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"This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated! "

"We had to change rooms due to a very loud vibrating bathroom fan and the very intense cleaning material smell. So we called reception and their super sweet and helpful staff member came out atn10pm to find us another room. Which was super nice, quiet and no smells! We like to thank you guys again for being so extra helpful and attentive. Mattresses were excellent, rooms spotless! "

"Very accommodating, we arrived early and they put our push bikes in a lockable shed. The only thing was shower was very tight could not move around properly. Very easy walking distance to dining."

"Great room, clean and quiet "

"Everything we needed to enjoy our stay "

"Comfortable stay"

"Very good"

"Excellent facilities. Comfortable rooms and beds "

"Lovely holiday in Gisborne. Small bed but spotless room with everything we needed. We loved the coffee machine in the foyer and used the lovely pool in the hot weather. Staff were excellent. We will return "