Luxury Ocean View Suite | Balcony
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Reviews of Hotel St Clair

3.5 out of 5
Hotel St Clair
24 Esplanade, St. Clair Beach, Dunedin

Reviews

9.4

Exceptional

Rating 10 - Excellent. 406 out of 577 reviews" "
Rating 8 - Good. 130 out of 577 reviews" "
Rating 6 - Okay. 29 out of 577 reviews" "
Rating 4 - Poor. 9 out of 577 reviews" "
Rating 2 - Terrible. 3 out of 577 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were excellent. When we checked in quite late the checkin staff were lovely and helpful. We booked for a second night however our room type was not available so were offered an 1140am checkout as the second nights room would not be ready until later in the day. We received a phone ca next morning saying we could stay in our room for another Night and moving was not required. Touched like this make a stay so very enjoyable and hassle free. Check out staff excellent also. Highly recommend this hour if staying in Dunedin.
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Underground parking was particularly useful as I had two cycles on a rack on the car. I would not have liked to park on the road where theft or damage to the cycles was possible.
Stayed 3 nights in Apr 2024

8/10 Good

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jess

Bloody great
Stayed 3 nights in Apr 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Janina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The good: Really nice spacious room. The bed was super comfortable. Great views of the beach from the balcony. The not so good: Bathroom has mold in the shower and the shower mixer was leaking and had poor water pressure.
Stayed 1 night in Apr 2024

10/10 Excellent

Joanne Kirstie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with super friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Serene

Liked: Cleanliness, staff & service, property conditions & facilities
stunning
Stayed 1 night in Mar 2024

10/10 Excellent

ELIZABETH

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view from balcony. Great location.
Stayed 2 nights in Mar 2024

8/10 Good

Hilary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel St Clair Team on Mar 29, 2024
Thank you for the review Hilary, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has an outstanding location. You are looking directly at the ocean. We watched surfers from our room. The room was comfortable and clean. The bed was very comfortable. There are several nice restaurants in the area. The hotel itself looks a little dated which felt ok for the beachy vibe. Parking was difficult on the weekend.
Stayed 2 nights in Mar 2024
Response from Hotel St Clair Team on Mar 23, 2024
Thank you for the review Jill, we are pleased to hear you enjoyed your stay.Kind Regards,KaylaFront Office Manager

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with everything you needed. Quiet with a great sea view. Cafe below hotel did great coffee
Stayed 2 nights in Mar 2024
Response from Hotel St Clair Team on Mar 8, 2024
Thank you for the review Kim, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Hotel St Clair Team on Mar 22, 2024
Thank you for the review Mike, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel St Clair
Great location - quiet, fantastic views and beautiful sunrise over the sea. Great eateries close by.
Stayed 1 night in Feb 2024
Response from Hotel St Clair Team on Feb 28, 2024
Thank you for the review, we appreciate it!Kind Regards,KaylaFront Office Manager

8/10 Good

Mrs Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sight from our window was awesome. The staff were brilliant, went above and beyond. Very clean and the unit had a bath.
Stayed 1 night in Feb 2024
Response from Hotel St Clair Team on Feb 28, 2024
Thank you for the review Mrs Carol, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Feliciano

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice waterfront location
Stayed 1 night in Feb 2024
Response from Hotel St Clair Team on Feb 28, 2024
Thank you for the review Feliciano, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location on beautiful beach. Several nice restaurants in the area. Our room was not Ocean Front but could see part of the beach with many people surfing. Also had good view of sunset from our balcony.
Stayed 3 nights in Feb 2024
Response from Hotel St Clair Team on Feb 20, 2024
Thank you for the review Steven, we appreciate it!Kind Regards,KaylaFront Office Manager

2/10 Terrible

STEPHEN

Liked: Cleanliness, room comfort
Disliked: Staff & service
No Designated Parking
They have no designated hotel parking. You have to take your chances with rest of the public. The car park below the hotel is public as well. So on a sunny day almost impossible to park. Found interaction with staff very poor. Customer service training needed.
Stayed 2 nights in Feb 2024
Response from Hotel St Clair Team on Feb 16, 2024
Thank you for the feedback Stephen. Our car park is not open to the public and is for guests only. Unfortunately we have more rooms than car parks so it does fill up quite quickly but we are lucky enough to have free, 24/7 parking surrounding the Hotel! We apologise if the customer service was not up to standard.Kind Regards,KaylaFront Office Manager

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful seaside location! Rooms are very nice with beautiful view
Stayed 4 nights in Feb 2024
Response from Hotel St Clair Team on Feb 15, 2024
Thank you for the review Katherine, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great little hotel with a fabulous restaurant next door and several down the street... amazing surfing beach and lovely rooms with stunning views... a memorable place for sure..
Stayed 2 nights in Feb 2024
Response from Hotel St Clair Team on Feb 15, 2024
Thank you for the review Andrew, we are glad you enjoyed your stay!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Darry, Surrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel on waterfront, a few cafes and restaurants within walking distance, amazing 3 km beach and esplanade
Stayed 2 nights in Feb 2024
Response from Hotel St Clair Team on Feb 15, 2024
Thank you for the review Darry, we appreciate it!Kind Regards,KaylaFront Office Manager

6/10 Okay

Roberta

Location was outstanding but I feel like the hotel and villages were overrated. Rooms were very small and layout was awkward -our room was on main level that overlooked the main parking lot. No privacy and had to keep curtains closed. Village rooms are a lot further from the main hotel and restaurants than pictured. I feel like the pics were outstanding and the accommodations were fair. Very disappointing, but weather was great so we didn't have to stay in room but to sleep (expensive slumber).
Stayed 1 night in Feb 2024
Response from Hotel St Clair Team on Feb 8, 2024
Thank you for the feedback Roberta. Kind Regards,KaylaFront Office Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Very hospitable staff and great facilities
Stayed 1 night in Feb 2024
Response from Hotel St Clair Team on Feb 8, 2024
Thank you for the review Lisa, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

LANCE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVELY OUTLOOK SALT WATER POOL ACCESS A BONUS WILL STAY AGAIN
Stayed 1 night in Jan 2024
Response from Hotel St Clair Team on Feb 8, 2024
Thank you for the review Lance, we appreciate it!Kind Regards,KaylaFront Office Manager

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On its last legs. In dire need of a revamp, our bathroom was unpleasant, grouting coming loose, mould, just dirty all over really. Someone needs to intervene and spend some money to save this property on the ocean!
Stayed 1 night in Jan 2024
Response from Hotel St Clair Team on Jan 30, 2024
Thank you for the review Alex, we appreciate the feedback. We are actually in the process of revamping the rooms so we hope to see you again soon :)Kind Regards,KaylaFront Office Manager

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Kristin, we are glad you enjoyed your stay!Kind Regards,KaylaFront Office Manager

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Housekeeping needs improvement
I think the housekeeping needs improvement, I took a bath on Saturday night, I’d been to the beach and was covered in sand and sunscreen which left dirty marks around the bath when I checked out on Tuesday the marks were still there.
Stayed 3 nights in Jan 2024
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the feedback Karen. I apologise that this was missed and will pass that information onto Housekeeping. We hope you enjoyed your stay regardless.Kind Regards,KaylaFront Office Manager

10/10 Excellent

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and ambiance.
Stayed 1 night in Jan 2024
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Grahame, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
The location is fabulous along the beach and I loved watching the surfers. Staff were always friendly and helpful. I didn’t like the design of the shower as it got the bath mat very wet but everything else was wonderful.
Stayed 3 nights in Jan 2024
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the feedback Barbara, we are glad you enjoyed your stay!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Mary, we are glad you enjoyed your stay!Kind Regards,KaylaFront Office Manager

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the staff were very friendly and helpful. The room was large and comfortable - very clean and tidy. It's a shame we weren't advised on booking that the hotel's own restaurant/cafe would be closed on public holidays, and that nearby eateries would also be closed. We had to travel further than anticipated to get meals.
Stayed 2 nights in Jan 2024
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Paula. Just to let you know that the restaurant and café on site are not our own and we were unsure of their opening hours due to being separate businesses. However, we understand the inconvenience and will take this into account.Kind Regards,KaylaFront Office Manager

10/10 Excellent

sathish

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic location
Stayed 1 night in Jan 2024
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Sathish, we appreciate it!Kind Regards,KaylaFront Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, lovely location but small niggles
The room was lovely, very spacious and with an uncommon (nowadays) luxury - a bath! A balcony looked out over the bay. There were several eateries within 5 minutes' walking distance. We only stayed one night but will be back next time we're in Dunedin. Niggles - only two coat hangers, and both were is use to hold bathrobes, which we didn't need. No power points within reach of the table so I couldn't charge my laptop while I was using it. In common with many hotel rooms, the lighting was very poorly thought out and didn't illuminate the ares we wanted to use for reading, using a laptop etc.
Stayed 1 night in Dec 2023
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the feedback David, we apologise and will take this into account!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Liam, we appreciate it :)Kind Regards,KaylaFront Office Manager

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Leah, we are glad to see that you enjoyed your stay!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Edward, Colorado Springs

Stayed 1 night in Dec 2023
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Edward, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Lovely hotel in great spot
Stayed 1 night in Dec 2023
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Bronwyn! We appreciate it :)Kind Regards,KaylaFront Office Manager

8/10 Good

Juanita

Stayed 2 nights in Dec 2023
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Juanita, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

cassie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooks the beach, great sized rooms. Close to the bars and restaurants on the waterfront. Friendly staff and closed in parking available
Stayed 1 night in Nov 2023
Response from Hotel St Clair Team on Dec 1, 2023
Thank you for the review Cassie! We appreciate it :)Kind Regards,KaylaFront Office Manager

8/10 Good

Rhonda

Stayed 4 nights in Nov 2023
Response from Hotel St Clair Team on Jan 28, 2024
Thank you for the review Rhonda, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Nov 2023
Response from Hotel St Clair Team on Dec 1, 2023
Thank you for the review Alastair! We appreciate it :)Kind Regards,KaylaFront Office Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the beachfront location and views from our room.
Stayed 3 nights in Nov 2023
Response from Hotel St Clair Team on Dec 1, 2023
Thank you for the review Patricia! We appreciate it :)Kind Regards,KaylaFront Office Manager

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot by the beach. Lovely spacious rooms wirh everything you could need and beautiful outlook. Lots of cafes and restaurants wothin the block. Friendly service at the front desk.
Stayed 2 nights in Nov 2023
Response from Hotel St Clair Team on Nov 26, 2023
Thank you for the feedback Kate, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Virginia B

Stayed 1 night in Nov 2023
Response from Hotel St Clair Team on Nov 20, 2023
Thank you for the review Virginia, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Barb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Great staff.
Stayed 1 night in Nov 2023
Response from Hotel St Clair Team on Nov 16, 2023
Thank you for the review Barb! We appreciate it :)Kind Regards,KaylaFront Office Manager

10/10 Excellent

Svetlana

Stayed 2 nights in Nov 2023
Response from Hotel St Clair Team on Dec 15, 2023
Thank you for the review Svetlana, we appreciate it :)Kind Regards,KaylaFront Office Manager

6/10 Okay

Helen

Stayed 1 night in Nov 2023
Response from Hotel St Clair Team on Nov 13, 2023
Thank you for the review Helen, we appreciate it!Kind Regards,KaylaFront Office Manager

10/10 Excellent

Julie

Stayed 2 nights in Nov 2023
Response from Hotel St Clair Team on Nov 11, 2023
Thank you for the review Julie! We appreciate it :)Kind Regards,KaylaFront Office Manager

2/10 Terrible

Mary Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel St Clair Team on Nov 9, 2023
Thank you for the review Mary Ruth, we appreciate it! Kind Regards,KaylaFront Office Manager

8/10 Good

Alysha

Stayed 1 night in Oct 2023
Response from Hotel St Clair Team on Nov 6, 2023
Thank you for the review Alysha!Kind Regards,KaylaFront Office Manager