수영장

노보텔 겐트 센트럼 여행 후기

3 out of 5
노보텔 겐트 센트럼
Hoogpoort 52, Ghent

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 399개" "
평점 8 - 좋아요. 1000개 이용 후기 중 470개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 97개" "
평점 4 - 별로예요. 1000개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 12개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
It was an unpleasant experience. The reception staff said that no reservation for my name. She asked for confirmation so I showed her the confirmed mail from hotels.com. She did not even check it properly and she was irritated by saying, "How do I know Chinese?" (In fact, it was Korean. Calling all Asians to Chinese is racism. And Netherlandic language was listed together in the mail as you know.) Finally, she explained that the reservation was omitted due to computer error, and never said sorry.
2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good hotel
A decent hotel, great location, and the bed is great! Overall does not appear very well maintained though.
2017년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

정인

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 매우좋다. 유명한 성당 바로 앞이고 야경 찍는 스팟도 가깝다. 무한리필 립 식당 아마데우스도 호텔 바로옆. 직원들고 친절하고 객실도 좋았음

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very much satisfied.
Very nice location, proper breakfast (great croissant!), friendly staff, safe neighborhood, nice, clean room with a fridge and a hot pot. I really enjoyed my stay!
답변 제공: TOUNE Sven 님, 2015년 2월 7일
Good morning, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Gent Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel. Sincere regards Sven TOUNE

10/10 - 훌륭해요

Evan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best place for sightseeing in Gent
Easy access to the popular places by walk, clean room, perfect breakfast except for limited parking space

8/10 - 좋아요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 5월 5일
Beste Marco, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Veronique Van Hulle, General Manager

6/10 - 괜찮아요

Wesley 님, Eindhoven

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Average property but very well located in the center. Walkable distancies to all of the attractions. Parking in the property that makes very convenient specially in this area.
2024년 3월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 3월 18일
Dear Wesley, Thank you for taking the time to review your stay.We're delighted to hear you appreciated our central location, convenient for exploring the city's attractions, and our on-site parking facilities, an amenity we're proud to offer despite the limitations of our historic city center. While we are pleased that our room amenities met your expectations, we note your ratings suggest there may be areas for us to improve. Rest assured, we are committed to maintaining our hotel's condition and service quality to ensure a comfortable stay for all guests.We hope to welcome you back. Best wishes,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Rafael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice location and safe
2024년 3월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 3월 18일
Dear Rafael,Thank you for your kind feedback.We're thrilled to hear that you found our location to be excellent and appreciated the safety of the area. It's also wonderful to know that you were fully satisfied with the cleanliness of our rooms, the condition of our hotel, and the level of service provided by our team. Your positive remarks about the room amenities are much appreciated, and we're glad that our efforts to ensure a comfortable stay did not go unnoticed. We strive to maintain a high standard in all aspects of our guest experience, and your feedback is a valuable affirmation of our team's dedication.We hope to welcome you back in the future.Best wishes,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Barbara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Al centro di Gent, tutto perfetto
2024년 2월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 2월 17일
Gentile Barbara,Grazie per aver recensito il nostro hotel.Siamo estremamente lieti che abbia trovato la pulizia della camera impeccabile, grazie al nostro servizio di pulizia giornaliero. Ci fa piacere sapere che ha apprezzato le condizioni del nostro hotel, costantemente mantenute per offrire un soggiorno confortevole in un ambiente storico. Il nostro team è felice di averle fornito un servizio che ha soddisfatto le sue aspettative, sempre attento alle esigenze dei nostri ospiti. È gratificante leggere il suo apprezzamento per gli accessori in camera, progettati per garantire un'esperienza rilassante e piacevole.Speriamo di avere presto il piacere di ospitarla di nuovo presso il Novotel Gent Centrum. Nel frattempo, le porgiamo i nostri cordiali saluti.Veronique Van Hulle, General Manager

8/10 - 좋아요

Jos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Weer een prima verblijf
2024년 2월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 2월 12일
Beste Jos, Hartelijke dank voor deze enthousiaste beoordeling.We zijn blij te horen dat u tevreden was over de netheid van uw kamer en de service die ons team heeft geboden. Het doet ons goed dat u ook de voorzieningen op uw kamer als positief heeft ervaren. We streven ernaar om onze gasten een comfortabel verblijf te bieden met faciliteiten zoals airconditioning, een uitgebreid ontbijt en een gezellige bar. We betreuren het echter dat de conditie van het hotel niet geheel aan uw verwachtingen voldeed. We willen u laten weten dat we continu bezig zijn met het onderhouden en updaten van ons hotel om de ervaring van al onze gasten te verbeteren.Hopelijk tot ziens,Veronique Van Hulle, General Manager

8/10 - 좋아요

Yolande

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and Friendly staff
2024년 1월에 3박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 2월 9일
Dear Yolande,Please accept our thanks for your kind review regarding your stay.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We hope to see you again on a future visit.Kind regards,Veronique Van Hulle, General Manager

8/10 - 좋아요

Beata

2024년 1월에 3박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 2월 5일
Dear Beata,Thank you for taking the time to leave your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great for solo travellers
perfect location and amazing staff who go above and beyond. Very comfy and nice hotel in a breath taking spot.
2024년 1월에 2박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 1월 17일
Dear Ashley,Thank you for such a positive review of your stay.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to welcoming you back.Best wishes,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Mathilde

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Je séjourne souvent dans cet hôtel et y suis toujours satisfaite. Très bon accueil ; meilleur petit-déjeuner de tous les Novotel) ; localisation au cœur de la ville et en été piscine extérieure ! Les chambres sont calmes et confortables bonne offre de chaînes TV/radio.
2024년 1월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 1월 16일
Chère Mathilde,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes ravis d'apprendre que l'accueil de notre équipe a répondu à vos attentes et que notre petit-déjeuner, riche en produits locaux, vous a particulièrement plu. Il est vrai que notre emplacement, au cœur de la ville, offre un accès privilégié aux joyaux de Gent, et nous sommes heureux que vous ayez pu profiter de notre piscine extérieure en été. Votre retour positif sur le confort et la tranquillité de nos chambres nous touche, et nous sommes contents que notre offre de chaînes TV/radio ait contribué à rendre votre séjour agréable.Au plaisir de vous revoir à nouveau très bientôt,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Fatma esra

2024년 1월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 1월 15일
Dear Fatma Esra,Thank you for sharing your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next stay.Best wishes,Veronique Van Hulle, General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Moyen
Chambre "vieillotte" ... La peinture n'efface pas la décoration d'époque... Accueil professionnel et agréable
2024년 1월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 1월 8일
Cher hôte,Merci pour la rédaction de cet avis à propos de notre établissement.Nous sommes ravis que vous ayez trouvé notre accueil professionnel et agréable. C'est un plaisir de lire que la propreté de notre établissement ainsi que les services fournis ont répondu à vos attentes à hauteur de 80%. Nous prenons note de votre commentaire concernant le style des chambres. Bien que certaines caractéristiques de l'hôtel soient effectivement d'une époque précédente, nous tenons à souligner que nos chambres sont bien entretenues et que l'hôtel est construit autour d'une cour intérieure charmante avec piscine extérieure non chauffée, offrant un cadre unique à nos clients.Ce serait un plaisir de vous revoir prochainement.Bien à vous,Veronique Van Hulle, General Manager

8/10 - 좋아요

priscilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Net hotel, vriendelijke ontvangst, kamers eenvoudig en goed schoon. Midden in centrum. Ontbijt was prima.
2024년 1월에 2박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 1월 8일
Beste Priscilla,Heel erg bedankt voor uw feedback.We zijn blij te horen dat de ontvangst aan onze receptie, die 24 uur per dag geopend is, vriendelijk was en dat onze kamers aan uw verwachtingen voldeden qua eenvoud en netheid. Ons team streeft er dagelijks naar om de kamers perfect schoon te houden. Het doet ons ook goed dat u genoten heeft van ons uitgebreide ontbijt met lokale producten, ondanks de mogelijkheid van een kleine wachtrij bij de koffiemachines. We waarderen het zeer dat u de centrale ligging in het hart van Gent, op slechts 350 meter van de Sint-Baafskathedraal, als positief heeft ervaren.Een volgende keer staan we met genoegen weer voor u klaar.Hartelijke groeten,Veronique Van Hulle, General Manager

2/10 - 너무 별로예요

Patrick

단체 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 1월 4일
Beste Patrick,Bedankt voor deze recensie.Jullie tevredenheid is onze topprioriteit en we vinden het dan ook erg jammer dat jullie niet tevreden waren over onze service. We hadden graag geweten wat we kunnen verbeteren. Hopelijk hebben jullie toch genoten van jullie verblijf.We verwelkomen jullie graag opnieuw voor een betere ervaring.De beste wensen voor 2024,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Robert 님, East Amherst

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2024년 1월 2일
Beste Robert,Hartelijk dank voor deze fijne beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Het was een plezier jullie te mogen ontvangen en hopelijk tot een volgende keer.Hartelijke groet,Veronique Van Hulle, General Manager

8/10 - 좋아요

Ioannis

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 12월 23일
Dear Ioannis,Thank you for taking the time to share your opinion with us.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you again. Best regards,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Timo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Op loopafstand van waar we voor kwamen. Uitstekend hotel. Heerlijk geslapen.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Beste Timo,Heel erg bedankt voor uw mooie score!We zijn blij te horen dat u heerlijk geslapen heeft en onze locatie ideaal vond. Onze kamers zijn inderdaad ontworpen om comfort en rust te bieden, met hoogwaardige bedden van 1m60 x 2m00 en geluiddichte deuren voor een goede nachtrust. Het doet ons goed dat u de netheid van de kamer en de staat van het hotel als uitstekend heeft ervaren; ons team zet zich dagelijks in om de hoogste standaarden van schoonmaak en onderhoud te handhaven. Uw waardering voor onze service is de kroon op ons werk en we streven ernaar om elke gast een onvergetelijk verblijf te bieden.Vriendelijke groeten en graag tot ziens,

8/10 - 좋아요

Johan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Breakfast was poor ,espesially for that price.
2023년 11월에 6박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Dear Guest,Thank you for taking the time to share your experience with us.We are glad to hear that you found our room amenities and service to meet your expectations, reflecting our commitment to providing a comfortable and convenient stay. We also appreciate your recognition of the cleanliness of our rooms, as our team works diligently to maintain high standards.We have, however, noted your concerns regarding the breakfast. We continuously strive to provide value and quality, and your feedback is invaluable in this effort.We look forward to the pleasure of serving you in the future.Kind regards,

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
Beste Mark,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met warme groeten en graag tot een volgende keer,

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Dear Ken,Thank you for this great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to have the occasion to welcome you back.Best wishes,

10/10 - 훌륭해요

Beverley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ghent Centrum is an excellent hotel, parking underneath and amazing sauna and steam room. Serda on reception was absolutely lovely , so friendly & helpful, she gave us an upgraded room.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Dear Beverley.Thank you very much for sharing your positive review.We are thrilled to hear that you appreciated our convenient parking facilities and enjoyed our sauna and steam room. It is also great to know that Serda, our receptionist, made a positive impact on your stay with her friendliness and helpfulness, and that you were pleased with the upgraded room.We always strive to provide excellent service and comfortable accommodations for our guests, and your kind words are truly appreciated. We hope to have the opportunity to welcome you back for another memorable stay in the heart of Ghent.We look forward to welcoming you back on a future occasion.Best regards,

10/10 - 훌륭해요

Ying-Dar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
尊敬的Ying-Dar,感谢您对我们酒店的好评!我们很高兴您对房间的清洁度、酒店条件、服务和舒适度都给予了100%的满意度。我们的团队一直致力于为客人提供优质的服务和舒适的住宿环境。再次感谢您对我们酒店的肯定。期待您再次光临我们的酒店,再次感谢您的支持,祝您生活愉快!

4/10 - 별로예요

frederick

ik had een rustige kamer gevraagd na de rumoerige die ik een tijdje terug had. ik kreeg een kamer met raam op een steegje. twee nachten nachtlawaai van cafegangers. Dit terwijl men kamers heeft aan de binnenzijde van het hotel.Mij niet gelaten er zijn hotels genoeg in Gent.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Beste Frederick,Bedankt voor uw feedback over uw recente verblijf in ons hotel.Het spijt ons te horen dat u last heeft gehad van nachtlawaai van cafégangers in de steeg. Hoewel we kamers hebben aan de binnenzijde van het hotel, kunnen we niet altijd garanderen dat deze beschikbaar zijn. Al onze kamers zijn wel voorzien van dubbele beglazing en geluiddichte deuren om het geluid zoveel mogelijk te beperken, en we bieden ook oordopjes aan voor extra comfort. We hopen toch dat uw nachtrust niet te erg verstoord werd. We waarderen uw opmerkingen en zullen deze gebruiken om onze service te verbeteren. We hopen dat u ons in de toekomst nog een kans geeft om u een betere ervaring te bieden.Graag verwelkomen we u in de toekomst opnieuw.Met vriendelijke groeten,

10/10 - 훌륭해요

Catriona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Dear Catriona,Thank you for taking the time to share your experience at our hotel.It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,

8/10 - 좋아요

Maurice

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nette kamers, vriendelijk en behulpzaam personeel.
2023년 9월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 12월 7일
Beste Maurice,Hartelijk dank voor deze fijne beoordeling.Wat fijn dat u genoten heeft van uw verblijf bij ons en dat u de vriendelijkheid van ons personeel als pluspunt aanhaalt. Dat horen we graag.Met warme groeten en graag tot een volgende keer,Veronique Van Hulle, General Manager

8/10 - 좋아요

Jan-Willem

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goede ligging
2023년 9월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 12월 12일
Beste Jan-Willem,Hartelijk dank voor deze fijne beoordeling.Wat fijn dat u een prettig verblijf bij ons had en dat u heeft genoten van onze gunstige ligging.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Magnus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Kära Magnus,tack för att ni har tagit er tid att lämna ett omdöme.Vi är glada att få läsa att ni uppskattade våra fräscha och bekväma lokaler. Det är också trevligt att veta att ni var nöjd med vår service. Vi är stolta över att erbjuda en välkomnande atmosfär och en hjälpsam personal och det är alltid roligt att få positiv feedback om våra ansträngningar.Vi hoppas att ni väljer att bo hos oss igen nästa gång ni besöker Gent. Med vänliga hälsningar,

8/10 - 좋아요

Josef

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Sehr geehrter Josef,vielen Dank, das Sie sich die Zeit genommen haben, eine Bewertung über unser Hotel zu schreiben.Es hat uns sehr gefreut, dass Sie sich bei uns rundum wohlgefühlt haben und einen schönen Aufenthalt in unserem Hotel genießen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Air conditioning is not cold or I should say no cold air coming out just fan.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Dear Andrew,Thank you for reviewing your recent stay.We apologize for the inconvenience you experienced with the air conditioning. Our hotel offers manual temperature control in each room, and we also provide extra fans upon request. We encourage our guests to reach out to our 24-hour reception if they encounter any issues during their stay, as we are always happy to assist in finding a solution. We will also look into the air conditioning issue you mentioned to ensure that it is addressed promptly.We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards,

8/10 - 좋아요

Cecilia

좋아요: 직원 및 서비스
Excelente ubicación, bien céntrico
2023년 9월에 1박 숙박함

8/10 - 좋아요

Darcel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, kind staff and great city, perfect location!!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Dear Darcel,Thank you for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you found our staff to be kind and appreciated our perfect location in the heart of the city. We also appreciate your comments on the room cleanliness, hotel condition, and room amenities. We continuously work to maintain and improve our facilities to ensure a comfortable stay for our guests. Your satisfaction is our top priority, and we are glad to know that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the future. Warm regards,

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was in such a great location and the staff was so helpful.
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's was great
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

FREDERIC

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très bien localisé
Hotel idéal pour visiter Gand. Un parking à 2 minutes à pied et juste à côté du château de Gand.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Cher Frédéric,Merci pour ce charmant commentaire.Nous sommes ravis de savoir que notre emplacement idéal vous a permis de visiter Gand facilement et que vous avez apprécié la proximité du château.Nous espérons vous accueillir de nouveau très bientôt.Cordialement,

8/10 - 좋아요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
fantastisch om zo centraal gelegen te zijn en toch een zwembad te hebben! Spijtig dat er niet echt genoeg ruimte is om veel fietsen te plaatsen. Ook spijtig dat de wellness niet altijd toegankelijk is voor iedereen.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Beste Ann,Bedankt voor uw feedback.We zijn verheugd te horen dat u genoten heeft van onze centrale locatie en het zwembad. Het is inderdaad een unieke combinatie in het hart van Gent. Wat betreft de fietsenstalling, willen we u erop wijzen dat er een fietsverhuur op 5 minuten afstand van het hotel beschikbaar is, hoewel we geen eigen fietsverhuur aanbieden. We begrijpen dat dit misschien niet ideaal is en we zullen uw opmerkingen zeker in overweging nemen voor toekomstige verbeteringen. Wat betreft de wellness, we bieden een sauna en hammam aan die op reservering beschikbaar zijn voor privégebruik. Dit zorgt ervoor dat onze gasten een exclusieve en ontspannen ervaring hebben tijdens hun verblijf. We hopen dat u in de toekomst de gelegenheid krijgt om hiervan te genieten.We hopen u in de toekomst opnieuw te mogen verwelkomen in ons hotel. Met vriendelijke groet,

8/10 - 좋아요

Marc-Antoine

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Cher Antoine,Merci pour cette appréciation positive.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau. Cordialement,

8/10 - 좋아요

jelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
zeer goed
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Cristiana

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Sehr geehrte Cristiana,haben Sie vielen Dank für Ihre Bewertung zu unserem Hotel.Wir bedauern es ungemein, dass Sie während Ihres Aufenthalts negative Erfahrungen gemacht haben und wären Ihnen daher für ein etwas detaillierteres Feedback sehr verbunden.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 - 훌륭해요

Mathilde

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I've stayed there many times and this stay confirmed it wasn't the last time! Perfect location ; breakfast buffet still amazing (f.i salmon, cucumbers, delicious potatoes croquettes...); big rooms ; appreciable outdoor swimming pool. Great stay!
2023년 7월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 8월 1일
Dear Mathilde,Thank you for sharing this lovely review.We are thrilled to hear that you enjoyed our perfect location and amazing breakfast buffet, featuring a variety of delicious options such as salmon, cucumbers, and potato croquettes. It's great to know that you appreciated our spacious rooms and the outdoor swimming pool, which provides a relaxing atmosphere for our guests. Your continued loyalty means a lot to us, and we look forward to welcoming you back for many more stays in the future.We hope to see you again on a future visit.Kind regards,Veronique Van Hulle, General Manager

8/10 - 좋아요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 7월 31일
Dear Anna, Thank you so much for these kind comments about your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Leticia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is an amazing bang for your buck! The location is great; on a quieter street of the busy old town area. The room is comfortable and the shower is great!
2023년 6월에 4박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 7월 6일
Dear Leticia,Thank you for positively reviewing your stay.We are glad that you enjoyed your stay with us and that our team members added to this experience positively. We are also pleased to know that you found our location ideal for your requirements.It would be a pleasure to welcome you again. Best regards,Veronique Van Hulle, General Manager

10/10 - 훌륭해요

Sonja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, and a comfortable stay.
2023년 6월에 1박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 6월 27일
Dear Sonja.Thank you very much for sharing your positive review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.Wishing you all the best and looking forward to your next visit,Veronique Van Hulle, General Manager

8/10 - 좋아요

Antoaneta

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Novotel Gent is een prima hotel met uitgebreide ontbijt. Alleen de zwembad was echt koud.
2023년 6월에 2박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 6월 27일
Beste Antoaneta, Bedankt voor uw feedback.We zijn blij te horen dat u ons uitgebreide ontbijt met lokale producten en broodassortiment heeft gewaardeerd. Wat betreft het zwembad, het spijt ons te horen dat u het water koud vond. Ons buitenzwembad is onverwarmd, wat kan leiden tot een koudere ervaring, afhankelijk van het weer. We hopen dat dit uw algehele ervaring niet te veel heeft beïnvloed en dat u nog steeds van uw verblijf bij ons heeft genoten.Vriendelijke groeten en graag tot nog eens,Veronique Van Hulle, General Manager

2/10 - 너무 별로예요

Adrian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location is just perfect. The air conditioner was not working. It was june of sunny days around 30 degrees C outside.
2023년 6월에 2박 숙박함
답변 제공: Veronique Van Hulle, General Manager 님, 2023년 6월 27일
Dear Guest,Thank you for taking the time to review your stay.We always try hard to make sure all our guests have a good experience and we are sorry to hear that your recent stay did not meet all your expectations.We are sorry that we were not able to adequately address the issue you had, and we will have this checked again by our maintenance team. Please accept our apologies for any inconvenience.Please be assured that we have noted your feedback and will address this with our teams to ensure that your concerns are dealt with promptly.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Veronique Van Hulle, General Manager