempinski Mall Of The Emirates located?

Offering ski-in/ski-out access, this hotel in Al Barsha is in a shopping district, within a 5-minute walk of Ski Dubai and Mall of the Emirates, and close to winter activities such as skiing lessons. Souk Madinat Jumeirah and Kite Beach are also within 6 mi (10 km). Mall of the Emirates Station is 9 minutes by foot and Mashreq Metro Station is 11 minutes.

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Reviews

Kempinski Mall Of The Emirates Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 680 out of 1000 reviews
Rating 8 - Good. 215 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

Reviews

10/10 Excellent

Syed Farhan

Liked: Cleanliness, amenities, property conditions & facilities
Everything about the suite and amenities was excellent. The staff was very responsive and the food choices great.
Stayed 4 nights in Dec 2025

10/10 Excellent

WAI MING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are really friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Liked: Amenities
Beautiful rooms and good service
Stayed 3 nights in Jun 2025

8/10 Good

Belaynesh

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great, however, there is a room for improvement but we had a good stay overall.
Stayed 8 nights in May 2025

10/10 Excellent

Belaynesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. Great for kids and shopping as well as Ski Dubai logistics.
Stayed 4 nights in Apr 2025

10/10 Excellent

deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet beautiful wonderful stay
Stayed 4 nights in Nov 2024

2/10 Terrible

Wajih

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy. This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.
Stayed 6 nights in Nov 2025

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience and friendly staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Nabeel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money, very convenient location and extremely friendly staff.
Stayed 5 nights in Nov 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our chalet, the staff and the butler service was all amazing
Stayed 3 nights in Feb 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect vaction i had the hotel was perfect clean and the service best i got ever the u perfect location at the mall
Stayed 5 nights in Dec 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located at Mall of Emirates, next to the Metro
Stayed 4 nights in Feb 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel overall The welcoming staffs, the lux and great services if the room, the great breakfast buffet &… Beside, it was so close to the mall of Emirates which would give massive options for dining and coffee shops and shopping I would choose there again In the future.
Stayed 7 nights in Jan 2025

10/10 Excellent

Arthur Ubaka

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location if you need to balance Abu Dhabi and Dubai. Private, good size rooms.
Stayed 5 nights in Jan 2025

10/10 Excellent

Moayad

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.
Stayed 4 nights in Sep 2023

10/10 Excellent

MABLE CHRISTINE

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 7 nights in Nov 2024

10/10 Excellent

Irman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed the manager at Olea restaurant was very friendly and helpful!
Stayed 13 nights in Dec 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mouhamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again
Stayed 7 nights in Oct 2023

10/10 Excellent

helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
Stayed 5 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.
Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Eh, no thanks.

We were locked out of our suite even though we had paid for late checkout. While that was eventually resolved, the inconvenience continued—our electricity hadn’t been restored, and I had to call the front desk to get the lights turned back on. We also discovered the pool was closed for renovation, but only after we asked about it. The hotel does provide free transportation to the beach, though we didn’t use it as we had a flight to catch that afternoon. Breakfast was limited in variety, but the staff was courteous. The gym, though small, was well equipped and had an instructor on site. Overall, our first stay at the Kempinski Dubai was quite a maddening experience.
Stayed 1 night in May 2025

8/10 Good

Muhammad

Liked: Cleanliness
It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.
Stayed 1 night in Dec 2023

6/10 Okay

Ayesha

Liked: Cleanliness, amenities
The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.
Stayed 1 night in Nov 2023

6/10 Okay

Ashok

Liked: Cleanliness, room comfort

Need service with a smile.

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed
Stayed 3 nights in Dec 2023