Dear Temitope,We're truly sorry to hear about your disappointing experience with cleanliness during your stay. Your feedback is concerning, and we apologize for any inconvenience caused. We take your comments seriously and will address them promptly with our housekeeping team to ensure higher standards are upheld. We understand the importance of a comfortable and pleasant stay, and we regret that we fell short of your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

Dear Rowena,We sincerely apologize for your experience at our hotel. We deeply value your feedback and are committed to addressing the issues you've raised. Rest assured, we'll investigate and rectify the concerns regarding room size, bathroom condition, lighting safety, AC functionality, and staff service. Your comfort and satisfaction are our top priorities, and we're committed to ensuring a better experience for all our guests. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

Dear Tayler,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Eden provided excellent service at our front desk and that you enjoyed your stay with us. We truly appreciate your kind words and hope to welcome you back again soon for another fantastic stay. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Safe travels!

Dear Susan,This property needs upgrades desperately. From the simple things like changing the gum filled mats in the elevator to actually moving beds around to clean up discarded food off the floors and headboards. Other than the staff being amazing if it cost anymore I definitely would not be staying here. The staff can only deal with service they can keep apologizing for the owner not caring to except more from cleaning protocols and get your rooms mold free from window sill to bathroom. There shouldn’t be disgusting sludge by the tub. Cleaning spray to cover up smells is temporary.

Dear Isabel,Thank you for choosing Radisson Hotel and Conference Centre West Edmonton and sharing your positive feedback! We're thrilled to hear you found our accommodations clean and convenient. We hope to welcome you back for another fantastic stay soon!

Dear Mahawa,Thank you for choosing Radisson Hotel West Edmonton! We're thrilled to hear you had a fantastic stay with us. Your 5/5 rating means the world to us. We look forward to welcoming you back soon.

Dear Celina,Thank you for staying with us. It is always encouraging to see positive feedback. We try our best to provide you the most comfortable stay. We hope to serve you even better soon! Stay Healthy!

Dear Sandra,Thank you for staying with us. It is always encouraging to see positive feedback. We try our best to provide you the most comfortable stay. We hope to serve you even better soon! Stay Healthy!

Dear Matt,Thank you for taking the time to share your feedback with us. We truly value your perspective and are grateful for your honest review of your recent stay at Radisson Hotel and Conference.We're sorry to hear that your experience fell short of expectations, and we appreciate you bringing this to our attention. Your feedback is invaluable as we continually strive to enhance our guests' experiences and exceed their expectations.We would love the opportunity to learn more about your specific concerns and how we can improve. If you're willing, please reach out to us directly at [hotel contact information]. Your insights will help us address any issues and ensure that future guests enjoy a seamless and enjoyable stay with us.Once again, thank you for choosing Radisson Hotel and Conference. We hope to have the opportunity to welcome you back and provide you with an exceptional experience that reflects our commitment to excellence.Warm regards,

Dear Micheal,I'm truly sorry to hear about the challenges you encountered during your stay at the Radisson West Edmonton. Your feedback is incredibly important to us, and I sincerely apologize for any inconvenience caused by the slow check-in process and the condition of the rooms. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made promptly. We strive to provide each guest with a comfortable and enjoyable experience, and it's disheartening to hear that we fell short of your expectations. If there's anything specific you'd like to discuss or if there's anything we can do to make it right, please don't hesitate to reach out. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm Regards,

Dear Violet,Thank you for sharing your recent experience at Radisson Hotel and Conference Centre. We are pleased to hear that you found our staff to be friendly, as providing exceptional service is one of our top priorities.We sincerely apologize for any inconvenience caused by the condition of the rooms and the issue with the sink drainage. Please know that your feedback has been shared with our maintenance team, and we are actively working to address these concerns to ensure a more comfortable stay for our guests.At Radisson, we are committed to continuously improving our facilities and services, and your feedback serves as valuable insight into areas where we can enhance the guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,

Dear Melissa,We're deeply sorry to hear about the disappointment you experienced during your recent stay at Radisson West Edmonton. Please accept our sincerest apologies for the oversight in providing you with a different room configuration than what you had booked. We understand the importance of a comfortable and seamless stay, and we regret any inconvenience this may have caused you. Our team is committed to ensuring all reservations are fulfilled accurately, and we are investigating this incident to prevent it from happening in the future.While we can't change the past, we would like to make things right for you. If there's anything specific we can do to remedy the situation or if you plan to return to our hotel in the future, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience, and we appreciate your understanding and patience.Warm regards,

Dear Jamie,Thank you for taking the time to leave us a review and for choosing to stay with us at Radisson Hotel and Conference Centre. We are delighted to hear that you had an enjoyable experience during your recent stay, as reflected in your 4/5 rating.We greatly value feedback from our guests, as it helps us continually improve our services to provide the best possible experience. In your quest for perfection, we would like to understand how we can earn a 5/5 rating from you on your next visit. Your insights are essential to us.Could you kindly share with us what specific aspects of your stay could have been enhanced to meet your expectations for a 5/5 rating? Was there something you found lacking or any particular area where you feel we could make improvements? Your feedback will be instrumental in ensuring that we continue to provide outstanding service to all our valued guests.Once again, we appreciate your review and your willingness to help us strive for excellence. We hope to have the pleasure of welcoming you back to [Hotel Name] in the future, and we are committed to making your next stay even more enjoyable.If you have any further comments or suggestions, please feel free to share them with us. We are here to listen and make your future visits extraordinary.Warm regards,

Dear Karan,I hope this message finds you well and in high spirits!I was absolutely thrilled to receive your glowing 5/5 review following your recent stay at Radisson Hotel and Conference Centre. Your kind words truly warmed my heart and reaffirmed my commitment to providing exceptional service to each and every guest.Your feedback means the world to me, as it serves as both motivation and validation of my efforts. I strive to create memorable experiences for all our guests, and it brings me immense joy to know that I succeeded in making your stay enjoyable and comfortable.Your commendations will be shared with our entire team, as they are the driving force behind my dedication to excellence. I'm incredibly grateful for your support and encouragement.Once again, thank you for choosing Radisson Hotel and Conference Centre. I look forward to welcoming you back for another outstanding stay in the near future.Warm regards,

Dear Jen,We are sincerely sorry to hear about your disappointing experience during your recent stay at the Radisson Hotel and Conference Centre. Your feedback is incredibly important to us, and we deeply regret that we fell short of meeting your expectations.Please accept our sincerest apologies for the delay in delivering the extra blanket you requested. It is unacceptable that you had to wait until midnight, and we understand how frustrating this must have been for you. We will be addressing this issue with our team to ensure that similar situations do not occur in the future.Regarding the cleanliness of our facilities, we are disheartened to learn that you encountered issues with garbage in the hallways and near the ice machine room. Maintaining a clean and inviting environment for our guests is of utmost importance to us, and we will be investigating this matter further to ensure that our standards are consistently upheld.Additionally, we apologize if our staff's demeanor did not meet your expectations. Providing friendly and helpful service is a top priority for us, and we will be taking steps to address any shortcomings in this area.We truly value your feedback and hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If you do decide to give us another chance, please reach out to me directly, and I will personally ensure that your stay exceeds your expectations.Thank you for bringing these concerns to our attention, and please feel free to contact me if you would like to discuss your stay further.Warm regards,

Dear Matthew,Thank you for taking the time to share your recent experience at the Radisson Hotel and Conference Centre in West Edmonton. I deeply apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to me as it helps me identify areas for improvement and ensures that I maintain the high standards of service and cleanliness that our guests expect and deserve.I am truly sorry to hear about the issues you faced with the cleanliness of your room and the responsiveness of our staff. Rest assured, this is not reflective of the level of service I strive to provide. Please know that I have addressed these concerns with our housekeeping and front desk teams to prevent such incidents from occurring in the future. I understand how important it is for our guests to feel comfortable and cared for during their stay, and I regret that I fell short of meeting your expectations. Your satisfaction is my top priority, and I would welcome the opportunity to make things right for you. If you would be willing to give us another chance, I would love the opportunity to exceed your expectations on your next visit.Once again, I apologize for any inconvenience you experienced, and I appreciate your valuable feedback. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact me directly.Warm regards,

Dear Terri,Bedding was ripped and stained Vending machines were out of order or almost empty At check out time there was nobody at the desk and there was a big crowd of people I will not stay there again and will not recommend to anyone.Regards,

Hello Debbie,Thank you so much for your kind words and for choosing to stay with us at Radisson Hotel and Conference Centre. We're thrilled to hear that you had such a wonderful experience during your recent stay. I hope to welcome you back again soon!

Dear Leanne,Thank you for choosing to stay at Radisson Hotel and Conference Centre and for taking the time to share your feedback with me. While I am pleased to hear that you found our front desk staff to be wonderful and that you appreciated the overall upkeep and ambiance of our hotel, I am truly sorry to learn about the cleanliness issues you encountered in your room.Please accept my sincerest apologies for the unacceptable condition of your initial room and for the inconvenience of having to request a change. It is disheartening to hear that the second room did not meet your expectations either. Cleanliness and comfort are of the utmost importance to me, and I am disappointed that we fell short in these areas during your stay.Rest assured, I take your feedback seriously, and I will address these concerns with our housekeeping team to ensure that such oversights do not recur in the future. I understand the importance of a restful night's sleep, and I regret that you were not able to fully enjoy your stay due to these issues.I apologize for any inconvenience caused by the non-refundable nature of your reservation and understand your reluctance to relocate given the late hour and exhaustion. Your comfort and satisfaction are my top priorities, and I am truly sorry for any discomfort or frustration you experienced.I appreciate your honest feedback, as it helps me to identify areas for improvement and to uphold the high standards of quality and service that our guests expect from us. While I understand your reluctance to recommend our hotel based on your experience, I sincerely hope that you will give us another opportunity to exceed your expectations in the future.If there is anything further I can do to address your concerns or assist with future reservations, please do not hesitate to contact me directly. I value your patronage and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,

Hello Brent,Thank you so much for your kind words and for choosing to stay with us at Radisson Hotel and Conference Centre. We're thrilled to hear that you had such a wonderful experience during your recent stay. I hope to welcome you back again soon!

Dear Sandi,Thank you for your detailed feedback! We're thrilled to hear you enjoyed your dining experience with us and found the portions satisfying. Your comments about the check-in process and room ambiance are duly noted, and we'll address them to ensure a smoother experience for future guests. We look forward to welcoming you back for another enjoyable stay and meal at Radisson Hotel and Conference Centre West Edmonton!Have a great weekend

Dear Jamie,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We're delighted to hear that you appreciated the accessibility of our pet-friendly room and found the check-in process to be quick and convenient, especially during late-night hours. Providing a seamless and efficient experience for our guests is always our top priority.However, we sincerely apologize for any inconvenience you experienced with the quality of the toilet paper provided during your stay. Your feedback is incredibly valuable to us, and we will be addressing this matter with our housekeeping team to ensure that the necessary improvements are made.We truly value your patronage and hope to have the opportunity to welcome you back for a flawless experience in the future. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.Warm regards,

Dear Lisa,I'm truly sorry to hear about your experience at our hotel. It's incredibly disappointing to learn that the elevator malfunctioned during your stay, leading to inconvenience and discomfort. Additionally, I apologize for any cleanliness issues you encountered throughout the property, as well as the malfunctioning temperature controls in your room.Please know that this is not reflective of the standards we strive to uphold for our guests. Your feedback is invaluable, and we are taking immediate steps to address these issues to prevent any recurrence in the future. We understand the importance of a seamless and comfortable stay, and we regret falling short of your expectations.We genuinely appreciate your understanding and patience during this time. If there's anything further we can do to rectify your experience or if you have any additional feedback, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.Regards,

Dear Camrynn,Thank you so much for your kind words and excellent rating! We're thrilled to hear that you had a fantastic experience with our staff during your stay. Providing exceptional service and ensuring our guests feel welcomed and cared for are top priorities for us, and it's incredibly rewarding to know that our efforts made a positive impact on your stay.We hope to have the pleasure of welcoming you back to Radisson Hotel and Conference Centre West Edmonton in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

Dear Biren,We appreciate your feedback and apologize for falling short of expectations during your stay at the Radisson Hotel and Conference Centre. We take guest satisfaction seriously and will address the service issues you encountered to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

Hello Woody !Thank you for your feedback even though you did not stay with us, i wish it had been different - we did try to give some options for you and when you were not satisfied we called Expedia on our own and had the reservation cancelled with no charge to you - so not sure where the hustle was - I remember that you appreciated the speed at which we cancelled our reservation at that time. Thanks though for your feedback and hopefully you found a hotel which met your expectations that night. Krish ManiGeneral Manager

Dear Latonia,"Thank you for taking the time to provide feedback on your recent stay at Radisson Hotel West Edmonton. I am sorry to hear that your experience fell short of expectations. I would like to understand more about what went wrong and how we can improve. Could you please share additional details so we can address any issues you encountered?"

Dear Kurtis,We sincerely apologize for the experience you had during your stay at our hotel. Please know that we take your feedback very seriously and are committed to addressing the issues you encountered to ensure they do not happen again. We value your input and strive to provide every guest with a comfortable and enjoyable stay. We would welcome the opportunity to make it right for you in the future.I have forwarded your feedback to our housekeeping manager and we will look into this further.Best regards,

Hello Rosemarie, We are sorry that you are disappointed but appreciate your feedback. If there was any specific area which did not meet your expectation, please feel free to connect with me by calling the hotel - would appreciate candid feedback.If you think you made this review in error please let us know as well. We are committed to providing you with a great experience and hope you give us another chance in the future Krish Mani General Manager

Marc, we are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish Mani, General Manager

Hello Shayne, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager

Hello Amanda, Thank you for sharing a review of your recent stay. My staff and I strive to ensure that not only our service but our overall decor and condition of our hotel exceeds our valued guests expectations and I sincerely regret that we have fallen short. We are eagerly anticipating various upgrades to the property, which I feel will enhance the overall look and make for a much more appealing atmosphere. In the meantime, we shall continue to address the cleanliness and condition concerns that you have indicated.Thank you and have a great day !Krish

Thank you Naomi for your candid feedback about the property and its unfortunate that you have not raised these concerns during your stay with us so that it would have given us a chance to recover your experience.Please accept my apologies for your experience. I must also mention that this survey has been posted after we declined your persistent efforts asking for refund your entire stay with us which we felt was not reasonable in the circumstances considering that we have not been given an opportunity during your stay to make things better. Thank you again and hopefully you do find a place more suitable to your expectations if you return to the city. Krish Mani General Manager

Hello Bhawna, We appreciate your positive feedback about your stay.Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Radisson Hotel West Edmonton and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that.We will for sure share it with our team members and are eager to welcome you back.Krish ManiGeneral Manager

Hello Jennifer, We appreciate your positive feedback about your stay. Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Radisson Hotel West Edmonton and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that. We will for sure share it with our team members and are eager to welcome you back. Krish ManiGeneral Manager

Hello !We have already spoken to you Hanna and resolved your issue with the no show charge Krish ManiGeneral Manager

Dear Kerry, Thank you for taking the time to send your feedback with your stay experience. We regret to know that your stay was less than ideal due to the condition issues in your room, particularly the tub drainage. We are currently working to facilitate all necessary changes including stayover service as we value your comments to ensure a more convenient accommodations for all of our guests in the future. We hope that you will give us a chance to provide you with the experience that you truly deserve. Regards Krish ManiGeneral Manager

Dear Andrea, Thank you for taking the time to send your feedback with your stay experience. We regret to know that your stay was less than ideal due to the condition issues in your room, particularly the bed. We are currently working to facilitate all necessary changes including stayover service as we value your comments to ensure a more convenient accommodations for all of our guests in the future. We hope that you will give us a chance to provide you with the experience that you truly deserve. Regards Krish ManiGeneral Manager

Hello Meagan, Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager

Dear Kristin,Thank you for choosing to stay with us at the Radisson West Edmonton Hotel and Conference Centre and for taking the time to share your feedback. We're delighted to hear that you had an enjoyable experience overall during your recent visit.Your rating of 4 out of 5 is greatly appreciated, and we're thrilled to know that you had a positive impression of your stay. We're committed to providing exceptional service and a comfortable atmosphere for all our guests, so it's rewarding to hear that we were able to meet your expectations.Should your travels bring you back to the area, we would love the opportunity to welcome you back for another memorable stay. If there's anything specific we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for your feedback, and we look forward to serving you again soon!Warm regards,

Hello James, We are sorry that you are disappointed but appreciate your feedback. We are making sure that the housekeeping team is cognizant of guest sensitivities towards strong smells. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish Mani, General Manager

Hello !Thank you for staying with us Tafesse and for your candid comments. Please accept our apologies for your experience but I wish you had spoken to the Front Desk during your stay instead of expressing your disappointment after your departure. We have signages in the room as well as the Front Desk that service will be on the third day of day - all guests have the option to ask for daily service on request and fresh towels are also provided if needed. Also the pool was open throughout the weekend and we don't Feedback like yours will have a positive effect only if we are aware of it during your stay and are able to recover your experience so that we can live up to your expectations. Thank you again for your feedback and we will action what is needed. Have a great day !Krish Mani General Manager

Hello Pete, Thank you for staying with us and please accept our apologies for not providing stay over service - however, we have signages in the room as well as the Front Desk that service will be on the third day of day - in your case, the service was due on the day of your departure - all guests have the option to request for daily service on request and that would be provided.In case you change your mind about staying at this hotel, please let the Front Desk know how often you would like your room serviced so that we can live up to your expectations.Thank you again for your feedback and looking forward to seeing you again.Krish Mani General Manager

Hello Scott, We are sorry that you are disappointed but appreciate your feedback especially about room condition and cleanliness.We are eagerly anticipating various upgrades to the property, which I feel will enhance the overall look and make for a much more appealing atmosphere. We shall also address the cleanliness concerns with the concerned department. I hope you will reconsider and stay wit us againKrish Mani General Manager

Hello Mela, We appreciate your positive feedback about your stay. Feedback like these are critical to our ambassador’s morale and will certainly encourage them to continue their excellence in guest satisfaction. It feels great to see that we exceeded your expectations. Our ambassadors are the backbone of our culture here at Radisson Hotel West Edmonton and we are so glad that you were able to experience our warm and professional team and appreciate them - thank you for that. We will for sure share it with our team members and are eager to welcome you back. Krish ManiGeneral Manager

Dear Wylen,I hope this message finds you well and in high spirits!I was absolutely thrilled to receive your glowing 5/5 review following your recent stay at Radisson Hotel and Conference Centre. Your kind words truly warmed my heart and reaffirmed my commitment to providing exceptional service to each and every guest.Your feedback means the world to me, as it serves as both motivation and validation of my efforts. I strive to create memorable experiences for all our guests, and it brings me immense joy to know that I succeeded in making your stay enjoyable and comfortable.Your commendations will be shared with our entire team, as they are the driving force behind my dedication to excellence. I'm incredibly grateful for your support and encouragement.Once again, thank you for choosing Radisson Hotel and Conference Centre. I look forward to welcoming you back for another outstanding stay in the near future.Warm regards,

Hello Steven, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish Mani, General Manager

Hello Lisa Thank you for choosing to stay with us at the Radisson Hotel West Edmonton and your wonderful feedback. We, at the Radisson, strive to deliver exceptional service during each visit and I am happy to know that we have delivered just that. Looking forward to seeing you again ! Krish Mani General Manager

Hello Devin !We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the futureKrish ManiGeneral Manager

Dear Levy,Thank you so much for your feedback. Looking forward to welcoming you again.Regards,