이스트코스트 및 미들랜즈 B&B

"The room and facilities were good, and most of the staff were kind and professional. However, I had a very unpleasant experience with one staff member who worked in the morning, wore a beanie and a gold necklace. While this person was friendly and talkative with other colleagues, he completely ignored me whenever I approached or spoke to him. On my last day, when I came to pick up my luggage, he stood silently without greeting or responding to my questions—just watching me as I took my bag and left. I don’t expect every staff member to be cheerful all the time, but this behavior made me feel extremely unwelcome and uncomfortable. Although I do not wish to assume or suggest that this person has an issue with Asian guests, I couldn’t help but notice that the guests who were treated this way, including myself, happened to be Asian. It left a very negative impression of the hotel overall, despite the kindness of the other staff. I sincerely hope the hotel management identifies this staff member and ensures that all guests are treated with respect and courtesy. "

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